Press Room
U-Store-It Selects inContact for Its National Sales Center
State-of-the Art Technologies Will Provide Enhanced Customer Service Capabilities
SALT LAKE CITY – July 23, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it has signed an agreement with U-Store-It Trust (NYSE: YSI), a national self-storage company. inContact will provide its contact center platform and network connectivity products in U-Store-It’s national sales center.
U-Store-It selected inContact for its market-leading on-demand contact center platform and its ability to integrate with U-Store-It’s existing customer relationship management (CRM) technology from Salesforce.com. The inContact platform includes a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, among a number of other features.
U-Store-It will combine the inContact platform with Salesforce.com’s CRM technology. As a result, U-Store-It will enhance sales center agent efficiency and deliver increased customer service. Salesforce.com’s CRM will automatically pre-populate the caller’s information based on updates from the inContact platform. The integration between inContact and Salesforce quickly provides agents with real-time, seamless access to customer data. The combined inContact and CRM technologies will provide U-Store-It sales center agents with a unified view of customer history, as well as timely information on self-storage facilities and network affiliate activity.
"Our sales center is vital to provide first-class service to our customers," said U-Store-It Chief Executive Officer Dean Jernigan. “inContact’s platform is a strong leader, as is Salesforce.com’s CRM technology. We are extremely pleased to partner with both. More importantly, we chose these partners because we know their technology will integrate well and enhance our ability to deliver superior service to our customers.”
“We are very happy to work with U-Store-It and leverage our integration with Salesforce as we help U-Store-It reduce the cost and improve the quality of their customer interactions,” said inContact CEO Paul Jarman. “We have already proven ourselves working with other large self-storage companies, and look forward to continuing to expand within this market.”
About inContact
inContact, Inc.® (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.About U-Store-It Trust
U-Store-It Trust is a self-administered and self-managed real estate investment trust. The company provides self-storage solutions in all 50 states through its 384 company-owned facilities and the U-Store-It Network, which consists of approximately 264 additional third-party locations. The company's self-storage facilities and storage solutions are designed to offer affordable, easily accessible, secure, and in certain locations, climate-controlled storage space for residential and commercial customers. According to the Self Storage Almanac, U-Store-It Trust is one of the top four owners and operators of self-storage facilities in the U.S.Visitors may go online to http://www.ustoreit.com to learn more about the company and to find a nearby storage facility. Visitors to ustoreit.com can also view the sizes and features of individual self-storage units, reserve storage space, and pay their storage bills online using a safe, secure online payment function.
For more information about business or personal storage call U-Store-It toll free at 1-888-U-STORE-IT.
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inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.
Contacts
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Investor Contact: |
General Contact: Heather Hurst Communications Director 866-698-8911 heather.hurst@inContact.com |
inContact, Inc. 7730 S. Union Park Ave. Suite 500 Salt Lake City, UT 84047 866-965-7227 info@inContact.com |
