Press Room
Powered by Passion: Elevating the Customer Experience
inContact VP of Client Services to Present at ACCE Conference
SALT LAKE CITY — October 1, 2009 — One of the primary keys to success in today’s environment is retaining the customers a company already has. Durinda Biesman, VP of Client Services at inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, will present “Powered by Passion: Elevating the Customer Experience” at the Annual Call Center Exhibition (ACCE) Conference and Expo in Las Vegas on Oct. 8.
Biesman’s presentation at one of the largest annual gatherings of contact center professionals will focus on taking customer service beyond the contact center agent on the frontline and to the entire company. She will also offer simple improvements call center managers can make to processes and staff to elevate the customer experience.
“The customer has always been king – now the push is around getting an entire organization behind that mantra,” said Biesman. “It is significantly easier to sell to existing customers than it is to find new customers, which means customer satisfaction and retention should be key drivers for every organization. In my presentation at ACCE, I’ll focus on what companies should be doing to make that a reality.”
Powered by Passion: Elevating the Customer Experience
Date: Oct. 8
Time: 10:15 am
Location: ACCE Conference, Mandalay Bay, Las Vegas
The more than 1000 expected ACCE conference attendees can learn more about inContact throughout the four day conference (Oct. 5-9) by visiting the inContact booth, #401.
Biesman serves as the Vice President of Client Services at inContact. Durinda brings to the role a passion to make every customer interaction the best experience possible. She manages all aspects of the client relationship and oversees service strategy. Durinda has extensive experience in customer support and has worked more than ten years in senior-level global customer support and operations management roles primarily for technology companies, including Sun Microsystems and StorageTek.
For more information about the ACCE conference, visit http://www.icmi.com/acce2009.
About inContact
inContact, Inc.® (NASDAQ: SAAS) provides the market’s leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete Safe Harbor statement, please click here.)
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inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.
Contacts
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Investor Contact: |
General Contact: Heather Hurst Communications Director 866-698-8911 heather.hurst@inContact.com |
