Press Room
inContact Signs Agreement with Outsourcer Vector BPO
Growing Company Expects to Ramp to Over 800 Seats at its Domestic and International Locations
SALT LAKE CITY – July 7, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced it has signed an agreement with outsourcer Vector BPO for its operations in Reno, Nev. and the Philippines. Vector BPO is expected to ramp up to over 800 seats on inContact’s Automated Call Distributor (ACD) and Workforce Management solutions as its operations grow in the coming months.
Operating in a market half a world away from most of its customers, Vector BPO is differentiating itself in the marketplace by providing high visibility into its call center, and is leveraging the inContact solutions to do it. Vector BPO’s new capabilities will allow its clients to monitor the day-to-day activities and performance of Vector BPO’s agents with their customers. This transparency is made possible by inContact’s fully integrated software platform.
“We chose inContact because they give us a scalable, transparent set of tools that are critical to our success in the contact center industry.” said Paul Flannery, Vector BPO President and CEO. “Today, our clients can sit in their offices – anywhere in the world – and monitor our interactions with their customers. They can witness first hand how we execute – how we deliver results for them.”
Vector BPO provides contact center services to mid-size businesses looking to lower their costs by outsourcing offshore. Until recently, only the largest companies were able to take advantage of the savings provided in locations like the Philippines. Vector’s offshore facility in Cebu, Philippines is staffed by highly educated, well-trained agents with an affinity to American culture. This creates a business climate that is particularly well suited to servicing mid-size American companies.
The Philippines is growing quickly in call center market share. According to Dallas-based Everest Research Institute, the country has risen from virtually zero market share a decade ago to the No. 2 spot today, or 15 percent.
inContact Resources:
- inContact Platform: http://www.inContact.com/products-solutions/incontact-platform
- Three-Minute Overview: http://hooktours.com/8082158/
inContact, Inc.® (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.
About Vector BPO:
Vector BPO is an American-owned and managed full-service contact center with facilities in Reno, Nevada and the Philippines. The company’s inbound services include customer support, customer retention, sales desk/order capture, and technical support. Vector BPO also offers outbound services including telemarketing, surveys & polling, notifications, customer retention and collections. Its senior management team is led by contact center industry veteran Paul Flannery, President & CEO. For more information, visit www.vectorbpo.com.
Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete Safe Harbor statement, please click here.)
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inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.
Contacts
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Investor Contact: |
General Contact: Heather Hurst Communications Director 866-698-8911 heather.hurst@inContact.com |
inContact, Inc. 7730 S. Union Park Ave. Suite 500 Salt Lake City, UT 84047 866-965-7227 info@inContact.com |
