Press Room
inContact Services and Solutions Lead User Group Conference
ICUC 09 Attracts Record Attendance
SALT LAKE CITY – (September 10, 2009) – inContact (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools,concluded four days of keynote speeches, educational breakouts and training at ICUC 09, the fourth annual inContact User Conference (ICUC). The conference, held in Salt Lake City, UT September 14-17, had a 28% increase in attendance over ICUC 08. The attendees included customers from various industries, such as retail, financial services, media, automotive, high-tech and many others. Attendees were entertained and educated by several key sessions, including:
- Paul Jarman, inContact CEO, opened the conference with highlights of the company’s vision and roadmap for the future. Jarman started the presentation with an overview of the development path of the next generation platform. He also presented the growth plan for the Contact Center Coalition. Led by inContact, the Coalition creates alliances with leading specialized contact center solution providers to deliver solutions that improve the cost and quality of customer interactions. Jarman concluded with the company’s ongoing commitment to service for its customers.
- Doug Lipp, an internationally acclaimed expert and author on customer service, leadership and global competitiveness spoke about “The Magic of Exceptional Leadership, Teamwork and Service”. Drawing on his years with the Walt Disney Company Disney University and with an international consulting agency, Lipp helped the ICUC attendees discover the delicate balance to achieving great service between employees and customers.
- At the inContact Early Morning Show, special guest emcee Frank Maylett, Executive Vice President, Sales, Marketing and Global Alliances, entertained the guests with interviews with special guests from Microsoft Dynamics CRM, Salesforce.com, AAA Life Insurance and TMS Health.
- The inContact engineering and product development teams took a deeper dive into the inContact NG platform and its roadmap for the future. The presentation included a demo of the world’s first-ever fault-tolerant automated call The event featured a wide variety of breakout sessions on call center best practices, at-home agent deployment and specific courses about advanced contact routing and workforce automation. ICUC also featured an Interactive Lab where the company’s professional services and product development teams were on hand to consult with customers.
“I want to say thank you to the hundreds of customers and prospects that joined us for ICUC 09,” said Paul Jarman, inContact CEO. “This was our best year yet, and it is great to hear the voices of so many of our customers in one venue.”
About inContact
inContact, Inc.® (NASDAQ: SAAS) provides the market’s leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete Safe Harbor statement, please click here.)
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inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.
Contacts
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Investor Contact: |
General Contact: Heather Hurst Communications Director 866-698-8911 heather.hurst@inContact.com |
