Press Room
inContact Receives 2008 Communications Solutions Product of the Year Award
Company Recognized for Outstanding Innovation
SALT LAKE CITY — May 26, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that Technology Marketing Corporation (TMC) has named inContact as a recipient of a 2008 Communications Solutions Product of the Year Award.
inContact’s software platform gives contact centers the ability to get every customer to the right agent with very minimal infrastructure cost. The inContact platform is a unique, on-demand solution with advanced Automated Call Distributor (ACD) , Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) call routing. With its roots in the telecommunications industry, inContact has expertise ranging from traditional telephony to newer technologies like VoIP, SIP trunking and unified communications.
“We are proud to see our market leading Software-as-a-Service (SaaS) contact center platform distinguished as a top communication solution,” said Paul Jarman, inContact CEO. “inContact empowers customers to control their system by: changing call flows through a drag-and-drop interface, creating new management reports and accommodating for fluctuating call volume. This state-of-the art technology platform also includes Workforce Optimization applications to enhance the customer and agent experience from an online hiring tool to an innovative customer feedback and survey solution.”
“inContact has been recognized with a 2008 Product of the Year Award for their excellence in the advancement of voice and data communications,” said Rich Tehrani, TMC President and Group Editor-in-Chief, “inContact has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”
The Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2008 were selected as recipients of this year’s Communications Solutions Product of the Year Award for their groundbreaking achievement.
The 2008 Communications Solutions Product of the Year Award winners can be found on the INTERNET TELEPHONY and Customer Interaction Solutions Web site.
The 2008 Communications Solutions Product of the Year Award is the fourth distinguished award inContact has received in 2009 for its innovative solutions, including:
2009 CRM Excellence Award from Customer Interaction Solutions Magazine
2008 Product of the Year Award from Unified Communications Magazine
2008 Product of the Year Award from Customer Interaction Solutions Magazine
About inContact
inContact®, Inc. (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet is ranked as 2,921 in Quantcast's Top U.S. Sites placing TMCnet in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.
For more information about TMC, visit www.tmcnet.com.
Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete Safe Harbor statement, please click here.)
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inContact® is the registered trademark of inContact, Inc. Other names used herein may be trademarks of their respective owners.
Company Contact:
Heather Hurst
Communications Director
866-698-8911
heather.hurst@inContact.com
Investor Contact:
Neal Feagans
Feagans Consulting
303-449-1184
TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
jpierret@tmcnet.com
