Press Room
inContact Clear Leader in Hosted Contact Center Market Sector with Most Implementations, According to 2009 DMG Consulting Report
Significant Market Growth Forecasted to Continue
SALT LAKE CITY – October 6, 2009 — A recent report from DMG Consulting shows significant growth ahead for the hosted contact center software market, and illustrated that inContact, Inc. (NASDAQ: SAAS) had the most contact center implementations in 2008. The “Hosted Contact Center Infrastructure Report” addresses the market, vendors and trends. Among the nine companies analyzed for number of implementations, inContact, a provider of on-demand contact center software and agent optimization tools, emerged the clear leader.
According to the report, the hosted contact center market was one of few industries to show healthy growth in the recession. DMG forecasts the hosted contact center market will continue to grow at a rate of 30 percent in 2009 and 35 percent in 2010.
“The recession has been very kind to many hosted contact center and CRM (customer relationship management) application providers,” said Donna Fluss, president of DMG Consulting, in a press release about the report. “End users who can’t afford or do not have cash available for a major capital investment are seeking alternatives and turning to hosted solutions.”
Hosted contact center solutions are an extremely attractive offering, particularly during recessionary times. Quick deployments, minimal cash outlay, a rapid and quantifiable return on investment, a reduced maintenance burden and the opportunity to “try before you buy” were identified by DMG among the top reasons for satisfied customers of hosted contact center solutions.
“We are certainly seeing continued adoption of our Software-as-a-Service, or hosted solutions across a wide segment of the contact center market space,” said Paul Jarman, inContact CEO. “We have seen steady quarter over quarter growth for the past two years, and anticipate that growth to continue in the coming year, as a result of our superior product offerings, quarterly software enhancements and our never-ending improvements in customer support.”
About inContact
inContact, Inc.® (NASDAQ: SAAS) provides the market’s leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete Safe Harbor statement, please click here.)
###
inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.
Contacts
|
Investor Contact: |
General Contact: Heather Hurst Communications Director 866-698-8911 heather.hurst@inContact.com |
