Hosted IVR Software Makes Higher Profit Possible

You’ve done your due diligence and you have a building full of talented call center agents.  You should be blowing past your sales goals and onto unprecedented profitability by now. The problem is, your agents are spending most of their time answering basic questions and looking up account information. It’s hardly the best use of their time. Perhaps it's the right time to consider IVR service providers.

inContact's IVR phone systems can help you find the perfect balance of profitability and exceptional customer service. It allows customers to self-solve on basic functions like bill pay, account inquiries and more. When your call center is closed, the IVR adds an extra level of convenience by enabling your customers to take care of business after hours.

Not only does it help your customers, but it’s good for you too. For one, it seamlessly integrates with other technologies and can be deployed fast with any additional equipment purchases. That means you can be up and running quickly and without a lot of hassle or expense. With a user-friendly drag and drop utility, it incredibly easy to configure on-demand yourself, or if you prefer, our experienced Professional Services Team is always available to help, answer questions and provide insights.

Further increasing its value is the IVR’s outbound calling capabilities. With inContact's IVR phone systems, there is no reason for agents to make general outbound calls either.  The IVR can automatically communicate with your customers and provide them with messages about their accounts, communications or even communicate sales promotions or new company initiatives.

Overall, inContact’s hosted IVR phone systems makes it possible for your agents to focus on your call center's most profitable activities. Not to mention, IVR self-service and outbound campaigns cost per call is significantly less than a live agent’s cost per call— making it a money saving/money making solution all the way around.