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Seamlessly Integrate Microsoft Dynamics CRM and inContact Contact Center Solutions

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Facilitate better, more profitable interactions in your contact center by combining two powerhouse technologies

The Microsoft Dynamics Extension integrates the most-used call controls of inContact directly into Microsoft Dynamics CRM™ to enable better, more informed customer interactions. Every interaction is an opportunity to build your brand, increase loyalty and establish relationships that keep customers coming back− and this extension makes it easy.

It works by unifying the critical parts of both applications into a single interface to enhance agent performance, customer service and customer experience. The inContact Microsoft Dynamics CRM Extension will enable agents to work with multiple tabs and browser applications in a synchronized way. Start the call in the CRM, finish the call with the shipping application; the agent state and call control is synched across the browser applications.

 

 

 

 

 

 

 

 

 










 

When we looked at other solutions in the cloud and looked at how well they’d be able to integrate with our technology in the terms of passing data and connectivity, inContact was fairly superior to anyone else.

Paul Vaillancourt, support.com

Product At-A-Glance

Our intelligent and flexible ACD software enables you to optimize your customer interactions and provide a more differentiated and profitable customer experience.

Microsoft Dynamics Extension Key Features

  • Integrated interface
  • ANI screen pops
  • Click-to-dial
  • DNIS scripts and custom screen pops
  • Automated call record creation
  • Multi-tab/multi-browser
inContact Microsoft Dynamics CRM Extension|Datasheet
SaaS Advantage for Contact Centers|Whitepaper