Create Powerful Call Center Agent Training Content

When it comes to agent performance management, to build a better agent you have to build a better training program. To do that, it helps to have smart, engaging courses stuffed with good information from all the people who know your message best. The problem is, not everyone is a Flash, PowerPoint or interactive media expert. And even if they were, who wants to pay for multiple software licenses for each person giving input?

A companion solution to eLearning, inContact’s Content Author makes everyone look like a technology expert for less. Our content authoring software allows entire teams to collaboratively capture, storyboard, develop and/or review Flash-based courses without any Flash training.  And, when everyone has added their insights, feedback and design work, Content Author converts the course into the industry-standard SCORM format, making it portable for use in all kinds of systems.

Content Author makes agent performance management less expensive.  Traditionally, you’d have to purchase a license for each individual that you want to involve in the course creation process.  Designed for collaboration and cost-efficiency, inContact Content Author is priced on a per project basis and can be used by as many people as necessary. This means you can get input from people across your organization without the cost or the hassle of acquiring and installing software for every user.