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LiveTalk™ Contact Center Application

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Leverage the web and social media to communicate with your customers with this click-to-talk app

Thanks to the popularity of sites like Facebook, LinkedIn, YouTube and Twitter, your customers are flocking to the web each and every day. And because you want to be where your customers go, it only makes sense for you to leverage these sites to your advantage.
 

Our new LiveTalk™ application enables contact centers like yours to extend your reach into sites like Facebook and Twitter via a click-to-talk tool. Customers visiting these sites can simply click to dial your contact center and be  instantly pushed into your ACD call flow— routing them as if they’d just called in directly.


This convenient contact center software application gives your customers a point of contact that is convenient for them and can facilitate greater web conversions for you. And because it’s a cloud software application, no hardware is necessary and it requires no capital expense.

 

 

 

 

 

 

 

 

 

 













 

With inContact we’ve been able to remove manual processes, expand our services faster, and improve the overall customer service experience with technology that lets our people work smarter, not just harder.

Erin Moaratty, Patient Advocate Foundation

Product-At-A-Glance LiveTalk™ enables customers to click-to-talk to your contact center from common web and social media applications.

Key Features:

  • Click-to-talk capability
  • Customizable web forms
  • IVR compatible and customizable
  • Secure web protocols
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