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Call Recording Control App

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- Gain control over your call recording strategy with ease

The Call Recording Control application provides you with the ability to determine what percentage of calls to record.  With an easy-to-use and intuitive web interface, you are able to configure call recording settings by skill and add agent exceptions without the use of specialized scripting or programming skills.


 

Call Recording Control:

 

  • Simplifies creation and administration of call recording rules
  • Implements quickly and easily
  • Expands your capabilities without having to invest in equipment






















 

When you can combine recording capability with customer feedback, it gives you a very powerful way to stay close to what your customers are experiencing on the phone.

Mike Swartz, SVP folica.com

The Call Recording Control application provides customers the ability to determine what percentage of calls to record via an easy-to-use web interface.

  • Intuitive web interface to manage call recording rules
  • Define percentage of call recordings
  • Easily add rules such as skills, agent exceptions, etc.
  • Add-on to inContact’s ACD platform