New AutoAttendant™ Contact Center Software Application

If you are planning on acquiring or already have an existing inContact ACD and IVR, the AutoAttendant software application is a great solution for businesses with geographically distributed offices, agents and clients. It can help unify multiple offices, providing a centralized voicemail as well as centralized dial-by-name and dial-by-extension directories. The AutoAttendant is especially valuable in connecting contact centers with mixed telephony and connectivity models, often providing a solution where many have thought there was none.
 

Additionally, if you have a contact center with geographically distributed agents, perhaps at different offices or working from home, the AutoAttendant intelligently routes customers to the right agents as if they were at a single contact center location. All of these features and benefits enable seamless operations and make a big contribution to a memorable and loyalty building customer experience.