Smarter Call Center Hiring

Not just anyone makes a good call center agent.  Great agents need to be able to multi-task, navigate computer systems, think logically and do it all with a smile on their face and a great attitude. Aside from your gut instincts though, how are you supposed to determine which candidates are going to work and which ones won’t?

inContact’s call center hiring software takes the hiring process up a notch so you can increase your chances of hiring the best agents with the greatest likelihood of sticking around the longest. Our web-delivered assessment rates candidates based on a number of predictors:

• Windows navigation skill level
• Multi-tasking (thinking, listening, typing)
• Business reasoning
• Job match
• Personality
• Voice clarity and comprehension

Because skill requirements can vary depending on your industry, eHiring™ is capable of using multiple assessments so you can perform a complete candidate analysis.  You can also make use of our job models to match the right candidates to the right positions.

Saving time and money, the web-delivery model makes it easy to assess candidates around the globe. This way you can weed through candidates early on, without conducting a formal interview. It also makes it possible for you to recruit incredible agents in other areas or put together a virtual workforce from a remote location.