Smarter, More Effective ACD Software

Your customers are calling for different reasons and they want to get to the right person as soon as possible so they can get on with their lives.  Unfortunately, “mind-reader” isn’t one of the skills listed on your resume and you need a little help getting your thousands of customers to the person most qualified to help them in the most time-efficient manner possible.  Lucky for you, our hosted ACD solutions are just the thing you need.  

Practically clairvoyant, our skills-based ACD software can help you power through the callers in queue and quickly distribute them to the agents with the skills to help them. Compatible with a number of communications vehicles such as IVR, chat, email, fax or social media, our ACD’s multi-channel routing gives your customers a choice in how they interact with you. And no matter what channel your customers choose to use, our ACD connects everyone in a single intelligent and unified queue.  

Our hosted ACD solutions also feature inbound/outbound call blending.  That means when call volumes creep up and service level goals start to slip, your hotter calls can be automatically routed to outbound agents.  This ensures your customers are always handled quickly and to their satisfaction. If wait times are still too long, our ACD has a call back feature that lets your customers wait for an agent without having to wait on the phone.

And while our hosted ACD solutions are all about helping you create a differentiated customer experience, they're also about making your life easier.  Because we are a cloud-based call center provider, we can help businesses with multiple call center locations unify call distribution across the globe. That means no matter where you choose to do business, we can help.