Knowlagent Webinar

Recently, 70 percent of at-home proponents said that issues dealing with people and the processes to manage them were the biggest challenges to scaling an at-home agent program. People issues can be overshadowed by technology and other start-up concerns, but experienced practitioners say that if you’re not positioned to nail these key factors from the start, you will shortchange the program and put your results at risk.

Join guest speaker Michele Rowan of Customer Contact Strategies as she reveals how she led the Hilton@Home program to success, growing it from 200 to 1,000 agents in 18 months. Also hear from Sarah Williams of inContact to learn best practices around keeping agents connected through eLearning.

Attend this webinar to learn:
• Why adapt your culture for an at-home program
• How and when to train at-home agents
• At-home supervisor tips for success

When: Tuesday, November 10, 2009
Time: 2:00 PM - 3:00 PM EST
Cost: Free 

Register
Click here to register. Space is limited! After registering you will receive a confirmation email containing information about joining the webinar.