Free webcast shows you how to leverage inContact’s hosted IVR software for the right mix of self-service and agent-managed contacts so you can keep your customers happy.
When used properly, an IVR system is an effective way to reduce costs and improve customer satisfaction. Unfortunately, not everyone uses their IVR solution properly— which often leads to customer frustration. Avoid the common pitfalls contact centers fall into by watching our latest webcast, "Top 5 Ways Not to Irritate Your IVR Customers." It shows you how to leverage inContact’s hosted IVR software to develop user-friendly self-service options that save money and keep your customers happy.
In the webcast you’ll learn how to: • Avoid common IVR system pitfalls • Find the right mix of self-service and agent
managed contacts • Ensure your agents maximize your most
With inContact’s cloud-based IVR software you can: • Eliminate the need to buy expensive equipment • Make on-demand call flow changes • Pay for only what you use • Get the robust capabilities you need to manage your
call center more effectively
A selection of inContact customers:Fill out the form on the right to watch "The Top Five Ways Not to Irritate Your IVR Customers." "In the premise-based solution we had used previously, it would have taken two to three times as long to change or add recordings. The IVR scripting in inContact is considerably quicker. It was also a lot easier to add recordings." Jack Bentilla,
"inContact is the top rated supplier for reliability in our Agent Performance Management 2010 Value Index." Ventana Research
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