SoCoCare’s all-in-one social engagement for customer care offering has been developed specifically for customer care agents, supervisors and managers whose main focus is providing customer care over multiple social channels. The cloud-based offering rolls-up listening, engagement and social analytics into a comprehensive, all-in-one package for professional customer care teams. The system handles Twitter, Facebook, LinkedIn, RSS feeds, Blogs and articles.

Social engagement for customer care is all about agent productivity, real-time analytics, panoramic author view, and automatic social post prioritization. Social CIM’s self-learning spam elimination filters out the non-actionable items thus saving each agent hours of wasted time. Agent and supervisor dashboards provide strong real-time analytics designed to increase agent efficiency and optimize teams. Our author search and conversation threading allows agents to quickly scan a social author's history by conversation thread. Built-in NLP and Decisioning technology automatically tags and prioritizes social posts enabling agents to quickly respond to those who matter most.