Hosted Sales and Direct Response Call Center Solutions

When you’re selling a product, you want to achieve the most revenue at the lowest cost per call while still providing a dazzling customer experience. Sounds easy, right? Maybe on paper. The problem is delivering an exceptional customer experience often means long talk times, which means less profit per call. Plus, you are competing against other brands that are trying to reach the same objectives, many of which have lower operating costs, giving them an advantage in the marketplace.

Find the right balance between these competing goals and drive more profit for your sales call center or direct response call center with inContact. We can give you the solutions you need to strike the perfect balance of self-service and agent managed contacts while simultaneously creating a positive and personalized customer experience. Our solutions can also help you differentiate your brand and create interactions that are memorable for your customers and more profitable for you. Not only can our solutions improve the quality and opportunity of your calls, but they will also automate operations, seamlessly connect and unify multi-site centers, allow you to adapt to the market environment on demand, and enable your call center to run more cost-efficiently.

inContact’s solutions gives your sales call center or your direct response call center the power to:

• Create a differentiated and profitable customer experience
• Dramatically reduce operational costs and improve efficiency
• Provide seamless and consistent service across channels and site locations
• Understand your customers’ perspectives and feelings towards your services and products
• Manage your workforce more profitably
• Scale seats up and down on demand in response to market conditions or seasonal demands
• Find the right balance between cost, profitability and what will satisfy your customers most

Profit-Building Solutions for Your Industry

inContact offers a wide variety of sales call center anddirect response call center service offerings, pre-packaged applications and technology solutions specifically designed with your industry challenges and key performance metrics in mind. Our solutions can automate, analyze and optimize virtually every key customer-focused process in your sales call center ordirect response call center organization. In addition to our solutions, we also have an experienced team of industry experts that can help you maximize the efficiency and profitability of your call center over its entire life-cycle.

Here are a few areas where we can help:

Customer Intelligence:

• Feedback
• Analytics

Agent Productivity:

• Agent Hiring
• Agent On-boarding
• Agent Ongoing Training
• Agent Scheduling
• Quality Management

Customer Contact:

• Inbound Contact Agent Handled
• Outbound Agent Campaign

Infrastructure:

• Customer Entry
• Agent Delivery
• Operations