Virtual Call Center Technology

Improve the future of your call center technology with inContact. Our hosted call center software solutions are smarter and we have the in-house expertise to not only make your life easier but enable you to increase uptime, reduce security vulnerability and increase the strength and profitability of your business.

 

We Make Operating a Profitable Call Center Easy

 

As a cloud-based provider, we can:

  • Have you up and running fast
  • Make it possible to do business the way that works for you: at-home, globally, or from multi-site locations
  • Enable the most productive and cost-effective agent arrangement
  • Help you automate mundane service processes so you can focus on more important business activities
  • Reduce your IT costs and eliminate technical hassles
  • Seamlessly integrate with multiple in-house and commercial technologies, including CRM systems

Compare Experience

Compare Simplicity

Compare Security & Reliability

Compare Customers

Technology inContact The Other Guys
Multi-channel support included
 
The inContact port is enabled for multi-channel communications at no extra charge. You can route voice calls, emails, fax and chat through our powerful routing engine.
Robust cloud portfolio
 
inContact is the only vendor to provide connectivity, call contact center infrastructure workforce optimization solutions in one unified platform, for ease of operation, integration and support.
Broad connectivity options
 
inContact offers a choice of TDM, VOIP, IP PBX, Switched, or Dedicated Switch service.
Integrated, world-class workforce optimization suite
 
inContact OEMs Verint Impact 360, the market share leader in WFO. This ensures best-in-class solutions of your contact center.
Continuous innovation and free software updates
 
inContact provides 3 major software releases each year which are automatically delivered to all customers.
Product Overview
Product Demo