PBX

inContact® is flexible and powerful enough to overlay with any PBX. You don’t need to replace your PBX to enjoy all the contact handling and workforce optimization functionality delivered by inContact.

Overlay inContact's on demand call center software to upgrade the capabilities or improve the customization of your call center. Give your agents advanced CTI, screen-pop functionality, utilize skills-based routing and manage agent activity more effectively.

Does inContact offer a PBX system?

Sure, if you don’t already have a PBX in place, inContact can provide a PBX solution.

What are the PBX functionality requirements?

The primary requirement is that the PBX provides direct-inward dialing (DID), which is what inContact uses to route calls to agents. So long as an agent has a directly-dialable phone number (meaning callers are not prompted to enter an extension), inContact can work with any kind of equipment.

What kind of PBXs can inContact work with?

inContact works with virtually any PBX. Here are just a few examples:

Aspect	Citel	Nortel
Avaya	Digium (Asterisk)	On-hold Plus
Bizfon	Intertel	Panasonic
Black Box	Linksys	Plantronics
Cisco	NEC	Toshiba