The best call center software systems include both contact handling and workforce optimization functionality. inContact® is unique because it offers both the breadth and depth of call handling and workforce optimization tools to leverage your customer service levels and increase profitability.
inContact allows call centers to measure, control, and improve the customer experience with a comprehensive suite of solutions delivered via Software-as-a-Service (SaaS).
What software do I need to be effective?
Our call handling features include a robust
ACD Software with skills-based routing,
IVR Software with speech recognition and
CTI Software. Agent optimization tools include Hiring, eLearning, WFM and Customer Feedback. The inContact
on demand call center software also gives you the ability to stay informed with advanced reporting, call recording and adherence tracking.
How will inContact help our business save money?
Two of the best qualities of the inContact product suite, particularly in these stressful economic times, are its flexibility and affordability. Upgrade to inContact with no capital expense, no annual maintenance, no integration fees and a low-risk commitment. There is no expensive hardware to buy, nor is there a lengthy contract to sign. The inContact
call center software solution was built to be customizable. Also, since you pay as you go, you can easily scale the service to meet your current business needs.
What happens if my contact handling solutions are not fully integrated?
A call center without integrated functionality will not be able to assist their customers as effectively. An example may involve a customer who enters their account number in the IVR, but then must supply this information again once connected to an agent. An integrated system won’t be limited in this way.
What is your role in system implementation?
The initial deployment for every new customer is performed by the inContact
Professional Services team. Once you’ve been implemented, you can choose to maintain your own system or continue to use our Professional Services organization.
Will I ever need to upgrade?
No. Because we are on-demand, inContact's call center software will always utilize the latest technology, giving you a strategic competitive advantage across your industry.
