Sunny Gosain Joins inContact as EVP and Chief Product Officer

SALT LAKE CITY (August 4, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that Sunny Gosain is joining the company as EVP& Chief Product Officer. In this new role, Gosain will manage and direct the company’s Research and Development and Product Management departments.

Gosain joins inContact as market interest in cloud-based technologies continues to accelerate. According to analyst firm Gartner Inc., “by 2013, at least 75% of customer service centers will use some form of SaaS application as part of the contact center solution1.” Additionally, the inContact cloud call center solutions are being leveraged by a growing number of mid-size and enterprise companies to meet their call center needs. Gosain was selected to bring new levels of innovation and value to the cloud platform, strengthen inContact’s leadership position in this growing market, and target its solutions to meet the needs of today and tomorrow.

“As the market leader, delivering continuous product innovation to both our enterprise and mid-market customers is key to our long-term growth and success,” said Paul Jarman, inContact CEO. “It is a testament to our momentum that we can attract candidates as high caliber as Sunny, who is a Silicon Valley veteran.”

Gosain has a long history of successfully leading the development and implementation of cloud-based software products and services, most recently as EVP and CTO at ERP solution provider Compiere (acquired by Consona), where he led a global multi-site organization responsible for cloud product strategy, R&D and customer services. Prior to Compiere, Gosain was a senior executive at Oracle, where he managed a large global organization and oversaw all aspects of product development, support and strategy. He also successfully positioned the Oracle product portfolio to its key audience, global Fortune 100 clients, and strategically guided sales to over $100 million in license and implementation revenue.

Jarman concluded, “I feel strongly that Sunny will make a significant contribution to our product innovation and to our senior executive team. We are excited for him to join our company and continue to drive forward our product innovation.”

As and part of his compensation package, inContact agreed to grant to Mr. Gosain an option to purchase 300,000 shares of common stock with a per share exercise price not less than the fair market value of the stock on his first day of employment, that vests in 3 equal annual installments beginning August 8, 2012.  In the event of a change in control, vesting of the options accelerate. The options were awarded outside of our 2008 Equity Incentive Plan.

1 Gartner Inc., Magic Quadrant for CRM Customer Service Contact Centers, Michael Maoz, April 15, 2011

Additional Information

About inContact
inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

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