SALT LAKE CITY, February 5, 2013 -- inContact, the leading provider of cloud contact center software and agent optimization tools, announced today that TMC has named the inContact Intelligent Call Suppression application as a recipient of a 2012 Product of the Year Award from Customer Magazine.
inContact Intelligent Call Suppression intercepts dial requests and verifies if they exist in a tailored suppression list. If a match is found, the application will suspend this dial attempt and move to the next record. Intelligent Call Suppression provides real-time dialing list adjustments based on customer actions, such as Do-Not-Call requests or payment actions taken, avoiding unnecessary and unwelcome dials. For example, this type of functionality would initiate a contact to be added to a suppression list when the customer has called to make a payment, withholding any outbound collection call contacts from being made on the account.
"As a leading cloud contact center solutions provider, inContact offers powerful and easy to use solutions that enable companies and their agents to best serve their customers," said Paul Jarman, inContact CEO. "Our Intelligent Call Suppression application ensures a better, less intrusive outbound experience while maximizing handling time for outbound agents."
The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.
“inContact was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Their Intelligent Call Suppression solution has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.
For more information please visit www.tmcnet.com.
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TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.
TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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inContact Chief Marketing Officer
Pazia Dwyer / David Patterson