inContact Receives 2009 Communications Solutions Product of the Year Award

SALT LAKE CITY — July 15, 2010 — inContact, the market leader in on-demand call center software and call center agent optimization tools, announced today that Technology Marketing Corporation (TMC) has named the inContact platform as a recipient of a 2009 Communications Solutions Product of the Year Award.

inContact provides a powerful portfolio of  cloud-based contact center solutions that enables call centers to operate more efficiently, optimize the cost and quality of every interaction, create new pathways  to profit and ensure ongoing business improvement and growth.

“We feel that this award accurately reflects the unparalleled level of innovation we strive to reach everyday here at inContact,” said Paul Jarman, CEO, inContact.  “We’ve worked very hard to build a complete portfolio of call routing, IVR and agent optimization solutions that help our customers understand their customers’ preferences, touch points and channels; optimize the mix of self-service and agent-managed contacts; and deliver customer-centric business insights.”  

“inContact has been recognized with a 2009 Product of the Year Award for their admirable efforts in the advancement of voice communications,” said Rich Tehrani, CEO, TMC. “The inContact platform has shown benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at inContact. I look forward to more innovative solutions from them in the coming year.”

The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2008 through March 2009 were chosen as winners of the Communications Solutions Product of the Year Award.

The 2009 Communications Solutions Product of the Year Award winners are published on the INTERNET TELEPHONY and Customer Interaction Solutions Web site.

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).

For more information about TMC, visit www.tmcnet.com.

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

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