inContact Partners with Leading Telecom Provider to Expand Presence in the Philippines

SALT LAKE CITY (May 12, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today a strategic partnership with Bayan Telecommunications, one of the largest telecommunications providers in the Philippines. inContact is now the preferred cloud-based contact center software provider for Bayan Business, Bayan Telecommunications' corporate solutions arm. The strategic partnership will enable both companies to expand their offering and reach in the Philippines.

"Bayan is one of the leading names in telecommunications in the Philippines, and their selection of inContact as a partner and customer validates both our leadership position in the Phillipine cloud-based contact center market, as well as the strategic opportunities for growth in the country," said Brian Silverman, inContact VP of Sales, Asia Pacific and Latin America.

Bayan Business strives to provide the highest customer satisfaction, comprehensive communication service and robust infrastructure for its customers. The partnership with inContact will enable Bayan Business to sell the inContact product suite in order to continue to meet its ongoing goals of excellence for their customers by providing a robust cloud-based contact center option, including call routing tools such as automatic call distributor (ACD) and interactive voice response (IVR), as well as the inContact blended dialer solution and ECHO customer satisfaction survey. Nearly 100 Bayan sales representatives will be trained to sell and represent the inContact solutions over the coming months.

"With inContact's powerful, flexible solution, small or large contact centers are guaranteed to have maximum benefits and highest advantage among its global competitors, allowing the Philippine BPO industry more room for growth," said Chito Franco, Bayan Business VP and Group Head. "We are receiving growing demand and interest from our customers in cloud-based solutions and feel that by offering inContact, we'll be providing a best-in-class solution to meet their need."

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Additional Information

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