SALT LAKE CITY (Aug 10, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that TMC named the inContact Plug-in Agent as a 2011 TMC Labs Innovation Award winner presented by its publication, INTERNET TELEPHONY.
The inContact Plug-in Agent enables intelligent call routing so that the call and caller information are delivered on a single, unified screen on the agent's desktop. In addition, the Plug-in Agent embeds the inContact call controls directly into the CRM application toolbar, enabling call centers to provide more effective service while enabling agents to adhere to the workflows of the applications being used.
"As the market leader in cloud contact center solutions, we are excited to see our platform honored by yet another award for innovation and excellence," said Paul Jarman, inContact Chief Executive Officer. "We're proud to provide cutting-edge cloud solutions to our customers and look forward to continued prosperity in the competitive category."
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are granted to those companies demonstrating groundbreaking contributions to the industry.
"The Innovation Award exemplifies the best and the most unique products and services that this industry has to offer. inContact has proven their commitment to quality and the further development of the IP communications industry through its platform," stated Tom Keating, CTO and TMC Labs Founder.
"Congratulations to the entire team at inContact for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications," Keating added.
"inContacthas demonstrated to the staff of TMC Labs that the inContact Plug-in Agent is truly innovative in the IP Communications industry.The inContact platform has made contributions which have resulted in significant advancement to the industry," said Rich Tehrani, CEO, TMC. "We're proud to reward inContact's hard work with a TMC Labs Innovation Award this year."
The 2011 TMC Labs Innovation Award highlights will be published in the July and August 2011 issues of INTERNET TELEPHONY magazine.
inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company's services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998(TM). Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
TMC is the producer of ITEXPO, the world's largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive's Fastest 50 Award List. TMC expects to accelerate ITEXPO West's growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop; DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance; MSPWorld and more! Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com
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