SALT LAKE CITY (Nov. 30, 2010) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, today announced it will be a gold sponsor of salesforce.com’s Dreamforce 2010 conference (www.dreamforce.com). The conference will be held Dec. 6‐9, 2010 at the Moscone Center in San Francisco.
inContact will also be exhibiting in Booth #800 in the Dreamforce Expo, illustrating how the integration of inContact call center tools with Salesforce CRM can deliver targeted service levels to every type of customer.
“We became a gold sponsor of Dreamforce to highlight the synergies our customers can expect through our deep product integration with Salesforce CRM,” said Paul Jarman, inContact CEO. “We’ve had a great relationship with salesforce.com for several years, and our integrated offering allows call centers to optimize their operations by delivering a differentiated experience for every customer, understanding customer preferences and driving customer-centric business insights.”
“Customer service is changing as the market moves to the cloud,” said Kendall Collins, chief marketing officer at salesforce.com. “Bringing together inContact with the Service Cloud 2 delivers a multitenant telephony platform that equips organizations with everything they need to offer top customer service and keep agents productive.”
In addition, inContact CEO Jarman will speak at the Dreamforce breakout session entitled “Maximize the Value of Every Customer Interaction” on Dec. 8 at 3:15pm. Jarman will present with Sara Santiago Satchel, director of Salesforce implementation and development at Saveology. Attendees will learn how Saveology has achieved a 15 percent increase in agent productivity since implementing Salesforce and inContact nearly two years ago. A direct comparison shopping company, Saveology now can accurately gauge marketing ROI and eliminate tracking errors, while ensuring a consistent customer experience. Integration with Salesforce allows this to happen behind the scenes, helping agents increase productivity during each customer interaction.
Dreamforce is the industry’s leading global cloud computing event focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud, Service Cloud, Force.com and more. Over the past 10 years the cloud computing economy has radically changed the way companies operate. Now the next generation of cloud computing is becoming inherently social, real‐time and mobile. Dreamforce is where this transition is happening with hundreds of salesforce.com partners exhibiting the latest cloud offerings, as well as training sessions, seminars and breakout sessions.
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inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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