inContact Announces Availability of European Cloud Network

SALT LAKE CITY (December 7, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced the availability of the company’s multi-million dollar build-out of its full European cloud network. The European cloud network features redundant data centers in Munich and Frankfurt, Germany, a replica of the best-in-class network in the United States.

The new European facilities will enable inContact to provide multi-national customers with regional access to cloud contact center applications to better serve local needs.  These capabilities include regionally-stored calls and contacts, broader language support for speech applications and data handling to comply with European data security regulations.

“We applied the best practices we have honed over the past several years in our US data centers to building a fully redundant cloud network and application environment in Europe,” said Scott Welch, inContact Chief Operations Officer. “These new centers greatly increase our ability to support European and multi-national customers, as well as our new and growing partnership with Siemens Enterprise Communications.”    

The Frankfurt and Munich sites further enable multi-national customers to take advantage of a true “Follow the Sun” model, where the appropriate contacts are delivered to properly skilled and available agents regardless of geography or time zone. It offers a universal queue, combined with an intelligent contact distribution platform with global reach, to ensure that the right contact is always handled by the right agent, providing a consistent customer experience.

Concluded Welch, “As we continue to grow our international presence, we have a clear road map and winning technology approach that will enable us to quickly expand into other geographies.”



Figure 1.1: inContact Data Centers and Voice Gateways Supporting Multi-National Business

About inContact
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Additional Information
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