Global 500 Company Selects inContact to Centralize International Service

SALT LAKE CITY (Nov 02, 2011) --inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that a Global 500 company selected the inContact call routing solution to create a brand-conscious, unified service process for its agents across three global contact centers.

The Global 500 company has built a significant international brand and is very careful to choose solution providers that support and build its brand standing. As a result, when the company decided to centralize its internal help desk on a single system, they looked for a reliable, redundant, secure system to support follow-the-sun call routing across its contact centers in the United States, Europe and Asia. The company also looked to the cloud to support scalability for future growth and expansion, without having to maintain on-premise hardware.

inContact offers sophisticated solutions for multinational companies through its patent-pending voice gateway technology, making it a very attractive solution for companies that want to streamline global operations. The inContact offering:

  • Routes incoming and outgoing contact center calls through the inContact system within Europe and Asia, respectively
  • Eliminates static and voice delay problems frequently experienced by other providers who do not have telephony infrastructure
  • Enables "follow-the-sun" service
  • Is monitored 24/7/365 and serviced from its operation centers in the United States

"We are seeing a growing number of leading global companies turning to the inContact solution to support their international customer service initiatives, as we provide a strategic advantage for their brand and to enable ongoing growth," said Paul Jarman, inContact CEO. "They can rely on inContact to provide a reliable, secure system, allowing management to focus on business strategies."

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Additional Information

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