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Road Tour Videos
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road-tour
Scenes from our recent road tour events
Chris Scholl, CarSafe|How Integrations Improve Operations|Kansas City|Integrations
Jason Markovich, Commerce Bank|Listen, Learn, Act: Using VOC Data|Kansas City|Customer Feedback
Noel Nicholas, SumTotal|Scaling for Global Growth|Kansas City|Premise-to-Cloud
Sarah McElwee, DATACORE Marketing|Turning Dialing Into Dollars|Kansas City|Profitability
Robin Morris, iJet|Protocol Customization & Its Role in Crisis Scenarios|Washington DC|Customer Service
Edwin Anderson, Patient Advocate Group|Making the Switch from Premise to Cloud|Washington DC|Premise-to-Cloud
Mike Ryan, Fused Solutions|How to Take Your Business to the Cloud|New York City|Premise-to-Cloud
Michael Strobel, Recyclebank|Moving to the Cloud and At-home Agents|New York City|At-Home Agents
Mauricio Vicente, LSA|How to Enable New Product Innovation|New York City|Premise-to-Cloud
Ed Hoyer, Konica Minolta|Flexibility Across Multiple Contact Centers|New York City|Multi-Location Contact Centers
Thomas Ahl, H-E-B|Linking Multi-location Call Centers|Dallas|Multi-Location Contact Centers
Jerry Brennan, dPi|At-home as Disaster Recovery Strategy|Dallas|Disaster Recovery
Ed Turney and Jason Eleazar, UNT|Scoping for Seasonality|Dallas|At-Home Agents
Al Mahnke, Capgemini|Creating a Winning IVR|Dallas|Self-Service
Troy Thornton, Williams-Sonoma|The Ultimate Business Retention Tool|Los Angeles|Customer Retention
Mandy Clark, Lunada Biomedical|Cloud Power|Los Angeles|Cloud-Based Contact Center
Kirk Oshiro, Cooking.com|Five Tips for Multi-branded Contact Centers|Los Angeles|Multi-Location Contact Centers
Barry Ogletree, Overby-Seawall|Why Not Use the Cloud?|Atlanta|Premise-to-Cloud
Pat Schafferhauser, Buyers Protection Group|Survive & Thrive: Money-saving Solutions for Every Economic Condition|Atlanta|Disaster Recovery
Clara Hoban, Silverpop|Leveraging Technology to Stay Customer Focused|Atlanta|Customer Service
Kevin Garrelts, Instawares|Using Technology to Provide Differentiated Customer Service|Atlanta|Customer Service
Joel Smith, PlusOne Company|Bridging the Gap Between Agents & Customers|Salt Lake City|Customer Service
Shaun Sanislo, VacationRoost|Improving Close Rates in Your Contact Center|Salt Lake City|Customer Service
Arthur Nettleship, FamilySearch|Driving Results with Volunteer & Work-at-home Agents|Salt Lake City|At-Home Agents
Brandon Russell, CLEARLINK|Five Ways to Transform Your Culture & Your Call Center|Salt Lake City|Agent Retention
Bill Brackin, Volunteers of America|Call Center Metrics that Matter|Seattle|Reporting
Jill Blankenship, Frontline Call Center|Hiring, Managing and Retaining Work-At-Home Agents|Seattle|At-Home Agents
Richard Riga, AnswerX|How to Move to At-Home Agents in the US and Overseas|Tampa|At-Home Agents
Jeff Salm, Tree of Life|How to Improve Your Call Center & Develop Inside Sales|Tampa|Profitability
Russel Giniger, Saveology|Get Ready for Growth: Tips for Managing 1000 Agent Contact Center|Tampa|Contact Center Operations
Sara McElwee, DATACORE Marketing|Call Centers - The Gold Mine of Data Collection|Denver|Data Collection
Ron Quan, Trimble Navigation|Moving Your Call Center From a Cost Center to a Profit Center|Denver|Profitability
Wendell Giese, GRACO|Self-Help Tools for Reducing Inbound Load|Minneapolis|Inbound
Patti DeWall, AGCO|Unifying the Multi-Site Call Center|Minneapolis|Multi-Location Contact Centers
Bob Moore, TDS Telecom|Using Voice of the Customer and Net Promoter Score to Improve Customer Service|Minneapolis|Customer Feedback
Noel Nicholas, SumTotal Systems|Scaling for Global Growth|Minneapolis|Scalability
Steven Cramer, Healthways|Moving From Transactional To Relationship-Based Agents|Nashville|Relationship-Based Agents
Laura Haines, Avon|Establishing An Effective Voice Of The Customer Program|Nashville|Customer Programs
Andrew Kokes, Sitel|Linking Multi-Location Call Centers|Nashville|Call Centers
Bill York, 2-2-1 San Diego|3 Simple Numbers. 1 Helpful Voice|San Francisco|
Sarah McElwee, Datacore|Call Centers - The Gold Mine Of Data Collection|San Francisco|Data Collection
Jill Blankenship, Frontline|Hiring, Managing & Retaining Work-At-Home Agents|San Francisco|Work-At-Home Agents
Bob Moore, TDS|Using Voice of the Customer and Net Promoter Score to Improve Customer Service|San Francisco
