Update your browser to view this website correctly. Update my browser now
inContact ECHO drives higher contact center performance and increased customer satisfaction with actionable customer feedback immediately following an interaction. With a simple, web-based interface, flexible dashboards and customizable views, agents and supervisors can identify opportunities for improvement and self-coaching while top-performing agents can be recognized for their efforts.
Ensure high customer satisfaction by gathering callers’ feedback immediately after calls.
Drive loyalty and insight via the voice of your customer.