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February 2012

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Cloud Call Centers: Myth Busting to Opportunity, Webinar
02/03/2012 - 13:54
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Top 9 Best Practices to Optimize and Simplify in Your Contact Center, Webinar
02/03/2012 - 13:56
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February 2012 Events

Cloud Call Centers: Myth Busting to Opportunity, Webinar
February 23, 11:00 AM - 12:00 PM
Online

It's clear by now that cloud (or hosted) call centers present significant opportunities to cost-effectively meet — even exceed — customer demands.

 This webinar highlights the very real opportunities as well as how to know if a move to the cloud is right for your contact center and what should be considered in the decision making.

 Join us for this live webinar as contact center technology guru Lori Bocklund identifies which of these are truth or myth:

  • Contact centers can save money in the cloud
  • The cloud can have a significant positive impact on customer satisfaction
  • A move to the cloud will devastate your IT department (and that's why IT will never support it)
  • We'll lose control of our business
  • Security will be compromised
  • We'll take a loss on on-premise assets and investments

 

http://event.on24.com/r.htm?e=401483&s=1&k=942522D7F98704018B2CB0D700E6DCA9&part...
Top 9 Best Practices to Optimize and Simplify in Your Contact Center, Webinar
February 28, 11:00 AM - 12:00 PM
Online

It was Leonardo da Vinci who was credited with saying, “Simplicity is the ultimate sophistication.” But, with the growing complexity of call center work - new channels for customers to access the organization, for instance, how does one achieve simplicity? This session will walk through changes you can make to your contact center and processes to improve your overall operations while simplifying your life.

  Topics covered in the session will include:

  • Agent hiring and retention – identifying and hiring the right agents.
  • Customer feedback – listen to your customers and implement their feedback in order to identify the weak and strong areas of your contact center.
  • Self-service – Improve your overall metrics by moving more calls to self-service and doing it well.
  • Data integration – Reduce talk time and improve customer service by integrating your key systems with call handling.
  • Emerging channels – future proof your call center can be ready for the emerging trends. 
http://www.crmxchange.com/webcast/best_practices/inContactfeb2012.asp
CRM Xchange Webinar
February 28, 1:00 PM - 2:00 PM
online

  Top 9 Best Practices to Optimize and Simplify in Your Contact Center

Presented By:Kristyn Emenecker, VP of Product Marketing, inContact   

It was Leonardo da Vinci who was credited with saying, “Simplicity is the ultimate sophistication.” But, with the growing complexity of call center work - new channels for customers to access the organization, for instance, how does one achieve simplicity? This session will walk through changes you can make to your contact center and processes to improve your overall operations while simplifying your life.

 

Topics covered in the session will include:

• Agent hiring and retention – identifying and hiring the right agents.
• Customer feedback – listen to your customers and implement their feedback in order to identify the weak and strong areas of your contact center.
• Self-service – Improve your overall metrics by moving more calls to self-service and doing it well.
• Data integration – Reduce talk time and improve customer service by integrating your key systems with call handling.
• Emerging channels – future proof your call center to be ready for the emerging trends.


http://www.crmxchange.com/webcast/best_practices/inContactfeb2012.asp

March 2012 Events

Problem Solved Roadshow- Austin, TX
March 7, 9:00 AM - 12:00 PM
Austin, Texas
http://response.incontact.com/problemsolvedtour
Saveology Summit 2012
March 11 - 13
Miami Beach, FL

The Saveology Summit is a networking getaway exclusive to Saveology partners and guests. The goal of this conference is to provide a target-rich venue in which our service providers, distribution channels and technology partners can connect. We welcome this opportunity to share with you the changes that have taken place in our company.

inContact is a platinum sponsor, co-sponsoring with Simplify. Elan Crane will be attending from Simplify.

Come and join us on a networking adventure!

http://www.saveologysummit.com/index.html
Problem Solved Roadshow- Louisville, KY
March 14, 9:00 AM - 12:00 PM
Louisville, KY
http://response.incontact.com/problemsolvedtour
NorthEast Contact Center Forum
March 20, 9:00 AM - 5:00 PM
Henderson House in Weston, MA

inContact is the exclusive sponsor for the 2012 NorthEast Contact Center Forum.

To register for this one day meeting please visit https://s07.123signup.com/servlet/SignUp?PG=1521138182300&P=15211381911423386400

http://www.neccf.org/events.html
Convergence 2012
March 18 - 21
Houston, TX

"As the premier event for the Microsoft Dynamics® Customer and Partner business community, Convergence is where opportunity and innovation meet to deliver real business value. It’s the chance to make key business connections and to discover the full potential of Microsoft Dynamics solutions."

http://www.microsoft.com/dynamics/convergence/houston12/
Channel Partners Conference
March 27 - 29
Las Vegas, NV

As an avid believer in building and maintaining our relationships, inContact will once again be attending Channel Partners Conference & Expo.

 

"The 2012 Spring and Fall Channel Partners Conference & Expo events will be a testament to the continuing evolution of the channel. We remain committed to the professional networking and education that have been hallmarks of these events for the past 15 years. Both events will continue to host conference and expo components, with the Spring event in Vegas focusing on unique networking opportunities and the Fall event in Orlando focusing on deep dive education opportunities. "

http://www.channelpartnersconference.com/2012/vegas/

April 2012 Events

Problem Solved Roadshow- Las Vegas, NV
April 4, 9:00 AM - 12:00 PM
Las Vegas, NV
http://response.incontact.com/problemsolvedtour


 

Frost & Sullivan, East
April 15 - 18
Marco Island, FL

Join inContact's Brian Silverman, Vice President and General Manager, APAC and Latin America, who will be speaking.

Customer Contact 2012, East: A Frost & Sullivan Executive MindXchange is, simply put, a rollercoaster ride of new ideas with immediate impact and an unbeatable opportunity to make connections you would not have had the chance to otherwise.

http://www.cvent.com/events/8th-annual-customer-contact-2012-east/event-summary-...
Contact Center Conference 2012
April 23 - 26
Orlando, FL

inContact is sponsoring again this year at the Contact Center Conference!

"Attending this conference will help you meet your professional career goals; give you the knowledge to improve the customer experience for your contact center; find the latest tools; discover emerging trends; develop new or improve existing processes; network and gather with other higher-level professionals; and gain industry insight you won’t find anywhere else."

http://www.contactcenter2012.com/

May 2012 Events

ACCE Conferece and Expo
May 7 - 10
Seattle, WA

inContact will be a Gold Sponsor at this year's ACCE Convention.

"Returning "home" to Seattle for 2012, ACCE includes four full days of workshops, site tours, case studies, panels, and discussions on a comprehensive selection of contact center-specific topics taught by leading industry experts. You’ll also find valuable networking opportunities, inspiring keynote speakers, and the latest technologies and services from top industry vendors in the exhibit hall."

http://www.icmi.com/acce
Problem Solved Roadshow- Buffalo, NY
May 16, 9:00 AM - 12:00 PM
Buffalo, NY


http://response.incontact.com/problemsolvedtour
Problem Solved Roadshow- Salt Lake City, UT
May 17, 9:00 AM - 12:00 PM
Salt Lake City, UT
http://response.incontact.com/problemsolvedtour
AIRS 211
May 20 - 23
New Orleans, LA

Through informative sessions, workshops, speakers and exhibitors, AIRS 211 provides invaluable content to its attendees. Join inContact once again this year!

http://airs.org/i4a/pages/index.cfm?pageid=3412

June 2012 Events

Problem Solved Roadshow- Bethesda, MD
June 6, 9:00 AM - 12:00 PM
Bethesda, MD
http://response.incontact.com/problemsolvedtour
Problem Solved Roadshow- St. Louis, MO
June 13, 9:00 AM - 12:00 PM
St. Louis, MO
http://response.incontact.com/problemsolvedtour
Verint Conference
June 18 - 21
New Orleans, LA

This year’s conference will be more interactive than ever, with lots of opportunities to network and share best practices in a variety of venues, including keynote and breakout sessions, special activities, and social media channels.

http://verint.com/contact_center/section2a.cfm?article_level2_category_id=23&art...