Datasheets

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datasheets

Why are our customers so successful? The answer is easy: Our amazing solutions. Read our datasheets and get to know our solutions, their features and their many advantages so you can experience more success too.

inContact Overview Brochure|The superior customer experience everyone is talking about… isn’t just talk

inContact ACD|Optimize interactions by delivering your callers to the right agent or method of service quickly and effectively.

inContact® At-Home|Implementing a work-at-home program doesn’t have to be a challenge.

inContact Blended Media|Give customers the flexibility to contact you through voice, email, chat, fax, and social media alerts at their convenience.

inContact Content Author|Create engaging call center training courses collaboratively and cost effectively.

inContact Dialer|State-of-the art inbound contact handling with full-featured campaign-based outbound dialing with automated blending to maximize agent productivity.

inContact Disaster Recovery|inContact provides the technology necessary to keep your contact center operational in the event of an unexpected disaster.

inContact ECHO|Customer survey tool to gain insight into the customer experience.

inContact eLearning|Leverage call volume downtime to push targeted training and communication directly to an agent.

inContact Hiring|Hire better agents to improve customer satisfaction and reduce attrition with inContact’s call center hiring software.

inContact Global Toll-Free Services|Global toll-free numbers that make it easy for your customers to reach you no matter where you are in the world.

inContact inCloud Apps|Developed by inContact’s Professional Services team, inCloud Apps offer a platform to solve real life business and contact center problems on an expedited timeline.

inContact International Presence|inContact offers leading contact center solutions around the world.

inContact International Local Number Services|inContact’s International Local Number Services enables your contact center to demonstrate a local presence in a caller’s country.

inContact IVR|Service more customers at a lower cost by moving calls to self-service.

inContact Monitor Coach Barge|inContact’s Monitor Coach Barge capabilities allow for a better quality agent to customer interaction through direct call interaction.

inContact Microsoft Dynamics CRM Extension|Through simplicity and efficiency inContact offers the Microsoft Dynamics CRM, combing the most-used call controls into one interface to produce better agent performance, customer service and experience.

inContact PCI Compliance Tools|inContact Makes it Easier to Achieve PCI Compliance.

inContact Platform 2.0|Our award-winning call center software platform improves agent performance, reduces operational expenditure and increases profitability.

inContact Plugin Agent (CRM and Browser Integration)|Gain full-featured agent functionality into a browser with all inclusive call control no matter which browser.

inContact Quality Management|Assess agent performance by using customizable scorecards to 'grade' agent interactions.

inContact Reports 2.0|Reports 2.0, powered by QlikView, gives contact centers insight into their organization by applying business intelligence to the decision-making process.

inContact Salesforce Adapter|Connect the inContact phone and salesforce.com CRM system together to enhance agent performance, customer service and customer experience.

inContact Screen Recording|Record all agent desktop activities during a customer interaction to ensure compliance.

inContact VoIP Services|Advanced contact center functionality with state-of-the-art VoIP services bundled in three different offerings.

inContact Workforce Management 2.0|Simplify and automate your contact center agent staffing and management.