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workforce optimization
inContact Reporting
workforce optimization

Guide smarter, more
informed decisions

inContact Reporting guides smarter, more informed decisions with real-time and historical insights on key business metrics and trends through fully integrated reporting and data access tools. Get immediate value out-of-the-box and ready access to all of the information in your inContact Customer Interaction Cloud solution.

workforce optimization 

Maximize

Maximize the value of
your contact center data

Act

Know when action is
needed with real-time dashboards

Adapt

Generate custom reports
to address your company's unique requirements

Unleash

Get valuable information on
day one with pre-built reports

Extend

Send information to your external
systems for deeper analysis


Industry-leading call center reporting software

 
QM

Take
early
action

Real-time dashboards provide instant, relevant information across a wide range of contact center roles.

  • Track operational and performance metrics
  • Pre-configured, real-time widgets
  • Role-tailored information
  • Create unlimited dashboards
 
QM

Amplify
reporting
efforts

Automate and streamline the flow of inContact data to your external systems for richer reporting and augment the value of your contact center data by combining with other sources.

  • Extract information to a data warehouse
  • Ensure secure, real-time data connections
  • Reporting APIs for programmatic access to data
 
QM

Quick & easy
access to
information

Pre-built reports provide instant value, and it’s easy to create custom reports if needed. Securely share information with the people who need it.

  • Core reporting requirements out of the box
  • Point and click custom report creation
  • Multiple distribution options
  • Role-based access controls
 
workforce optimization
call center software demo

What is Call Center Software?

Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.

workforce optimization

Related Products

Analytics


Provides you with
actionable insights from
every interaction.

Performance
Management


Inspire employees
to self-improve and align
with organizational goals.

Quality
Management


Screen and call recording, agent self-evaluations, automated feedback and work flows.

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to an inContact specialist

Call

Live chat with
an inContact Specialist

Chat

Learn more about
our solutions

Request a Quote