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workforce optimization
Open Cloud Platform
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A trusted Enterprise-grade Foundation

The inContact Open Cloud Platform is the enterprise-grade foundation that lets contact centers scale securely, deploy quickly, and serve customers globally. We deliver an industry-best 99.99% uptime with extensive integration options and extensions.

 
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Industry-leading reliability and security

inContact Open Cloud Platform offers unparalleled security and reliability.

Minimize

Minimize lost
revenue and service
disruptions due to
down time

Secure

Certifications to
provide maximum security
for your data


Rely

Industry-leading
uptime for systems
and infrastructure

Continue

Hot standby
with immediate
failover

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Customize and integrate with ease

inContact offers continuously expanded, updated, well-documented and tested application programming interfaces.

Extend

Address unique
business needs with
a robust ecosystem of
partner solutions

Adapt

Develop new
functionality with
the same RESTful APIs
we build on


Validate

Test APIs
against your own
data directly from
the developer portal

Integrate

Seamlessly integrate
with pre-built CRM
and UCaaS
integrations

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Scale global, feel local

Deploy anywhere with flexible, multinational options.

Localize

Toll-free and
local numbers
in over
100 countries

Expand

Deploy locations
and agents
anywhere on the
globe


Relate

Serve customers
in their
preferred language

Simplify

Provide agents
an interface in
their native
language

Contact Us
workforce optimization

Our patented technology provides

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A scalable, reliable, and secure cloud platform

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Ability to deploy locations and agents anywhere around the globe

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Easy and seamless extension and customization

workforce optimization

“Scalability is something I don't even think about at this point, because inContact does it so well. We can go from 100 to 1,000 agents essentially overnight"

Justin Borah
TechStyle

View Case Study

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to an inContact specialist

Call

Live chat with
an inContact Specialist

Chat

Learn more about
our solutions

Request a Quote