- Managers can monitor and take action while on-the-go
- Live supervisor dashboard with real-time reporting
- Meet SLA targets by monitoring and coaching agents
- Quickly identify and take action on pressing issues
- Compatible with iPad 2 and newer
- Available on iTunes™
Supervisor On-The-Go™ is a mobile application for the iPad that untethers contact center managers from their desks so they can monitor and direct agents while on the go. Real-time reporting and controls allow monitoring of queue data and SLA adherence. Quickly take action, such as adding or removing agents from a queue, with a finger swipe.