Supervisor On-The-Go™ Mobile Application

  • Managers can monitor and take action while on-the-go
  • Live supervisor dashboard with real-time reporting
  • Meet SLA targets by monitoring and coaching agents
  • Quickly identify and take action on pressing issues
  • Compatible with iPad 2 and newer
  • Available on iTunes™

Supervisor On-The-Go™ is a mobile application for the iPad that untethers contact center managers from their desks so they can monitor and direct agents while on the go. Real-time reporting and controls allow monitoring of queue data and SLA adherence. Quickly take action, such as adding or removing agents from a queue, with a finger swipe.