- Delivered via the cloud as Software as a Service (SaaS)
- Easily add functionality as you need it
- No need to buy, maintain or upgrade hardware
- Pay only for what you use each month
- Automatic software updates at least twice yearly
- Support multiple contact centers, including at-home agents
- 99.99% availability SLA
Our virtual contact center software helps contact centers increase market share and profitability. You’ll get an award-winning cloud solution that doesn’t require expensive hardware or software. Start with ACD and IVR, the building blocks of our platform, and add customer feedback, CRM/ CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics.