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Our virtual contact center software helps contact centers increase market share and profitability. You’ll get an award-winning cloud solution that doesn’t require expensive hardware or software. Start with ACD and IVR, the building blocks of our platform, and add customer feedback, CRM/ CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics.Request Quote
Forget expensive, upfront investments in contact center solutions. Our platform runs in the cloud as Software as a Service (SaaS) which means reduced IT maintenance costs, no hardware or software investment, and the ability to scale service up or down as you need it.
Multi-Channel ACD and Speech-Enabled IVR are the two building blocks of our cloud based contact center platform. Based on your needs, you can add CRM and CTI Integration, ECHO Customer Feedback, Predictive Dialer, Reporting & Analytics, Workforce Optimization, Quality Management, Workforce Management, Network Connectivity, and Disaster Recovery.
Since our contact center application runs in the cloud, there’s no need to buy, maintain or upgrade hardware. Whether you have an outbound or inbound contact center, you’ll save on capital expenditures while reducing your IT maintenance costs.
Our pay as you go billing model means you only pay for what you use. You can also scale our services up and down as needed which eliminates paying for unnecessary staff. Need quick scalability during the peak holiday season? With our cloud contact center software, you can increase and decrease agent seats seamlessly.
No revolving upgrades- your contact center infrastucture is updated automatically at no cost to you. We take care of it, behind the scenes, as part of your subscription fee. With inContact’s cloud contact center platform, you can focus more on the business, while we focus on the software.
Get the most productive and cost-effective agent arrangement for your business. With our virtual contact center software, we support at-home agents, globally distributed workforces, and multi-site locations.