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The inContact Cloud Contact Center Platform, with blended inbound/outbound contact handling, quickly routes contacts by pairing them with the most qualified agents and providing deep visibility into collections operations. The Commitment Manager also ensures call backs are made at the best time to maximize right party contacts.
“Our goal is to collect every penny we are entitled to, not a penny less, not a penny more. But we also have to deliver outstanding customer service in our collections department. inContact solutions help us do that.”Request Quote
Alan Clayton, WellStar Healthcare