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Technology Partner Directory

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Astadia is the global leader in technology-enabled business consulting focused on cloud computing. Astadia’s proven methodologies document effective solutions to improve customer relations and provide tangible business results. Astadia is the largest system integrator for Salesforce.com and partnered with inContact to deliver integrated solutions. 
CallTower is a leading provider of enterprise-class Unified Communications-as-a-Service that integrates business VoIP telephony service, email hosting, unified messaging, presence and instant messaging, conferencing and collaboration tools into one streamlined hosted platform. CallTower partners with leading technology providers Cisco and Microsoft to deliver advanced Unified Communications capabilities without the complexity and costs of implementing, managing and upgrading solutions internally. 
Cast Iron, the #1 provider of SaaS integration solutions, provides fast, flexible and simple solutions for integrating inContact with ERP systems, CRM applications, databases and custom applications. They provide real-time, tightly coupled systems to create 360 degree views, improved productivity and enhanced customer satisfaction. 
Knowlagent’s on-demand contact center tools automate the traditional management processes resulting in reduced administrative costs related to the contact center. Their training, coaching and hiring solutions reduce spending attributed to off-phone activities while improving the call center metrics that matter most. 
Liquid Networx is a telecommunications lifecycle management organization with a vertical focus on IT compliance consulting and solutions. Liquid Networx serves corporate customers throughout the United States and abroad. They manage solutions including audit, design, consulting, compliance, help desk, implementation, training, monitoring, disaster recovery and spend optimization. 
Listen up Español (LUE) is the leading Spanish language call center for the U.S. Hispanic market. Headquartered in the U.S. Their Mexican-based call center employs more than 800 native Spanish-speaking agents. LUE offers direct response, non-profit and corporate clients a broad range of call center services from inbound sales, customer service, and lead generation to Spanish advertising production services. 
Microsoft Dynamics CRM coupled with inContact introduces seamless telephony integration into the contact center industry. This integrated Microsoft adapter allows for better management, centralized data and easy agent access to CRM opportunities. 
Monet provides affordable, easy-to-use cloud-based software that helps contact centers forecast workload and schedule employees. Their solution includes an ACD integration, real-time agent adherence and intra-day management.  
NICE serves over 25,000 organizations in 150 countries with solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. NICE’s offerings for the enterprise and security sectors serve three main needs: improving business performance, decreasing financial risk, and enhancing safety and security.  
Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. 
Pipkins is a leading supplier of workforce management software for commercial call centers, providing sophisticated forecasting and scheduling technology. Their premiere product, Vantage Point ™, is the world's first workforce management system designed to provide answers to the most complex call center scheduling and forecasting problems. 
Presidio represents the leading technology innovators in the telecommunications space and works closely with customers throughout implementation and post-implementation, offering management expertise and support. Their comprehensive portfolio consists of unified communications, wireless, security, optical, telepresence, storage, managed and hosted services as well as supporting network, systems and Microsoft infrastructure solutions.  
Proxy Networks is a leading provider of remote desktop software and screen recording software for help desk technicians, network administrators and IT managers. Their flagship product, Proxy Pro, is used by thousands of customers to provide remote PC access to millions of desktops, servers and mobile devices around the globe. 
Qlikview is a powerful, easy-to-use business intelligence solution that enables customers to make better and faster business decisions. The software platform combines enterprise-class analytics and search functionality with the simplicity and ease-of-use found in office productivity software tools for a broad set of business users. 
Salesforce.com offers the world’s leading cloud-based CRM solution for sales, service, marketing, and call center operations. Integrations into the inContact platform enable customers to completely automate both inbound customer contacts as well as outbound dialing campaigns. 
Simplify excels in providing savings, transparency, options and accountability to the companies most riddled by complexity; large, multi-location corporations and large contact centers. Simplify is driven to make their client's impossibly complex business reality become more simple, cost effective and manageable by providing the tools and services that they dream of, but could never justify building. At the core of this unique offering are five pillars that drive their performance: People; process; philosophy; platform; and purpose. 
Sytel supplies contact center software and complete solutions in over 45 countries, connecting and managing calls and media sessions. Their secure, resilient IP telephony and media infrastructure software enables excellence in telemarketing, customer service, market research, collections and more. 
Verint is arguably the market leader in enterprise workforce optimization tools. With a particular focus in the contact center space, Verint provides organizations with software and services that can help improve everything about how they deliver customer service. Their workforce management tool in particular enables contact centers of all sizes to increase the effectiveness of staff scheduling.