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Business Partner Directory

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Agent Alliance is an established organization of premier marketing and sales companies within the telecommunications industry. It is comprised of a number of successful master agencies, direct sales teams and individual agents with expertise in various telecommunications products and services. 
ARG provides clients with a highly experienced resource for evaluation, purchase, implementation, and ongoing support for voice and data services. ARG focuses exclusively on telecom carrier services and other communications technologies. Their consultants and engineers are widely versed in voice and data technologies offered by a variety of carriers 
Astadia is the global leader in technology-enabled business consulting focused on cloud computing. Astadia’s proven methodologies document effective solutions to improve customer relations and provide tangible business results. Astadia is the largest system integrator for Salesforce.com and partnered with inContact to deliver integrated solutions. 
Carrier Sales simplifies the telecom decision process by helping customers determine what options work best for their business and then guide them through implementing the solutions. Relationships with tier-1 providers, CLECs and resellers allow them to offer the best mix of product, price and service. 
Customer Dynamics, a Microsoft Gold Certified partner and ISV, combines with inContact to design, implement and configure telephony integration for the contact center space. Customer Dynamics facilitates the customer’s business needs rapidly and without capital expense. 
EPIC Connections provides no-cost advisory services that help companies with their customer contact initiatives. Their consultative process assesses a client’s goals and objectives and aligns them with best-in-class outsourcing services from a network of more than 175 providers. EPIC remains engaged for the duration of the program to ensure its success. 
Global Systems Telecom (GST) provides customers with multi-vendor solutions to meet dynamic business requirements through more than 30 direct carrier relationships. They package solutions to meet customers’ sales and retention efforts in the world of voice, data, Internet, VoIP and managed services. 
GoExcellent, operating in six countries in Northern Europe, is a contact center company which delivers advanced, integrated services that create customer loyalty and improve sales. They employ more than 3,000 agents. 
Gryphon Networks is the worldwide leader in contact governance solutions, turning consumer contact preferences, compliance policies and corporate governance into safe and profitable consumer contacts. Their solutions enable clients to safely acquire customers amid complex contact and privacy regulations. 
KellyConnect® is an innovative, comprehensive approach to contact center workforce solutions. They provide full service staffing and management solutions for a variety of contact center environments including customer service, sales, market research, collections and help desks. 
Liquid Networx is a telecommunications lifecycle management organization with a vertical focus on IT compliance consulting and solutions. Liquid Networx serves corporate customers throughout the United States and abroad. They manage solutions including audit, design, consulting, compliance, help desk, implementation, training, monitoring, disaster recovery and spend optimization. 
Listen up Español (LUE) is the leading Spanish language call center for the U.S. Hispanic market. Headquartered in the U.S. Their Mexican-based call center employs more than 800 native Spanish-speaking agents. LUE offers direct response, non-profit and corporate clients a broad range of call center services from inbound sales, customer service, and lead generation to Spanish advertising production services. 
Live Agent provides a secure, proven and scalable virtual contact center, on-demand, to help their customers break free from the constraints of traditional contact center models. They have combined the latest platform technology and applications with a flexible network of highly qualified agents. 
MicroCorp simplifies the purchase and management of telecom services for business customers nationwide and around the world. They have partnered with more than 35 quality telecommunication providers to deliver the right solutions for their customers. MicroCorp is a Graduate Member of the Advanced Technology Development Center at Georgia Tech and serves on advisory boards of several telecommunications carriers. 
Presidio represents the leading technology innovators in the telecommunications space and works closely with customers throughout implementation and post-implementation, offering management expertise and support. Their comprehensive portfolio consists of unified communications, wireless, security, optical, telepresence, storage, managed and hosted services as well as supporting network, systems and Microsoft infrastructure solutions.  
Salesforce.com offers the world’s leading cloud-based CRM solution for sales, service, marketing, and call center operations. Integrations into the inContact platform enable customers to completely automate both inbound customer contacts as well as outbound dialing campaigns. 
With a presence in more than 100 countries, Siemens Enterprise Communications is one of the global leaders in unified communications solutions. They provide comprehensive communication and collaboration solutions for organizations of all sizes. 
Simplify excels in providing savings, transparency, options and accountability to the companies most riddled by complexity; large, multi-location corporations and large contact centers. Simplify is driven to make their client's impossibly complex business reality become more simple, cost effective and manageable by providing the tools and services that they dream of, but could never justify building. At the core of this unique offering are five pillars that drive their performance: People; process; philosophy; platform; and purpose. 
Sitel provides contact center outsourcing services for businesses around the globe through more than 50,000 contact center agents. Their services include both inbound and outbound calls in 10 vertical market segments. 
Teledevelopment Services is in the business of outsourcing in the contact center space. They focus on turning their customers’ traditional contact centers from a cost center to a complete, multi-media contact center that may actually become a profit center for the business. Their areas of specialty include: consulting, training, outsourcing and management recruiting. 
Vector BPO is a contact center operation with facilities in the United States and the Philippines. Its full service contact center is staffed by educated, well-trained agents who have an affinity to American culture. Through state-of-the-art technology from inContact, they are able to scale to their clients’ needs. 
VGE is a multi-vendor sales and marketing company that specializes in the telecommunications arena. They offer one of the most comprehensive arrays of products and services available in the market through any agency channel in existence today. They provide the back office agent support, account base maintenance and reporting, and sales support for their partnered telecom agents.