Press Releases

inContact Press Releases

 
 

Media Contacts

Cheryl Andrus
inContact
(801) 320-3646
cheryl.andrus@incontact.com

Gavin Gustafson
inContact
(801) 320-3323
gavin.gustafson@incontact.com

What Our Customers Say 

“Our business has grown dramatically since we switched to inContact.” 
Jill Blankenship, President,
Frontline Call Center

"We chose inContact because they provide an all-in-one solution."
David May,
Schumacher Group

Who We Are At-a-Glance

Our flexible cloud-based software helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition, and brand loyalty.

  • Recognized leader and cloud pioneer
  • Industry’s best-published service level agreement of 99.99%
  • 2000+ call center deployments
  • Used by 114,000+ agents globally
  • Over one billion calls handled per year
  • Over 100 integrations to top CRMs
  • More industry experience than any other contact center cloud vendor

What Analysts Say

"inContact is doing for the contact center what Salesforce.com did for the CRM" Piper Jaffray

“Frost & Sullivan’s independent research clearly shows that inContact has assembled and refined a versatile and expanding all-in-one cloud global contact center platform backed by a communications backbone.”
Frost & Sullivan North American Cloud Contact Center Solutions, Best Practices, 2012

Locations

  • Salt Lake City
  • Columbus
  • London
  • Philippines

Resources

Company Overview
Learn how to operate more efficiently, delight customers, and discover new pathways to profit

inContact Enables its Customers to Provide the Highest Level of Consumer Data Protection Through PCI Level 1 Certification View
September 01, 2015
SALT LAKE CITY – September 1, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces its cloud platform is now certified as compliant with Payment Card Industry (PCI) Data Security Standards (DSS) Level 1.
Fast-Growing Business Process Outsourcer Selects inContact’s Complete Cloud Contact Center Solution View
August 31, 2015
SALT LAKE CITY – August 31, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center workforce optimization tools, today announces a fast-moving Business Process Outsourcing (BPO) firm, with more than 250 call center agents supporting multiple industries has selected inContact’s complete cloud platform. 
Financial Services Provider Chooses inContact for Multichannel Contact Center Solution View
August 18, 2015
SALT LAKE CITY – August 18, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced a major provider of consumer financial services will transition 145 agents from their legacy premise call center system to the cloud with the inContact Contact Center
inContact Identified as Market Leader in Ovum Decision Matrix Report for Multichannel Contact Center Solutions View
August 13, 2015
SALT LAKE CITY – August 13, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that Ovum, a leading research firm, has recognized inContact as a Market Leader in the multichannel cloud contact center industry.
County Contact Center to Support More than One Million Residents with inContact Cloud Customer Service Solutions View
August 12, 2015

SALT LAKE CITY – August 12, 2015 – inContact (NASDAQ: SAAS), County government planning ahead with inContact’s scalable cloud platform to meet the demands of fast-growing population.

inContact Appoints New SVP and Chief Strategy Officer View
August 10, 2015
SALT LAKE CITY – August 10, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the appointment of Rajeev Shrivastava as senior vice president and chief strategy officer.
inContact Reports Second Quarter 2015 Financial Results View
August 06, 2015
  • Record software segment revenues of $34.1 million in Q2, up 41% year-over-year
  • Consolidated revenue of $53.1 million, up 29% year-over-year
  • Closed 127 contracts in Q2, up 27% year-over-year, SaaS bookings a record for June quarter
  • Raised 2015 revenue guidance
inContact Sets Second Quarter 2015 Conference Call View
July 16, 2015

SALT LAKE CITY – July 16, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the company will hold a conference call on Thursday, August 6, 2015 at 4:30 p.m. Eastern Time to discuss results for the second quarter 2015. 

International Business Process Outsourcer Expands Existing inContact Solution with Workforce Management in the Cloud View
June 23, 2015

SALT LAKE CITY – June 23, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces their largest BPO customer is adding inContact Workforce Management (WFM) powered by Verint®  that further unifies operations in the cloud.

Major Metropolitan City Selects inContact Cloud Solution to Support More than Three Million Residents View
June 09, 2015

SALT LAKE CITY – June 9, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a major city municipality is rolling out the inContact solution to a new division with over 500 agents.

Global Leader of Cloud Business Software Selects inContact’s Cloud Contact Center Platform View
May 27, 2015

SALT LAKE CITY – May 27, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a new global customer is leaving behind old premise-based software for the inContact cloud contact center platform. 

inContact Announces First 2015 Release of Award-Winning Cloud Contact Center Software View
May 19, 2015

SALT LAKE CITY – May 19, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces the market availability of a major new release of its award-winning cloud contact center platform.

inContact Reports First Quarter 2015 Financial Results View
May 07, 2015
  • Software segment revenues of $32.5 million in Q1, up 62% year-over-year
  • Consolidated revenue of $51.3 million, up 39% year-over-year
  • Q1 SaaS bookings at record levels, up 27% year-over-year
inContact CEO Paul Jarman and CFO Greg Ayers to Present at Upcoming Investor Conferences View
April 30, 2015

SALT LAKE CITY – April 30, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces inContact CEO Paul Jarman  and CFO Greg Ayers will present at the following investor conferences:

RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution View
April 27, 2015

Belmont, CA, April 27, 2015 – RingCentral, Inc. (NYSE: RNG), a leading provider of cloud business communications solutions, today announces the launch of the new RingCentral Contact Center. The new RingCentral Contact Center is powered by inContact (NSDQ: SAAS), the leading provider of cloud contact center software. This new integrated offering gives businesses the most innovative contact center service combined with the award-winning RingCentral Office solution.

inContact Sets First Quarter 2015 Conference Call View
April 23, 2015
SALT LAKE CITY – April 23, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces the company will hold a conference call on Thursday, May 7, 2015 at 4:30 p.m. Eastern Time to discuss results for the first quarter 2015. Financial results will be issued in a press release after the close of the market…
Global Health Services Company Leaves Behind Outdated Premise Contact Center System for Unified Cloud Solution from inContact View
April 20, 2015

SALT LAKE CITY – April 20, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces an international health services company selected inContact to support its 200-agent workforce for both inbound and outbound customer service across multiple contact center locations.

Expanding National Healthcare Provider Moves to inContact’s Award-Winning Cloud Contact Center Solution View
April 13, 2015

SALT LAKE CITY – April 13, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center workforce optimization tools, today announces that a national healthcare benefits provider is moving 100 contact center agents from their premise-based system to the cloud. The flexibility of the cloud will deliver capacity to grow and the ability to scale up and down to meet the seasonal needs of the business.

Fast-Growing Business Process Outsourcer Selects inContact to Transform Operations and Support Expansion in Retail Industry View
April 09, 2015

SALT LAKE CITY – April 9, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces their selection by a rapidly expanding Business Process Outsourcing (BPO) firm for more than 175 agents supporting multiple retail clients. This growing BPO is transitioning from a premise solution to the cloud and needs an enterprise-grade cloud solution in order to customize their services and scale up or down seasonally based on the needs of different clients.

inContact Completes Offering of $115 Million of 2.50% Convertible Senior Notes due 2022 View
March 30, 2015

SALT LAKE CITY – March 30, 2015 – inContact (NASDAQ: SAAS) today announced the completion of its offering of $115 million aggregate principal amount of 2.50% Convertible Senior Notes due 2022 (the “Notes”). This includes the purchase of $15 million aggregate principal amount of Notes by the initial purchasers pursuant to the exercise of their option to purchase additional Notes. The Notes were offered and sold in a private placement to qualified institutional buyers pursuant to an exemption from the registration requirements of the Securities Act of 1933, as amended (the “Securities Act”).

inContact Prices Offering of $100 Million of Convertible Senior Notes due 2022 View
March 24, 2015

SALT LAKE CITY – March 24, 2015 – inContact (NASDAQ: SAAS) today announced the pricing of its offering of $100 million aggregate principal amount of Convertible Senior Notes due 2022 (the “Notes”) in a private placement to qualified institutional buyers pursuant to an exemption from the registration requirements of the Securities Act of 1933, as amended (the “Securities Act”). inContact granted the initial purchasers of the Notes an option to purchase up to an additional $15 million aggregate principal amount of Notes on the same terms and conditions. The sale of the notes is scheduled to close on March 30, 2015, subject to satisfaction of customary closing conditions.

inContact Announces Proposed Offering of $100 Million of Convertible Senior Notes due 2022 View
March 23, 2015

SALT LAKE CITY – March 23, 2015 – inContact (NASDAQ: SAAS) today announced its intention to offer, subject to market conditions and other factors, $100 million aggregate principal amount of Convertible Senior Notes due 2022 (the “Notes”) in a private offering to qualified institutional buyers pursuant to an exemption from the registration requirements of the Securities Act of 1933, as amended (the “Securities Act”). inContact expects to grant the initial purchaser of the Notes an option to purchase up to an additional $15 million aggregate principal amount of Notes on the same terms and conditions.

Self-Service Isn’t Enough for Demanding Shoppers - Contact Center Agents are Critical Lynchpin in the Customer Journey View
March 23, 2015

SALT LAKE CITY – March 23, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces the findings of their January 2015 customer experience survey that examined consumer perceptions of service while making online or phone purchases over $25 in the previous 6 months. When feeling dissatisfied with an order, the majority (81% of U.S. adults) prefer assistance from a live representative via phone or online chat rather than using email or online self-service.

Travel and Hospitality Leader Selects inContact to Unify Customer Service Operations Across Multiple US Contact Centers View
March 19, 2015

SALT LAKE CITY – March 19, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a leading travel and hospitality provider has selected their cloud platform to unify customer service operations across more than five contact centers. With more than 350 agents providing booking services and other key vacation information, inContact will help the company have a more comprehensive and strategic view of their operations. 

Retail Marketing Firm Selects inContact Solutions to Enhance National Contact Center Operations View
March 16, 2015

SALT LAKE CITY – March 16, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a nationwide consulting and marketing firm will replace its premise-based system with the company's award-winning cloud contact center solution. Facing significant upgrade costs and service interruptions due to an aging system, the marketing leader is moving 200 agents to the inContact cloud contact center platform to ensure a more consistent and high quality experience for their customers.

inContact CFO Greg Ayers to Attend the Northland Capital Markets 2015 Growth Conference View
March 12, 2015

SALT LAKE CITY – March 12, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces inContact CFO Greg Ayers will attend the Northland Capital Markets 2015 Growth Conference on Wednesday, March 18th at the Omni Berkshire Place Hotel in New York City, NY. 

inContact CEO Paul Jarman and CFO Greg Ayers to Present at Upcoming Investor Conferences View
February 24, 2015

SALT LAKE CITY – February 24, 2015 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces inContact CEO Paul Jarman and CFO Greg Ayers will present at the following investor conferences:

inContact Reports Fourth Quarter and Full Year 2014 Financial Results View
February 19, 2015
Software segment revenues of $30.3 million in Q4, up 56% year-over-year Full year 2014 software revenues grow 46% and top $100 million for the first time Consolidated revenue of $49.4 million, up 41% year-over-year Q4 SaaS bookings at record levels, up 44% year-over-year SALT LAKE CITY – February 19, 2015 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center…
inContact Cloud Solutions Chosen by Leader in Vacation Travel for Multi-Channel, Multi-Location Customer Service Operation View
February 17, 2015

SALT LAKE CITY – February 17, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces an industry-leading travel company will move 650 agents in ten centers across the U.S. and internationally to the inContact cloud. This new customer was looking for a single cloud system to connect multiple business units with a flexible but unified system to accommodate growing operations. The inContact platform will connect all operations for greater efficiency, and will handle all customer service channels including inbound and outbound voice traffic, chat functionality and email.

inContact and Black Box Partner to Improve Enterprise Customer Service Operations by Migrating to the Cloud View
February 12, 2015

SALT LAKE CITY – February 12, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and Black Box Network Services (NASDAQ: BBOX), a leading technology solutions provider, today announced a joint agreement to meet growing demand among enterprises looking for a smooth migration path to the cloud to accelerate innovation and to improve customer satisfaction. 

inContact Welcomes Trent Savage as New Chief Human Resource Officer View
February 05, 2015

SALT LAKE CITY – February 5, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces Trent Savage joins the company as the new Chief Human Resource Officer.  With a workforce that has doubled in the past few years to nearly 1,000 employees across offices in Salt Lake City, Columbus, Ohio, Bolivia and the Philippines, recruiting, talent management and employee engagement has become a key differentiator for inContact and Trent brings more than 13 years of human resources experience to this new executive leadership role.

inContact Sets Fourth Quarter and Full Year 2014 Conference Call View
February 02, 2015

SALT LAKE CITY - February 2, 2015 - inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Thursday, February 19, 2015 at 4:30 p.m. Eastern Time to discuss results for the fourth quarter and full year 2014. Financial results will be issued in a press release after the close of the market the same day. 

Global Staffing Leader Selects inContact’s Award-Winning Cloud Platform View
February 02, 2015

SALT LAKE CITY – February 2, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces the addition of a staffing solutions provider to their growing list of clients. In need of a flexible platform for an expanding division, this industry-leading firm, chose inContact’s cloud solution for their new 350-agent contact center.

Direct Interactions Selects inContact to Enable Distributed Workforce to Connect with Customers View
January 29, 2015

SALT LAKE CITY – January 29, 2015  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces Direct Interactions will move its unique workforce and contact center model to the inContact cloud. A leader in the outsourced contact center market, the Seattle-based company needed a scalable and reliable solution for their work-from-home staff. Direct Interactions found an ideal partner for its 150 domestic agents with the customizable and scalable cloud solution from inContact.

inContact CEO Paul Jarman and CFO Greg Ayers to Present at the 17th Annual Needham Growth Conference View
January 08, 2015

SALT LAKE CITY – January 8, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 17th Annual Needham Growth Conference at 10:00 AM ET on Wednesday, January 14 at the New York Palace Hotel in New York, NY.

Top Global Business Process Outsourcer to Move 2,000 Contact Center Agents to the inContact Cloud Platform View
January 07, 2015

SALT LAKE CITY – January 6, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces another milestone in the adoption of cloud services by world-class enterprise companies with the latest move to the cloud by one of the largest global Business Process Outsourcers (BPO). This award-winning leader in the BPO marketplace is leaving aging premise software in favor of inContact’s solution by shifting more than 2,000 agents, spread across several countries, to the cloud.

Fast-Growing inContact, Inc. Announces Plans for First Building of 350,000 Square Foot Campus in Heart of New Sandy, Utah Development View
December 17, 2014

SALT LAKE CITY – December 17, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces plans for a campus with more than 350,000 square feet of office space in Sandy, Utah. Raddon Development and Workers Compensation Fund will begin development of the campus in early 2015 with an expected completion of the first building by March, 2016. inContact’s explosive growth during the past 2 years, which has seen the company double in size to almost 1,000 employees, along with the expectation of similar expansion in the near future, is the primary driving force behind inContact Center.

Rapidly Expanding Human Resources Consulting Firm Selects inContact’s Complete Cloud Contact Center and Network Connectivity Solution View
December 04, 2014
SALT LAKE CITY – December 4, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a major force in the human resources consulting industry has chosen to migrate its contact center operations from a premise-based system to a cloud solution from inContact. With current…
inContact Reports Record Third Quarter 2014 Financial Results View
November 10, 2014
Total software segment revenues of $26.3 million, up 53% year-over-year Consolidated revenue of $44.2 million, up 37% year-over-year SaaS bookings at record levels, up 41% over 3rd quarter of prior year SALT LAKE CITY – November 10, 2014 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center optimization tools, today reported record…
Fortune 500 Manufacturing Leader Continues Roll-out with inContact to Additional Business Unit View
November 03, 2014
SALT LAKE CITY – November 3, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a very large existing enterprise customer continues to expand the cloud platform across multiple business units. The Fortune 500 residential and commercial technologies leader will connect an additional 800…
inContact Celebrates Customers with 2014 Mojo Awards View
October 27, 2014
SALT LAKE CITY – October 27, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today recognizes eight customers as recipients of the inContact Mojo Awards.   “inContact customers represent a full range of industries from consumer brands, business services, banking and finance, utilities and the…
inContact Sets Third Quarter 2014 Conference Call View
October 23, 2014
SALT LAKE CITY, October 23, 2014 — inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Monday, November 10, 2014 at 4:30 p.m. Eastern Time to discuss results for the third quarter 2014. Financial results will be issued in a press release after the close of the market the same day.  …
inContact Named to Software Magazine’s 32nd Annual Software 500 View
October 20, 2014
SALT LAKE CITY – October 20, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces its inclusion in Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 32nd year. inContact was ranked #307, climbing over 60 places to its highest…
Financial Institution Selects inContact Cloud Solutions to Enhance Outbound Revenue Generation and Inbound Customer Service Functions View
October 13, 2014
SALT LAKE CITY – October 13, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces their selection by a leading financial institution to implement a comprehensive cloud contact center solution. Hindered by an unreliable and inflexible premise system, inContact’s new customer sought a scalable…
Global Safety Industry Leader Selects inContact Cloud Contact Center Solutions to Transform Customer Service Operations View
October 06, 2014
SALT LAKE CITY – October 6, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a global leader in safety products and services is leaving its legacy premise system in favor of the inContact cloud contact center platform. With its older premise system, the company…
Utilities Company Improves Customer Service with Cloud Voice-of-the-Customer Solution from inContact View
September 23, 2014
SALT LAKE CITY – September 23, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a major utility company will implement the inContact ECHO cloud customer survey solution. In need of a survey tool that is flexible and able to provide near real-time results, this utility company looks to reduce…
Leading Financial Services Company Modernizes Service Infrastructure in the Cloud with inContact View
September 17, 2014
SALT LAKE CITY – September  17, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a top financial services firm is leaving its premise-based contact center system for the inContact cloud platform. Moving more than 200 agents across two contact centers to the cloud is a significant…
inContact Continues Workforce Optimization (WFO) Market Momentum with New Cloud SMB Solution View
September 15, 2014
SALT LAKE CITY – September 15, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center workforce optimization tools, today announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution that is purpose-built for small to mid-sized businesses (SMB). The all-in-one, 100% cloud WFO solution is tightly…
Leading Provider of Residential and Commercial Services Takes Contact Center Operations from Premise to Cloud with inContact View
September 11, 2014
SALT LAKE CITY – September 11, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a top service provider has chosen inContact’s cloud solutions to consolidate the service it delivers through its branch locations and contact centers. This move from a legacy premise-based system involves…
inContact Unveils Theme for Ninth Annual User Conference: Innovation Unleashed View
September 09, 2014
SALT LAKE CITY – September 9, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the theme for its upcoming users’ conference: ICUC 2014 Innovation Unleashed, to be held September 23-25, 2014 at Renaissance Orlando at SeaWorld®. The company anticipates record attendance of customers,…
Large State Government Agency Avoids Hardware Upgrade Cycle by Selecting inContact Cloud Contact Center Solutions View
September 04, 2014
SALT LAKE CITY – September 4, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a major state agency is replacing an older premise system by expanding inContact’s cloud solutions to a new division. Seeking to escape the typical cycle of costly upgrades of obsolete hardware in the future,…
Consumer Protection Services Company selects inContact Cloud Solution for New Service Operation View
August 25, 2014
SALT LAKE CITY – August 25, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a consumer protection service company is expanding its call center operations to a new location and is simultaneously implementing inContact’s award-winning cloud software. This new client sought a robust…
Financial Services Company Leaves Premise Software Behind and Moves Contact Center Operations to the inContact Cloud View
August 18, 2014
SALT LAKE CITY – August 18, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a notable financial services provider is replacing its aging premise system in favor of the flexibility provided by the inContact cloud solution. The new customer will connect two…
inContact Reports Record Second Quarter 2014 Financial Results View
August 06, 2014
inContact Reports Record Second Quarter 2014 Financial Results             Record core contact software segment revenues up 31% year-over-year Total software segment revenues of $24.2 million, up 50% year-over-year Consolidated revenue of $41.1 million, up 32% year-over-year Bookings at record levels, up 32% over 2nd quarter of prior year SALT LAKE CITY –…
Leading E-Commerce Firm Shifts Contact Center Operations to inContact’s Multi-Channel Cloud Platform View
July 22, 2014
SALT LAKE CITY – July 22, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a new enterprise customer is moving more than 900 agents to the company's cloud software platform. Frustrated by the high costs and inflexible nature of its existing premise system, this forward-thinking organization…
inContact Sets Second Quarter 2014 Conference Call View
July 21, 2014
SALT LAKE CITY - July 21, 2014 - inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Wednesday, August 6, 2014 at 4:30 p.m. Eastern Time to discuss results for the second quarter 2014. Financial results will be issued in a press release after the close of the market the same day. inContact…
Innovative Managed Care Provider Transitions from Premise Software to inContact Cloud Contact Center Solution View
July 14, 2014
SALT LAKE CITY – July 14, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a new healthcare customer is moving contact center operations to the cloud from an older premise-based system. Already handling over 5,000 service interactions per day, the healthcare provider is expanding to deliver…
Fortune 500 Manufacturing Leader Adds inContact Cloud Workforce Optimization Solution Including Speech Analytics View
June 26, 2014
SALT LAKE CITY – June 26, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a current Fortune 500 customer will expand their existing inContact cloud solution by adding inContact’s Analytics-Driven Quality (ADQ ) and Workforce Optimization (WFO).   Previously the company used…
Fortune 500 Financial Services Company Adds inContact Cloud Quality Management View
June 16, 2014
SALT LAKE CITY – June 9, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a Fortune 500 financial services company is migrating its Quality Management (QM) to the cloud as part of the effort to unify and streamline customer service operations across multiple divisions…
Leader in Healthcare Education Services Selects Award-Winning inContact Outbound Cloud Contact Center Solution View
June 03, 2014
Salt Lake City – June 3, 2014 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a leader in professional education and training is moving to the cloud and implementing inContact’s award winning Personal Connection™ Outbound Solution in order to improve customer service efficiency.…
inContact CEO Paul Jarman and CFO Greg Ayers to Present at Upcoming Investor Conferences View
May 22, 2014
SALT LAKE CITY, May 23, 2014 — inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that inContact CEO Paul Jarman and CFO Greg Ayers will present at the following investor conferences: 11th Annual Craig-Hallum Institutional Investor Conference – Wednesday, May 28,…
inContact Acquires Workforce Optimization Provider Uptivity View
May 06, 2014
SALT LAKE CITY, May 6, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the acquisition of workforce optimization (WFO) provider, CallCopy, Inc., which offers its products and services under the name “Uptivity.” Based in Columbus, Ohio, Uptivity…
inContact Reports First Quarter 2014 Financial Results View
May 06, 2014
Record software segment revenues of $20.0 million, up 24% year-over-year Consolidated revenue of $37.1 million, up 17% year-over-year Adjusted Q1 EBITDA of $3.0 million highest in 4 years SALT LAKE CITY – May 6, 2014 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center optimization tools, today reported financial results for the…
inContact Sets First Quarter 2014 Conference Call View
April 28, 2014
SALT LAKE CITY April 28, 2014 - inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, will hold a conference call on Tuesday, May 6, 2014 at 4:30 p.m. Eastern Time to discuss results for the first quarter 2014. Financial results will be issued in a press release after the close of the…
inContact Adds New Customers in Healthcare and Medical Industry View
April 28, 2014
SALT LAKE CITY, April 28, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that twelve new healthcare and related medical industry organizations have selected inContact during the first quarter. inContact is gaining traction with its triple-threat combination…
inContact Announces First 2014 Release of Award-Winning Cloud Contact Center Software View
April 16, 2014
SALT LAKE CITY, April 16, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools,  today announced the first of two major platform enhancements in 2014. The latest enhancements to inContact’s all-in-one cloud suite are designed to help companies combine customer insight and technology…
Global Professional Association Selects inContact to Support Multichannel Contact Center Operations View
April 16, 2014
SALT LAKE CITY, April 15, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that one of the world’s largest organizations of business professionals has selected inContact to unify contact center operations across three contact center locations and at-home…
Financial Services Company Chooses inContact Cloud Contact Center Software and Award-Winning Personal Connection Outbound Solution View
March 25, 2014
SALT LAKE CITY, March 25, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced  that a financial services company is replacing its premise software with  the inContact cloud solution to support growth and efficiency goals in the U.S. and internationally.…
Insurance Provider Chooses inContact Cloud Contact Center Software and Award-Winning Personal Connection Outbound Solution View
March 17, 2014
SALT LAKE CITY, March 17, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a large insurance provider has selected inContact to replace legacy software with a cloud solution that will support high quality customer experiences, boost contact center workforce…
Growing Consumer Products Company Selects inContact to Drive Service Excellence View
March 11, 2014
SALT LAKE CITY, March 11, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a growing consumer products company has selected inContact to help increase agent productivity and improve customer service delivery across two contact center locations with more than…
inContact CEO Paul Jarman to Present at Upcoming Investor Conferences View
March 10, 2014
SALT LAKE CITY, March 10, 2014 -– inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that inContact CEO Paul Jarman  will present at the following investor conferences: Piper Jaffray Technology, Media and Telecommunications Conference – Tuesday, March 11, 2014  Where:…
CRM Magazine Recognizes inContact as a 2014 CRM Rising Star Award Winner, 2014 CRM Service Leader Award Finalist View
March 06, 2014
SALT LAKE CITY, March 6, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that CRM Magazine has named inContact a winner of the 2014 CRM Rising Star Awards, and has recognized the company as a finalist in the 2014 CRM Customer Service Leader Awards for contact…
Major State Government Agency Selects inContact to Replace Premise System with Cloud Contact Center Software View
March 04, 2014
SALT LAKE CITY, March 4, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the addition of a new state government customer who was seeking to improve citizen satisfaction and reliability for over 100 agents in its service operations. inContact will provide…
inContact Reports Fourth Quarter And Full Year 2013 Financial Results View
February 13, 2014
  • Fourth Quarter Software Segment Revenues of $19.4 million and $68.9 million for full year 2013, up 26% for the year
  • 85 contracts signed representing 40% year over year bookings growth
  • Expanding distribution channel with 45 active partners contributing 53% of Q4 bookings
inContact Personal Connection Outbound Solution Wins TMC’s CUSTOMER Magazine 2014 Product of the Year Award View
January 29, 2014
SALT LAKE CITY, January 29, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that global media company TMC has named inContact’s Personal Connection Outbound Solution as a 2014 CUSTOMER Magazine Product of the Year Award winner. inContact’s…
World Class Entertainment Company Selects inContact’s Complete Cloud Solution to Optimize Contact Center Operations View
January 27, 2014
SALT LAKE CITY, January 27, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading entertainment company has selected inContact to replace a premise system with a full multichannel contact center supporting over 250 agents. To handle peak season call…
Daniel Lloyd Joins inContact as Corporate General Counsel View
January 23, 2014
UPDATED: SALT LAKE CITY January 23, 2014 -- inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, today announced today announced Daniel Lloyd has joined the company as a new officer in the role of Corporate General Counsel. With more than 15 years of corporate legal experience, Lloyd comes…
inContact Announces Appointment of New Chief Technology Officer View
January 13, 2014
SALT LAKE CITY January 13, 2014 -- inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, today announced the appointment of Julian Critchfield as Executive Vice President and Chief Technology Officer. Reporting directly to inContact CEO Paul Jarman, Critchfield will be responsible for the…
inContact Sets Fourth Quarter and Year-End 2013 Conference Call View
January 13, 2014
SALT LAKE CITY January 13, 2014 -- inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, will hold a conference call on Thursday, February 13, 2014 at 4:30 p.m. Eastern Time to discuss results for the fourth quarter and year-end 2013.  Financial results will be issued in a press release…
Health Management Solutions Company Selects inContact to Unify Multi-Location Contact Center Operations View
January 09, 2014
SALT LAKE CITY, January 9, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading health management solutions company has selected inContact to unify contact center operations across ten locations and 200 contact center agents. The company supports a broad spectrum of healthcare providers,…
inContact CEO Paul Jarman to Present at the 16th Annual Needham Growth Conference View
January 06, 2014

SALT LAKE CITY, January 6, 2014 — inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 16th Annual Needham Growth Conference at 5:30 p.m. ET on Tuesday, January 14th, 2014 at The New York Palace Hotel in New York.

Large State Government Agency Selects inContact to Move Contact Center Operations to the Cloud View
December 18, 2013
SALT LAKE CITY – December 18 , 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a major state agency has selected inContact to improve the quality and efficiency of its customer service delivery. The state division is moving from an aging premise solution to the cloud in order to unify…
Financial Services Provider Chooses inContact to Enhance Business to Business (B2B) Customer Service View
December 13, 2013
SALT LAKE CITY – December 13 , 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a financial services company has selected inContact to improve the quality and efficiency of its customer service delivery. The services firm supports brokers, advisors, and money managers, with different…
Direct Marketing Leader Selects inContact to Improve Sales and Customer Experience Capabilities View
December 09, 2013
SALT LAKE CITY – December 9, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading provider of campaign management and direct response marketing services has selected inContact to support both inbound and outbound sales as well as customer service operations.…
inContact Adds Speech Analytics to Cloud Contact Center Solution with Analytics-Driven Quality (ADQ) Powered by Verint View
December 03, 2013
SALT LAKE CITY – December 3, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the addition of proven speech analytics capabilities from Verint® Systems (NASDAQ: VRNT) to the company’s award-winning platform. Analytics-Driven Quality (ADQ) will…
Fast Growing Facilities Management Company Selects inContact to Move Contact Center Operations to the Cloud View
November 22, 2013
SALT LAKE CITY – November 22, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced a leading real estate and facilities management (REFM) company is switching from a premise-based system to the inContact cloud platform. The current premise-based call center system…
inContact Announces Partnership With Gryphon Networks To Provide Holistic Compliance Solution for Contact Centers View
November 07, 2013
SALT LAKE CITY, November 7, 2013 -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced it has partnered with Gryphon Networks, the leader in on-demand marketing compliance and sales intelligence solutions. inContact’s cloud contact center solution is now tightly…
inContact Reports Third Quarter 2013 Financial Results View
November 04, 2013
Software Segment Revenues of $17.1 million, up 23% year over year Bookings at record levels, up 35% over 3rd quarter of prior year 71 contracts signed, 4 new Fortune 500 customers join the expanding base  SALT LAKE CITY – November 4, 2013 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software, today reported financial results…
ACA Marketplace Enrollment Solutions Selects inContact to Streamline Access to Healthcare for Millions of U.S. Citizens View
November 01, 2013
SALT LAKE CITY – November 1, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that ACA Marketplace Enrollment Solutions has chosen inContact to help deliver critical health information to millions of U.S. consumers accessing medical insurance…
inContact Sets Third Quarter 2013 Conference Call View
October 15, 2013
SALT LAKE CITY (October 15, 2013) -- inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, will hold a conference call on Monday, November 4, at 4:30 p.m. Eastern Time to discuss results for third quarter 2013. Financial results will be issued in a press release after the close of the market the same day. inContact CEO…
New inView Operations Management Solution for Contact Centers View
October 09, 2013
LAS VEGAS, October 9, 2013 -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced a new stand-alone operations dashboard, inContact inView powered by ClearView. Debuting at the inContact annual user conference, ICUC 2013, inView combines real-time performance data from disparate systems with business improvement…
inContact Recognized as Market Leader in Ovum’s Multichannel Cloud Contact Center Report View
October 01, 2013
SALT LAKE CITY – October  1, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that Ovum has recognized the company as an industry leader in the multichannel cloud contact center market. inContact earned a place in the report’s shortlist category, which features leading…
inContact Announces Second Major Release of Award-Winning Cloud Contact Center Software in 2013 View
September 16, 2013
SALT LAKE CITY, September 16, 2013 -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the second major release  of its award-winning cloud contact center platform in 2013 . The new cloud software release is designed to enhance personalized service experiences, delivering more…
Fortune 500 Life and Health Insurance Company Selects inContact to Empower Sales Division View
September 12, 2013
SALT LAKE CITY, September 12, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that in the second quarter, a Fortune 500 life and health insurance company has selected inContact to support their sales division and ensure  consistent customer engagement.As one of the nation’s leading diversified…
US Consumers Want Today's Companies to be Proactive in Customer Service View
September 09, 2013
SALT LAKE CITY, September 9, 2013 -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the findings of their July 2013 customer service survey, that examined the preferences of consumers when it comes to incoming calls and other proactive communications from companies. The study, conducted online by Harris Interactive,…
Leading Beverage Company Selects inContact to Support Seamless User and Agent Experience View
September 06, 2013
SALT LAKE CITY – September 6, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading bottled water company has selected inContact in Q2 to implement a disaster recovery solution that will support a seamless experience for both customers and agents.Recognized as one of the largest bottled…
inContact’s Biggest Event of the Year Draws Cloud Contact Center Industry Thought Leaders View
September 04, 2013
SALT LAKE CITY, September 4, 2013 -- inContact (SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that several industry thought leaders are confirmed for its upcoming users’ conference (ICUC 2013), which will be held October 8-10, 2013 at Westin Lake Las Vegas Resort.Sheila McGee-Smith, President & Principal…
inContact Reports Second Quarter 2013 Financial Results View
August 08, 2013
Company Achieves Record Bookings, Year-Over-Year Software Revenue Growth of 26% and Consolidated Revenue Growth of 19%  SALT LAKE CITY – August 8, 2013 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today reported financial results for the second quarter ended June 30,…
inContact CEO Paul Jarman and CFO Greg Ayers to Present at the Oppenheimer 16th Annual Technology, Internet & Communications Conference View
August 05, 2013
SALT LAKE CITY, August 5, 2013 — inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that inContact CEO Paul Jarman and CFO Greg Ayers will present at the Oppenheimer 16th Annual Technology, Internet & Communications Conference at 11:05 a.m. ET on Tuesday, August 13th, 2013 at the Four Seasons Hotel…
inContact Webinar Series Looks at Customer Service - Reinvented View
July 22, 2013
SALT LAKE CITY, July 22, 2013 -- inContact (SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced a three-part webinar series featuring leading industry analysts that will explore customer service – reinvented.The forthcoming webinar series features analysts from leading research firms Forrester…
Global Outsourcer Selects inContact to Unify Customer Support Operations View
July 16, 2013
SALT LAKE CITY, July 16, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading business process outsourcer (BPO) selected inContact to integrate a growing network of agents providing customer support services for the telecommunications industry, including mobile device manufacturers, wireless…
inContact Sets Second Quarter 2013 Conference Call View
July 10, 2013
SALT LAKE CITY, July 10, 2013 -- inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, will hold a conference call on Thursday, August 8, at 4:30 p.m. Eastern Time to discuss results for second quarter 2013. Financial results will be issued in a press release after the close of the market the same day.inContact CEO Paul Jarman…
Leading Appliance Manufacturer Selects inContact To Support International Logistics Center View
July 03, 2013
SALT LAKE CITY, July 2, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading manufacturer in the home appliance industry will deploy the inContact cloud portfolio to serve the logistics and distribution needs of business customers along its global supply chain.As a leader in major household…
Major Regional Energy Provider Selects inContact To Replace Premise System with Cloud Contact Center Software View
June 18, 2013
SALT LAKE CITY, June 18, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a major regional utility will move from its premise system to the inContact cloud portfolio for inbound and outbound contact support in a multichannel environment. inContact’s award-winning cloud software combined with…
United Way Worldwide and inContact to Deploy Virtual Call Center To Assist Oklahoma Fund Raising Effort View
May 29, 2013
SALT LAKE CITY, May 29, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software, today announced that United Way Worldwide has tapped inContact to deploy a virtual call center to handle supplemental call volumes following a live television concert Wednesday. Starting Thursday, United Way Worldwide will leverage the inContact cloud platform to connect agents across the…
Fortune 500 Pharmaceutical Company Expands Use of inContact Cloud Contact Center Software Across Multiple Divisions View
May 29, 2013
SALT LAKE CITY, May 29, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a current Fortune 500 customer is adding another division to be supported by inContact. During the selection process, inContact provided an ROI model and level of functionality that would not be possible with the premise-based…
Leading Transportation Manufacturer Selects inContact to Support Named Customer Accounts through Virtual Contact Center View
May 21, 2013
SALT LAKE CITY, May 21, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading Original Equipment Manufacturer (OEM) in the transportation industry will deploy the inContact cloud portfolio.As a leader in high performance equipment, the company has a worldwide parts distribution network second…
New Prescription Fulfillment Service Selects inContact To Rapidly Build Contact Center Operations View
May 16, 2013
SALT LAKE CITY, May 16, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software announced today that a fast-growing prescription fulfillment service selected inContact to support more than 300 contact center agents to fulfill inbound customer orders.Having evaluated both a premise and cloud solution, the company concluded that inContact’s cloud platform provided the…
inContact Management to Participate at the Following Investor Conferences View
May 14, 2013
SALT LAKE CITY, May 14, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that inContact management will present at the following investor conferences:Raymond James Internet/Software Crossover ConferenceWhen: Wednesday, May 29, 2013 at 1:35pm PTWhere: Ritz-Carlton, Half Moon Bay, CAPresenter: Greg Ayers,…
inContact CEO Paul Jarman to Present at the JMP Securities 12th Annual Research Conference View
May 06, 2013
SALT LAKE CITY, May 6, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that inContact CEO Paul Jarman will present at the JMP Securities 12th Annual Research Conference at 10:30 a.m. PT on Monday, May 13th, 2013 at the Ritz-Carlton, San Francisco.Additional Information•    Follow @inContact…
inContact Reports First Quarter 2013 Financial Results View
May 02, 2013
Company Achieves Year-Over-Year Software Revenue Growth of 31%, Consolidated Revenue Growth of 24% and Record Bookings SALT LAKE CITY – May 2, 2013 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today reported financial results for the first quarter ended March 31, 2013. “Q1 was the strongest…
Leading Regional Bank Chooses inContact to Unify Multi-site Contact Center Operations View
April 30, 2013
SALT LAKE CITY, April 30, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading regional bank has selected the inContact cloud portfolio to enhance service delivery across multiple contacts centers and more than 1000 agents. Prior to selecting inContact, the bank had a disparate environment…
Global Outsourcer Selects inContact to Support Financial, Insurance and Healthcare Industries View
April 25, 2013
SALT LAKE CITY, April 25, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading business process outsourcer (BPO) selected inContact to connect a large network of certified professionals providing customer support services for a wide variety of  industries including healthcare, insurance,…
inContact Sets First Quarter 2013 Conference Call View
April 22, 2013
SALT LAKE CITY, April 22, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, will hold a conference call on Thursday, May 2, at 4:30 p.m. Eastern Time to discuss results for first quarter 2013. Financial results will be issued in a press release after the close of the market the same day.inContact CEO Paul Jarman…
Leading Vacation Company Selects inContact to Optimize Multi-channel Contact Center Operations View
April 16, 2013
SALT LAKE CITY, April 16, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading vacation timeshare company selected inContact to support more than 300 contact center agents for its growing network of top North American resort destinations.The company was seeking a unified cloud platform to…
inContact Signs Seven New Financial Services Customers in the First Quarter View
April 09, 2013
SALT LAKE CITY, April 9, 2013 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that the company added seven new customers in the financial services market during the first quarter of the year. These companies are looking to cloud solutions to manage cost-effective growth and enhance customer satisfaction…
inContact Expands Cloud Platform With Powerful New Mobile Capabilities View
April 01, 2013
SALT LAKE CITY, April 1, 2013 -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced it has expanded its multi-channel platform with powerful, new device-agnostic mobile solutions. These new capabilities are a direct result of inContact’s recent acquisition of the assets and employees of Silicon Valley-based…
US Consumers Ditch Brand Loyalty for Personalized Service View
March 20, 2013
SALT LAKE CITY, March 11, 2013 -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the findings of their February 2013 survey, that examined the current state of customer service and the changing preferences of consumers.The study, conducted online by Harris Interactive among 2,191 U.S. adults aged 18 years…
Travel Services Leader Selects inContact to Connect Global Contact Centers View
March 11, 2013
SALT LAKE CITY, March 11, 2013 -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a premier travel services company has selected inContact as its enterprise-wide solution that virtualizes four global contact centers with 200 agents in the U.S., Europe and Asia Pacific. The company wanted…
inContact Announces Major New Release of Award-Winning Cloud Contact Center Software View
February 26, 2013
SALT LAKE CITY, February 26, 2013 -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of a major new release of its award-winning cloud contact center platform. The new cloud software release is designed to harmonize contact center operations by creating a single integrated flow of multi-channel…
inContact Reports Fourth Quarter and Full Year 2012 Financial Results View
February 14, 2013
SALT LAKE CITY – February 14, 2013 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today reported financial results for the fourth quarter and year ended December 31, 2012. Said Paul Jarman, inContact CEO, “It was another record quarter for inContact and we closed 51 new customers and 11 expansions…
inContact Receives TMC’s CUSTOMER Magazine’s 2012 Product of the Year Award View
February 04, 2013
SALT LAKE CITY, February 5, 2013 -- inContact, the leading provider of cloud contact center software and agent optimization tools, announced today that TMC has named the inContact Intelligent Call Suppression application as a recipient of a 2012 Product of the Year Award from Customer Magazine.inContact Intelligent Call Suppression intercepts dial requests and verifies if they exist in a tailored suppression…
United Way Worldwide Selects inContact to Support MyFreeTaxes.com Service View
February 01, 2013
SALT LAKE CITY, February 4, 2013 – Many Americans have already received their W-2 Forms, so they know it’s that time of year again – tax season! To help more Americans file their  taxes this year, United Way Worldwide chose inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, to power its customer support centers for …
inContact Adds New Healthcare and Business Process Outsourcing Customers View
January 29, 2013
SALT LAKE CITY, Jan. 30, 2013 – inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced that the company has driven additional growth across a variety of industries that are looking to cloud solutions to solve customer service challenges not effectively addressed by legacy premise technology.Business process outsourcers…
inContact Sets Fourth Quarter and Year-End 2012 Conference Call View
January 10, 2013
SALT LAKE CITY (January 10, 2013) -- inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, will hold a conference call on Thursday, February 14, at 4:30 p.m. Eastern Time to discuss results for fourth quarter and year-end 2012. Financial results will be issued in a press release after the close of the market the same…
inContact CEO Paul Jarman and CFO Greg Ayers to Present at the 15th Annual Needham Growth Conference View
January 07, 2013
SALT LAKE CITY, January 07, 2013 — inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 15th Annual Needham Growth Conference at 4:10 p.m. ET on Wednesday, January 16, 2013 at The Palace Hotel, New York.An audio webcast of the presentation…
Superior Contact Selects inContact Cloud Portfolio View
November 13, 2012
SALT LAKE CITY, November 13, 2012 – inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced that Superior Contact, a division of TelNet Worldwide, will deploy the inContact cloud portfolio.Superior Contact, based in Marquette, Michigan provides comprehensive, customized contact management programs, including 24/7 live…
inContact Reports Third Quarter 2012 Financial Results View
November 01, 2012
SALT LAKE CITY – November 1, 2012 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today reported financial results for the third quarter ended September 30, 2012.  Said Paul Jarman, inContact CEO, “It was a strong quarter for inContact across all of our financial metrics.  We are benefiting…
inContact Sets Third Quarter 2012 Conference Call View
October 24, 2012
SALT LAKE CITY (October 24, 2012) -- inContact (NASDAQ: SaaS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Thursday, November 1, at 4:30 p.m. Eastern Time to discuss results for the third quarter 2012. Financial results will be issued in a press release after the close of the market the same day.inContact CEO Paul…
Seventh Annual inContact User Conference (ICUC) Attracts Record Number of Attendees View
October 18, 2012
SALT LAKE CITY, October 18, 2012 – The seventh annual inContact User Conference (ICUC) concluded last week after four days of  learning, networking and training designed to improve the overall contact center experience. The event, which posted a more than 40 percent increase in attendance by customers, industry experts and partners compared to last year, established that cloud computing-based…
inContact Named 2012 North American Cloud Contact Center Solutions Company of the Year by Frost & Sullivan View
October 04, 2012
SALT LAKE CITY, October 4, 2012 -- inContact, the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced it has received the prestigious Frost & Sullivan North American Cloud Contact Center Solutions Company of the Year Award for 2012.“The cloud contact center industry is flourishing, and as the market matures, so do the inContact…
inContact Named to Software Magazine's 30th Annual Software 500 View
September 25, 2012
 SALT LAKE CITY, September 25, 2012 – inContact, a leading provider of cloud contact center software and contact center agent optimization tools, today announced its debut in Software Magazine’s Software 500 competitive ranking of the world’s largest software and service providers, now in its 30th year. Ranked 368, inContact had a more than 18 percent increase in software revenue between…
inContact Closes $40.0 Million Underwritten Public Offering of Common Stock View
September 18, 2012
SALT LAKE CITY, Sept. 18, 2012 --inContact, Inc. (NASDAQ: SAAS), today announced that it closed an underwritten public offering of 8,000,000 shares of common stock at a price of $5.00 per share on September 18, 2012. The closing included all 1,000,000 shares subject to the underwriter's overallotment option. inContact plans to use the approximately $37.4 million in net proceeds for general corporate…
inContact Announces Pricing of $35.0 Million Public Offering of Common Stock View
September 13, 2012
SALT LAKE CITY, Sept. 13, 2012--inContact, Inc. (NASDAQ: SAAS), today announced the pricing of its previously announced underwritten public offering of 7,000,000 shares of its common stock at a price to the public of $5.00 per share. The offering is expected to close on September 18, 2012, subject to customary closing conditions. We also granted the underwriter a 30-day option to purchase…
inContact Announces Proposed Public Offering of Common Stock View
September 12, 2012
SALT LAKE CITY, Sept. 12, 2012 -- inContact, Inc. (NASDAQ: SAAS), today announced that it intends to offer to sell, subject to market and other conditions, shares of its common stock in an underwritten public offering. In connection with the offering, inContact expects to grant the underwriter a 30-day option to purchase additional shares of common stock to cover overallotments, if any. All of the…
inContact Expands Cloud Software Platform to Deliver Enhanced Customer Interaction Capabilities View
September 07, 2012
SALT LAKE CITY, September 6, 2012--inContact (NASDAQ: SAAS), a leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of its second major solution enhancement for the year. In response to growing demand for innovative cloud solutions from leading contact center operators around the globe, inContact has strategically…
inContact Receives 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine View
August 28, 2012
SALT LAKE CITY, August 29, 2012 -- inContact, the leading provider of cloud contact center software and agent optimization tools, announced today that TMC has named the inContact CRM Plug-in Agent as a recipient of a 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the premier publication in CRM, contact center and teleservices industries since 1982.inContact's CRM…
inContact Reports Second Quarter 2012 Financial Results View
August 09, 2012
SALT LAKE CITY – August 9, 2012 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today reported financial results for the second quarter ended June 30, 2012.  Said Paul Jarman, inContact CEO, “I’m pleased to announce another record quarter for inContact, providing us with strong progress…
Leading Medical Technology Company Selects inContact to Transform Service Experience View
July 31, 2012
SALT LAKE CITY, July 31, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that a leading medical technology company selected the inContact contact routing solution to transform its customer-facing operations.The company has used a combination of on-premise and cloud contact center technology for a…
Industry Veteran Bill Robinson Joins inContact to Lead Global Sales of Market-Leading Cloud Contact Center Software Offering View
July 17, 2012
SALT LAKE CITY, July 17, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software, today announced the expansion of its executive management team with the appointment of Bill Robinson as Executive Vice President of Worldwide Sales. Robinson will be responsible for growing the company's global cloud footprint through direct sales as well as indirect channels, including…
New Contact Center Industry Research Shows Focus on Customer Loyalty and Revenue; Organizations Need More Customer Data and Insight View
July 17, 2012
SALT LAKE CITY, July 17, 2012--A recent study, conducted by ICMI and sponsored by inContact (NASDAQ: SAAS) surveyed more than 500 contact center professionals and revealed new insights into short- and long-term goals and investment trends, including increasing complexity, agent management attrition and a growing need for customer data. The survey addressed contact center professionals working…
inContact Sets Second Quarter 2012 Conference Call View
July 12, 2012
SALT LAKE CITY, July 12, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Thursday, August 9, at 4:30 p.m. Eastern Time to discuss results for second quarter 2012. Financial results will be issued in a press release after the close of the market the same day.inContact CEO Paul…
inContact Webinar Series Provides Access to the Experts and a Closer Look at the Cloud Contact Center Industry View
June 21, 2012
SALT LAKE CITY, June 21, 2012--inContact, the leading provider of cloud contact center software and agent optimization tools, today announced three-part webinar series featuring leading industry analysts that will educate the market, answer common questions, and dispel myths about the cloud contact center industry.The forthcoming webinar series features analysts from leading research firms Forrester,…
SpareFoot Enhances Customer Service Capabilities with inContact View
June 14, 2012
SALT LAKE CITY, June 14, 2012 --inContact, the leading provider of cloud contact center software and agent optimization tools, today announced that SpareFoot, a self-storage comparison website, has recognized the benefits that the flexible and integrated cloud contact center environment has delivered to its customers. The contact routing solution from inContact, integrated with Salesforce.com,…
inContact Expands Cloud Footprint in Three Existing Accounts View
June 07, 2012
SALT LAKE CITY, June 7, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced the recent expansion of its cloud solutions across three key existing accounts. Together these three customers will be expanding, over the next couple of quarters, to include more than 900 additional seats of the inContact cloud…
inContact Named a 2012 CRM Excellence Award Winner by Customer Interaction Solutions Magazine View
May 24, 2012
SALT LAKE CITY, May 24, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced today that TMC, an integrated media company, has named the inContact CRM Plug-in Agent as a recipient of a Customer Interaction Solutions 2012 CRM Excellence Award. Customer Interaction Solutions has been…
inContact Management to Participate in May Investor Conferences View
May 17, 2012
SALT LAKE CITY, May 17, 2012-- inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that inContact management will present at the following investor conferences:B. Riley & Co. 13th Annual Investor ConferenceWhen: Wednesday, May 23, 2012 at 2:30pm PT Where: Loews…
Global Metal Products Manufacturer Selects inContact View
May 15, 2012
SALT LAKE CITY, May 15, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that an international metal products manufacturer is shifting its global contact center functions to inContact. The company will move its U.S. and international contact center operations to the inContact cloud platform.The company…
inContact Announces the Departure of Frank Maylett, Executive Vice President of Sales View
May 14, 2012
SALT LAKE CITY, May 14, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that Frank Maylett, Executive VP of Sales, notified the Company of his plans to accept a position with another software company that is not competitive to inContact. Mr. Maylett joined inContact in 2008 and has been…
UMB Bank Partners with inContact to Deliver Enhanced Customer Experience and Cost-Saving Benefits View
May 10, 2012
SALT LAKE CITY, May 10, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent performance optimization tools, today announced it will partner with UMB Bank, n.a., a subsidiary of UMB Financial Corporation (NASDAQ: UMBF), to provide UMB customers with leading customer experience through the inContact contact routing and customer…
inContact Reports First Quarter 2012 Financial Results View
May 03, 2012
SALT LAKE CITY – May 3, 2012 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today reported financial results for the first quarter ended March 31, 2012.  “Our Software segment revenues were a record $12.3 million, up 32% over the same period a year ago and represent the sixth consecutive quarter…
inContact CEO Paul Jarman and CFO Greg Ayers to Present at the JMP Securities Annual Research Conference View
May 01, 2012
SALT LAKE CITY, May 1, 2012 — inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that inContact CEO Paul Jarman and CFO Greg Ayers will present at the JMP Securities Annual Research Conference at 3:30 p.m. PT on Monday, May 14, 2012 at The Ritz-Carlton, San Francisco, CA.An audio webcast of the presentation…
Leading Online Retailer Selects inContact View
April 25, 2012
SALT LAKE CITY, April 25, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that a leading online retailer selected inContact to power its customer support contact center. The company staffs approximately 200 agents and triples this count from October through January to support end-of-year holiday sales.The…
inContact Sets First Quarter 2012 Conference Call View
April 10, 2012
SALT LAKE CITY, April 10, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Thursday, May 3, at 4:30 p.m. Eastern Time to discuss results for first quarter 2012. Financial results will be issued in a press release after the close of the market the same day.inContact CEO Paul…
inContact Extends Award-Winning Cloud Platform View
April 03, 2012
SALT LAKE CITY, April 3, 2012 --inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the first of three major solution enhancements for the year. The inContact platform has been expanded to meet growing demand for innovative cloud solutions from leading contact center operators…
inContact Receives Customer Interaction Solutions® Magazine's 2011 Product of the Year Award View
March 22, 2012
SALT LAKE CITY, March 22, 2012 --inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced today that TMC, a global, integrated media company, has named the inContact Plugin Agent as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine…
inContact CFO Greg Ayers to Present at the Barrington Research Technology Conference View
March 08, 2012
SALT LAKE CITY, March 8, 2012 --  inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that inContact CFO Greg Ayers will present at the Barrington Research Technology Conference at 1:15 p.m. on Thursday, March 15, 2012 at The Four Seasons Chicago,…
Leading Multi-National Software Company Selects inContact to Unify Service Processes View
March 07, 2012
SALT LAKE CITY, March 7, 2012 --inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that a leading multi-national software company selected the inContact contact routing and workforce management solutions to unify its global customer service operations. The company has plans to ramp its usage of the inContact…
inContact CEO Paul Jarman and CFO Greg Ayers to Present at the 24th Annual Roth Conference View
March 05, 2012
SALT LAKE CITY, March 5, 2012 -- inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 24th Annual Roth Conference at 4:00 p.m. PT on Tuesday, March 13, 2012 at The Ritz-Carlton, Laguna…
inContact Reports Fourth Quarter and Full Year 2011 Financial Results View
February 29, 2012
SALT LAKE CITY – February 29, 2012 – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today reported financial results for the fourth quarter and year ended December 31, 2011.  Said Paul Jarman, inContact CEO, “I’m pleased to report that in the fourth quarter, we achieved record software…
Leading Nutritional Supplement Manufacturer Selects inContact to Power International Growth View
February 16, 2012
SALT LAKE CITY, February 16, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that a leading distributor of nutritional supplements and skincare products selected the inContact contact routing and workforce management (WFM) solutions to help drive the company's international growth.The company…
inContact Sets Fourth Quarter and Year-End 2011 Conference Call View
February 14, 2012
SALT LAKE CITY, February 14, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Wednesday, February 29, at 4:30 p.m. Eastern Time to discuss results for fourth quarter and year-end 2011. Financial results will be issued in a press release after the close of the market the…
Leading Performance Apparel Manufacturer Selects inContact to Power Corporate Growth View
February 09, 2012
SALT LAKE CITY, February 9, 2012--inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that one of the nation's leading performance apparel manufacturers has selected the inContact cloud contact routing, customer survey, screen recording and quality management (QM) solutions.The apparel manufacturer has been…
inContact Selected to Power 211 LA County Community Resource Center View
January 24, 2012
SALT LAKE CITY (January 24, 2012) – When any of the 10 million residents of Los Angeles County need health and human service assistance, they can call a centralized number for help: 2-1-1. The operators of the system, 211 LA County, selected inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, to power its 24/7/365 contact center.…
2-1-1 San Diego Supports 24/7 Community Needs with Service Powered by inContact View
January 24, 2012
SALT LAKE CITY (January 24, 2011) – 2-1-1 San Diego is an easy-to-remember, 3-digit dialing code for San Diego County residents searching for critical community, health and disaster services. Using the inContact cloud-based call routing solution for its contact center, the organization connects people to over 6,000 community programs, ranging from food and healthcare assistance to financial and employment…
inContact Named Hosted Contact Center Market Share Leader by DMG Consulting View
January 17, 2012
SALT LAKE CITY — January 17, 2012 — A recent report from industry analyst firm DMG Consulting LLC shows that the pace of adoption of hosted contact center solutions continued to accelerate in 2011 and named inContact, Inc. the market share leader, based on agent seats, in this rapidly growing space. inContact (NASDAQ: SAAS) is the world’s leading provider of cloud contact center software.DMG…
inContact Reports Strong Preliminary Fourth Quarter 2011 Financial Results View
January 11, 2012
SALT LAKE CITY--Jan. 11, 2012-- inContact, Inc. (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today reported preliminary financial results for the fourth quarter ended December 31, 2011. Based on currently available information, the Company expects to report fourth quarter revenue in excess of $23.5 million versus $20.3 million…
Advantix Solutions Group Selects inContact to Enhance Customer Service Delivery View
January 10, 2012
SALT LAKE CITY--Jan. 10, 2012-- Leadership at Advantix Solutions Group, a global leader in fixed and mobile telecom lifecycle management services, have signed an agreement to purchase services from inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center agent optimization tools. Advantix has selected the inContact contact routing platform to support its strategic…
inContact CEO Paul Jarman and CFO Greg Ayers To Present At The 14th Annual Needham Growth Conference View
January 05, 2012
SALT LAKE CITY—January 5, 2012—inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 14th Annual Needham Growth Conference at 2:50 pm ET on Wednesday, January 11, 2012 at The New York Palace Hotel in New York.An audio webcast of…
Leading Marketing and Lead Generation Company Selects inContact View
December 21, 2011
SALT LAKE CITY--Dec. 21, 2011-- inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that a leading marketing and lead generation firm selected the inContact cloud-based interactive voice response (IVR) solution to enhance its marketing response messages. The marketing company helps its clients efficiently place…
Leading Insurance Company Selects inContact to Power Mexico-Based Contact Center View
December 14, 2011
SALT LAKE CITY--Dec. 14, 2011-- inContact (NASDAQ:SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that its contact routing solutions and network connectivity offering have been selected to power a Mexico-based contact center for a leading dental benefits provider. The insurance benefits provider had an initiative to gain efficiencies…
inContact Announces Availability of European Cloud Network View
December 07, 2011
SALT LAKE CITY (December 7, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced the availability of the company’s multi-million dollar build-out of its full European cloud network. The European cloud network features redundant data centers in Munich and Frankfurt, Germany, a replica of…
ECSI Selects inContact to Power Customer Service and Client Support Contact Centers View
November 30, 2011
SALT LAKE CITY--Nov. 30, 2011-- inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that ECSI, the leading provider and partner for the education industry, selected the inContact call routing solution to power its customer service and client support contact centers.ECSI provides higher education and post-graduate…
Verizon Teams with inContact to Deliver New Cloud-Based Customer Care Solutions To Serve Business Customers More Effectively View
November 16, 2011
NEW YORK – To help multinational businesses and government agencies communicate more effectively with their customers and  provide better service,  Verizon has teamed with inContact, the leading provider of cloud contact center solutions, to offer an advanced suite of cloud-based Virtual Contact Center services.The innovative offering, available in January of 2012, will enable customers…
inContact Reports Third Quarter 2011 Financial Results View
November 03, 2011
SALT LAKE CITY (November 3, 2011) – inContact, Inc. (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today reported financial results for the third quarter ended September 30, 2011. Said Paul Jarman, inContact CEO, “I’m pleased to report that in the third quarter, we achieved both record consolidated and software…
Global 500 Company Selects inContact to Centralize International Service View
November 02, 2011
SALT LAKE CITY (Nov 02, 2011) --inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that a Global 500 company selected the inContact call routing solution to create a brand-conscious, unified service process for its agents across three global contact centers. The Global 500 company has built a significant…
inContact Announces Filing of Registration Statements View
October 27, 2011
SALT LAKE CITY (October 27, 2011) -- inContact, Inc. (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced the filing of registration statements for approximately 7.2 million shares of common stock held by Enterprise Network Holdings, Inc. ("ENH") and a $40 million shelf offering. ENH is an affiliate of Siemens Enterprise…
inContact to Deliver Verint Workforce Optimization Solution in the Cloud View
October 26, 2011
SALT LAKE CITY (October 26, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center workforce optimization tools, today announced the extension of its partnership with Verint® Systems Inc. (NASDAQ: VRNT), a leading global provider of enterprise workforce optimization and security intelligence solutions, whose offerings are used by more than 10,000…
inContact Selected by Premier Retailer to Enable Transformative Business Strategy and Leading Customer Service View
October 24, 2011
SALT LAKE CITY, Oct 24, 2011 -- inContact (NASDAQ:SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that a premier retailer of clothing and home décor products has selected inContact to power its service and support center in order to free management to focus their time and efforts on the company's business strategy. The…
inContact Sets Third Quarter 2011 Conference Call View
October 13, 2011
SALT LAKE CITY (Oct 13, 2011) -- inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, will hold a conference call on Thursday, November 3, 2011, at 4:30 p.m. Eastern Time to discuss results for third quarter 2011. Financial results will be issued in a press release after the close of the market the same day.inContact CEO…
inContact Selected by Medical Staffing and Management Company to Enable Growth View
October 12, 2011
SALT LAKE CITY (Oct 12, 2011) -- inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced today that a medical staffing and management company selected the inContact contact routing, eLearning, Hiring and Quality Management solutions to power its more than 100-seat contact center. The medical staffing and management…
Leading Weight Loss Company Selects inContact to Power Growth Initiatives View
September 29, 2011
SALT LAKE CITY (Sep 29, 2011) -- inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that a leading weight loss company has selected the inContact cloud call routing solution to power the support functions in its nearly 150 seat call center. The weight loss company is dependent on its call center to support the…
Cloud Computing Transforming Contact Center Industry View
September 19, 2011
SALT LAKE CITY (Sep 19, 2011) -- The sixth annual inContact User Conference (ICUC) concluded after four days of learning, networking and training designed to improve the overall contact center experience. The event, which was attended by more than 300 customers, industry experts and partners, explored the powerful opportunities that cloud computing creates for contact centers, and inContact's…
inContact Continues to Expand Footprint in the Philippines View
September 13, 2011
SALT LAKE CITY (Sep 13, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today that it has expanded its customer base in the Philippines with the addition of two leading Philippines-based business process outsourcers (BPO). Together, the customers will scale to more than 600 agents using the inContact…
Multi-Billion Dollar Retailer Selects inContact Cloud Solution to Enhance Contact Center Operations View
September 01, 2011
SALT LAKE CITY (Sept. 1, 2011) -- inContact (NASDAQ:SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a multi-billion dollar retailer has selected the inContact cloud call routing solution to power its 100-agent inbound call center functions, including customer service, sales, and employee relations. As a leading provider and…
Intelisys Selects inContact as Preferred Contact Center Software Provider View
August 24, 2011
SALT LAKE CITY (Aug. 24, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that it is continuing to expand its sales channels with its selection by Intelisys as the company's preferred contact center software solution.Intelisys is the nation's leading Master Agency distributor of business telecommunications…
inContact User Conference (ICUC) Features Industry Leading Presenters View
August 18, 2011
SALT LAKE CITY (Aug. 18, 2011) --inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced that an impressive group of industry leading contact center executives will drive the agenda at the sixth annual inContact User Conference (ICUC) to be held in Salt Lake City September 12-15. Themed "The Power to Put Your Customers First,"…
inContact Continues to Expand Growing Base of Business Process Outsourcers View
August 11, 2011
SALT LAKE CITY (Aug 11, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced the continued growth of its business process outsourcer (BPO) client base with the addition of a growing BPO that caters specifically to food service companies. The new client will initially use 100 seats of inContact cloud call…
inContact Awarded INTERNET TELEPHONY's 2011 TMC Labs Innovation Award View
August 10, 2011
SALT LAKE CITY (Aug 10, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that TMC named the inContact Plug-in Agent as a 2011 TMC Labs Innovation Award winner presented by its publication, INTERNET TELEPHONY.The inContact Plug-in Agent enables intelligent call routing so that the call and caller information…
inContact Reports Second Quarter 2011 Financial Results View
August 04, 2011
SALT LAKE CITY – August 4, 2011 – inContact, Inc. (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today reported financial results for the second quarter ended June 30, 2011. Said Paul Jarman, inContact CEO, “I am pleased to report another strong quarter of progress and continued momentum for inContact.  We…
Sunny Gosain Joins inContact as EVP and Chief Product Officer View
August 04, 2011
SALT LAKE CITY (August 4, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that Sunny Gosain is joining the company as EVP& Chief Product Officer. In this new role, Gosain will manage and direct the company’s Research and Development and Product Management departments.Gosain joins inContact as…
Leading Hospitality Company Selects inContact to Enhance Customer Care Initiatives View
August 03, 2011
SALT LAKE CITY (Aug 03, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that one of the nation's leading hospitality companies has selected the inContact cloud contact routing Workforce Management (WFM) solutions. When a guest in one of the company's thousands of hotel rooms dials for valet, room service,…
inContact Sets Second Quarter 2011 Conference Call View
July 27, 2011
SALT LAKE CITY (July 27, 2011)  -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, will hold a conference call on Thursday, August 4, 2011, at 4:30 p.m.Eastern Time to discuss results for second quarter 2011. Financial results will be issued in a press release after the close of the market the same day.inContact CEO…
inContact Receives 2010 Communications Solutions Product of the Year Award View
July 26, 2011
SALT LAKE CITY (July 26, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that TMC, a global, integrated media company, has named the inContact cloud contact center platform as a recipient of a 2010 Communications Solutions Product of the Year Award."As a company, we always strive to provide the most…
inContact Extends Market Footprint With New Fortune 500 Customer View
July 21, 2011
SALT LAKE CITY (July 21, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a Fortune 500 communications company selected inContact to unify the sales and service process for customers that interact with more than 200 agents at 14 locations in Europe.The company has disparate hardware and software…
inContact Named Gold Medal Winner for Best Technology Innovation by ContactCenterWorld.com View
July 20, 2011
SALT LAKE CITY, Jul 20, 2011 – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that the inContact cloud platform was named the gold medal winner in the "Best Technology Innovation (Vendor Solution)" category at the 2011 ContactCenterWorld.com Contact Center Conference (Americas Region) Top Ranking Performers…
inContact Expands Footprint in the Growing Business Process Outsourcer Market View
July 14, 2011
SALT LAKE CITY (July 14, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that a large global business process outsourcer (BPO) has selected inContact to power a growing blended campaign for a large telecommunications provider. The customer is starting with 50 seats and expects it to grow to more…
Global Consultancy Selects inContact Cloud-Based Contact Center Solution View
June 28, 2011
SALT LAKE CITY, Jun 28, 2011 -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that a global consultancy has selected the inContact call routing, survey and quality management solutions to create a high-quality, unified service process for its more than 100 agents across three global contact centers. Before…
inContact Announces Siemens Enterprise Communications Worldwide Distribution Relationship and Equity Investment View
June 15, 2011
SALT LAKE CITY (June 15, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that it has entered into a worldwide distribution agreement with global unified communications leader, Siemens Enterprise Communications. In addition, an affiliate of Siemens Enterprise Communications has made a strategic investment…
Financial Services Company Selects inContact Cloud Solutions for Rapid Deployment of New Contact Center View
June 07, 2011
SALT LAKE CITY, Jun 07, 2011 -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced that the quick deployment capabilities of its cloud-based call center offerings provided a solution for a new customer, a financial services company, that had an urgent need to get up and running on a new solution. The financial services…
inContact to Participate in the Eighth Annual Craig-Hallum Institutional Investor Conference View
May 27, 2011
SALT LAKE CITY (May 27, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that the Company will be participating in the eighth annual Craig-Hallum Institutional Investor Conference on June 1, 2011. The conference is being held at the Radisson Plaza Hotel in Minneapolis.The conference is comprised of a…
inContact to Hold Sixth Annual User Conference (ICUC) September 12-15 View
May 24, 2011
SALT LAKE CITY (May 24, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced its sixth annual inContact User Conference (ICUC) to be held in Salt Lake City September 12-15. Themed “The Power to Put Your Customers First,” ICUC is four days of intensive best practices sharing and forward-thinking discussions…
inContact Selected to Enhance Contact Center Operations for 200-Seat Retailer View
May 17, 2011
SALT LAKE CITY (May 17, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced that a major U.S.-based specialty retailer has selected the inContact cloud-based call routing solution to power its two domestic contact centers with nearly 200 agents.  Like most retailers, the company has seasonal peaks…
inContact Partners with Leading Telecom Provider to Expand Presence in the Philippines View
May 12, 2011
SALT LAKE CITY (May 12, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today a strategic partnership with Bayan Telecommunications, one of the largest telecommunications providers in the Philippines. inContact is now the preferred cloud-based contact center software provider for Bayan Business, Bayan…
inContact Introduces Powerful New Reporting and Analytics Solution View
May 10, 2011
SALT LAKE CITY (May 10, 2011)  -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today the availability of inContact Reports 2.0, a powerful, integrated reporting and analytics platform.  inContact Reports 2.0 provides an intuitive dashboard view of contact center results that enables managers to quickly…
inContact Reports First Quarter 2011 Financial Results View
May 05, 2011
SALT LAKE CITY – May 5, 2011 – inContact, Inc. (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today reported financial results for the first quarter ended March 31, 2011. “In the first quarter, we achieved approximately $600,000 in sequential software revenue growth, largely as a result of our strategic investments…
inContact to Present at The Benchmark Company's Second Annual Investor Conference View
May 05, 2011
SALT LAKE CITY, May 05, 2011 -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that company CEO Paul Jarman and CFO Greg Ayers will be presenting at The Benchmark Company's Second Annual Investor Conference on May 12. The conference is being held at The Pfister Hotel in Milwaukee, Wis.The conference is comprised…
Fortune 500 Wireless Communications Company Selects inContact to Ensure Quality of Service for New Division View
May 04, 2011
SALT LAKE CITY, May 04, 2011 -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that a Fortune 500 global wireless company selected inContact to support the launch of a new consumer products division. In order to quickly implement a call center to support the new division's growth projections, the company…
Hosted Contact Centers Save More Than 40% Over 5 Years Versus Premises-Based Offerings View
May 03, 2011
SALT LAKE CITY, May 03, 2011 -- Contact centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43% over a five-year period by utilizing cloud-based offerings rather than installing equipment in their own facilities, according to a new Frost & Sullivan report titled Premise Vs. Hosted Contact Center: Total Cost of Ownership Analysis. The study was…
inContact Sets First Quarter 2011 Conference Call View
April 28, 2011
SALT LAKE CITY, Apr 28, 2011 - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, will hold a conference call on Thursday, May 5, 2011, at 4:30 p.m.Eastern Time to discuss results for first quarter 2011. Financial results will be issued in a press release after the close of the market the same day.inContact CEO Paul Jarman…
inContact Launches Powerful New Integration Capabilities for Cloud-Based Call Routing and CRM Systems View
April 26, 2011
SALT LAKE CITY (Apr 26, 2011) --inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today the release of its Plugin Agent, which enables a seamless but powerful integration between the company's cloud-based call routing software and leading CRM systems. The inContact Plugin Agent powerfully combines customer information…
inContact Expands Footprint in 2-1-1 Market View
April 19, 2011
SALT LAKE CITY (Apr 19, 2011)--Dialing 2-1-1 is a simple way for Americans in most cities to connect with health and human services providers in their communities, from government to nonprofit organizations. inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, is a proven technology provider for these organizations, and today announced…
Fortune 500 Company Selects inContact to Enhance Customer Service for Its European and Asian Customers View
April 14, 2011
SALT LAKE CITY (Apr 14, 2011) --inContact (NASDAQ:SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today that a Fortune 500 consumer packaged goods company has selected inContact to enhance the effectiveness of its European and Asia customer service operations. This leading packaged goods provider routes all service, sales and support…
U.S.-Based Outsourcer Selects the inContact Cloud-Based Contact Center Solution View
April 08, 2011
SALT LAKE CITY (April 8, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that an expanding U.S. based outsourcer has selected the inContact solution to better serve its growing energy industry clientele.   The outsourcing company was originally established to provide services for a single energy…
inContact Joins the Cloud Security Alliance View
March 16, 2011
SALT LAKE CITY (March 16, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, is pleased to announce its membership in the Cloud Security Alliance (CSA),a non-profit organization formed to promote the use of best practices for providing security assurance within Cloud Computing, and provide education on the uses of…
inContact Reports Fourth Quarter and Full Year 2010 Financial Results View
March 10, 2011
SALT LAKE CITY, Mar 10, 2011 -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today reported financial results for fourth quarter and year ended December 31, 2010. "In the fourth quarter, we achieved approximately $500,000 in sequential software revenue growth, largely as a result of our strategic investments in sales…
inContact Announces The Problem Solved Tour 2011 View
March 08, 2011
SALT LAKE CITY (March 8, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced "The Problem Solved Tour 2011" road show. This 14-city national road show, conducted in partnership with the Call Center Networking Group (CCNG), brings together innovative contact center operators and industry leaders to share…
inContact Announces Two New Fortune Global 500 Customers View
March 03, 2011
SALT LAKE CITY (March 3, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that two Fortune Global 500 companies have selected the company's cloud-based call routing solutions to power their call centers.  The first new customer is a global provider of imaging solutions that supports several…
Wellness Products Manufacturer Selects the inContact Call Center Platform View
March 01, 2011
SALT LAKE CITY (March 1, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a leading manufacturer of wellness products has selected the inContact platform to reduce costs and support its planned expansion beyond North America.The company has experienced rapid growth and recognized the limitations and…
inContact to Present at the ROTH Capital Partners 23rd Annual Growth Stock Conference View
February 23, 2011
SALT LAKE CITY (February 23, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today that company CEO Paul Jarman will be presenting at the ROTH 23rd Annual OC Growth Stock Conference on March 14 at 8:30 am Pacific Time. The conference is being held at the Ritz-Carlton in Dana Point, California.The ROTH…
Leading Coffee Company, Illy caffe, Selects the inContact Cloud-Based Solution View
February 17, 2011
SALT LAKE CITY (February 17, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today that illy caffè, a leading global coffee company, has selected the inContact contact center platform to enhance the service experience for its growing base of North American customers.The illy contact centers currently…
inContact Sets Fourth Quarter and Year-End 2010 Conference Call View
February 15, 2011
SALT LAKE CITY (February 15, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, will hold a conference call on Thursday, March 10, 2011, at 4:30 p.m. Eastern Time to discuss results for the fourth quarter and year end 2010. Financial results will be issued in a press release after the close of the market…
Leading Marketing and Customer Acquisition Firm Selects inContact View
February 09, 2011
SALT LAKE CITY (February 9, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a leading marketing and customer acquisition firm selected the inContact cloud-based interactive voice response (IVR) solution to enhance self service in its contact center.The company assists its customers in finding,…
inContact Selected by Multi-Location Hospital and Health Center Group View
February 02, 2011
SALT LAKE CITY (February 2, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, announced a new customer win that expands its growing foothold in the healthcare market segment. A regional healthcare delivery network, consisting of hospitals and health centers, selected the inContact call routing and workforce optimization (WFO)…
inContact Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award View
January 31, 2011
SALT LAKE CITY (January 31, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand contact center software and contact center agent optimization tools, announced today that the inContact cloud-based contact center platform has received the 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM,…
Leading Direct Response Marketing Company Selects inContact View
January 27, 2011
SALT LAKE CITY (January 27, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand contact center software and contact center agent optimization tools, announced today that a leading direct response marketing company has selected the inContact platform to enhance profitability and improve the overall customer experience in its contact center.inContact offers an ideal solution for the $2 trillion…
inContact Expands Footprint in Growing Self-Storage Market View
January 18, 2011
SALT LAKE CITY (January 18, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, announced today the expansion of its footprint in the self-storage market segment with the addition of two new self-storage customers. The process for choosing a self-storage provider for most consumers is simple - they typically begin by calling…
inContact Announces Johnston Press as Major New Multi-Site Customer in Europe View
January 06, 2011
SALT LAKE CITY (January 6, 2011) – inContact (NASDAQ: SAAS), the market leader in hosted call center software and call center agent optimization tools, today announced Johnston Press, one of the top three largest local newspaper publishers in the UK, as a new customer in Europe. The company plans to move several hundred agents to the inContact platform.  inContact recently expanded operations…
inContact to Present at the 13th Annual Needham Growth Stock Conference View
January 05, 2011
SALT LAKE CITY (January 5, 2011) — inContact (NASDAQ: SAAS), a provider of hosted call center software and call center agent optimization tools, announced today that company CEO Paul Jarman will be presenting at the 13th Annual Needham Growth Stock Conference on January 12 at 4:10 pm EST. The conference is being held at The New York Palace Hotel in New York City.Needham and Company, LLC's 13th Annual…
inContact Announces the Launch of New Website View
January 04, 2011
SALT LAKE CITY (January 4, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, announced today the launch of its newly enhanced corporate website, www.inContact.com. The new site reflects the company’s leadership position in the cloud-based contact center market, greatly enhances information on the company’s award-winning portfolio…
Recent ICMI and inContact Survey Reveals Contact Centers Spending More on Self-Service Solutions, but Not Realizing Forecasted Results View
December 16, 2010
SALT LAKE CITY (Dec. 16, 2010) – A recent survey of over 400 contact center professionals illustrates that contact centers are accelerating spending on self-service solutions, primarily to reduce operating costs and increase customer satisfaction. However, the research findings indicate that, based on low success rates, the majority of those contact centers are still searching for optimal strategies…
inContact Announces Gold Sponsorship of Dreamforce 2010 View
November 30, 2010
SALT LAKE CITY (Nov. 30, 2010) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, today announced it will be a gold sponsor of salesforce.com’s Dreamforce 2010 conference (www.dreamforce.com). The conference will be held Dec. 6‐9, 2010 at the Moscone Center in San Francisco.inContact will also be exhibiting in Booth #800 in the Dreamforce…
inContact Gains Momentum in the Healthcare Industry View
November 23, 2010
SALT LAKE CITY (November 23, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the expansion of its footprint in the  healthcare market segment with three new customer wins.Healthcare call centers often literally have the lives and health of their customers on the line. That means they must effectively route…
inContact Reports Third Quarter 2010 Financial Results View
November 04, 2010
SALT LAKE CITY – November 4, 2010 – inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based call center software and agent optimization tools, today reported financial results for the third quarter ended September 30, 2010. “I am pleased to report that the third quarter represented our highest quarter of new customer contracts and expansions,” said Paul Jarman, inContact…
inContact Expands Cloud-Based Call Center Operations to Europe View
November 02, 2010
SALT LAKE CITY (November 2, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, today announced the expansion of its operations into Europe. inContact recently opened a London office that supports Western, Central and Eastern European operations, signed a new customer that will ramp to more than 1,300 agents, and deployed…
Sitel Reports Rapid Results with HomeShore eTraining Solutions View
October 27, 2010
Nashville, Tennessee - October 27, 2010 - Sitel, a leading global business process outsourcing (BPO) provider, today released the early results of its implementation of inContact Inc’s (NASDAQ: SAAS) eLearning and eCoaching Solutions with the company’s home-based agents.  In the first six months of launching inContact’s customized training and communications solutions, Sitel’s HomeShore…
inContact Cloud-Based Solutions Selected to Power Service Effectiveness for State Health Department View
October 26, 2010
SALT LAKE CITY (October 26, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, today announced that a state health department has selected the inContact call routing and interactive voice response solutions to create a state-wide customer service network.In 2009, this health department served nearly 340,000 people, approximately…
inContact Sets Third Quarter 2010 Conference Call View
October 21, 2010
SALT LAKE CITY – October 21, 2010 – inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and agent optimization tools, will hold a conference call on Thursday, November 4, 2010, at 4:30 p.m. Eastern Time to discuss results for the third quarter 2010. Financial results will be issued in a press release after the close of the market the same day.inContact CEO Paul Jarman…
Leading Advanced Positioning Technology Solutions Provider Selects inContact Cloud-Based Contact Center Solution View
October 14, 2010
SALT LAKE CITY (October 14, 2010) – inContact (NASDAQ: SAAS), the market leader in hosted contact center software and contact center agent optimization tools, announced today that a leading provider of advanced positioning technology solutions, such as GPS, optical and laser technologies, selected the inContact call routing solution to power their service and support call centers across 16 global…
inContact Expands Relationship with Fortune 500 Company: Leading Outsourcer Adds inContact Inbound and Outbound Call Routing Applications to Existing Cloud-Based Solution View
October 11, 2010
SALT LAKE CITY (October 11, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today that a leading Fortune 500 business process and information technology services provider expanded its use of the company’s portfolio by adding inContact’s call routing products to its agents’ existing tool sets. The company…
inContact Brings Leading Cloud-Based Call Center Software to the Growing Philippines Market: Company Expands International Reach With New Manila Office, Winning Five New Customer Contracts View
September 30, 2010
MANILA, Philippines (September 30, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today the expansion of its operations into the Philippines. inContact cloud-based solutions are perfectly suited to help meet the service and profitability goals of business process outsourcers (BPOs) worldwide, and particularly…
Cloud Computing Transforming Call Center Industry: Fifth Annual inContact User Conference Explores the Impact of Cloud Computing on the Customer Experience View
September 23, 2010
SALT LAKE CITY – September 23, 2010 – The fifth annual inContact User Conference (ICUC) concluded today after four days of learning, networking and training designed to improve the overall call center experience. The event, which had a 23% increase in attendance over last year, explored the ongoing innovations in cloud computing and the way that inContact (NASDAQ: SAAS) is leading the cloud-based…
inContact Expands Award-Winning Cloud-Based Call Center Portfolio View
September 20, 2010
SALT LAKE CITY – September 20, 2010 —inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, today announced  major enhancements to the award-winning inContact platform. The inContact cloud-based platform has been expanded to include a new predictive dialer, quality monitoring and screen recording solutions. These new solutions,…
Leading Business Process Outsourcing Consultant EPIC Connections Partners with inContact as its Preferred Cloud-Based Call Center Technology Provider View
September 16, 2010
SALT LAKE CITY – September 16, 2010 – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today that EPIC Connections, an experienced industry leader in business process outsourcing (BPO) consulting, has partnered with inContact to be the preferred hosted call center technology provider for its clients and outsourcers.…
Alameda Alliance for Health Implements inContact Cloud-Based Call Center Solutions to Enhance Service to Members and Physicians View
September 15, 2010
SALT LAKE CITY – September 15, 2010 —inContact (NASDAQ: SAAS), the market leader in hosted call center software and call center agent optimization tools, announced today that Calif.-based Alameda Alliance for Health (Alliance) has implemented the company’s hosted call routing, interactive voice response (IVR) and outbound dialing solutions. The inContact technology is expected to help the Alliance…
inContact Receives 2010 TMC Labs Innovation Award View
September 13, 2010
SALT LAKE CITY —September 13, 2010 — inContact (NASDAQ: SAAS) the market leader in hosted call center software and call center agent optimization tools, announced today that Technology Marketing Corporation (TMC), a global, integrated media company, has named the inContact platform as a 2010 TMC Labs Innovation Award winner presented by Customer Interaction Solutions magazine.inContact has a rich…
inContact Honored with a 2010 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine View
August 18, 2010
SALT LAKE CITY — August 18, 2010 — inContact (NASDAQ: SAAS), the market leader in hosted contact center software and contact center agent optimization tools, announced today that Technology Marketing Corporation (TMC) has named the inContact platform as a recipient of a 2010 IP Contact Center Technology Pioneer Award in its magazine, Customer Interaction Solutions.  Customer Interaction Solutions…
inContact Reports Second Quarter 2010 Financial Results View
August 05, 2010
SALT LAKE CITY – August 5, 2010 – inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based contact center software and agent optimization tools, today reported financial results for the second quarter ended June 30, 2010. SECOND QUARTER FINANCIAL RESULTS Revenue Software segment revenue totaled $8.3 million for the three months ended June 30, 2010, an increase of 19% from $7.0 million…
inContact Partners with Verint Systems to Provide Cloud-Based Workforce Management Solution View
August 02, 2010
SALT LAKE CITY –  August 02, 2010 — inContact® (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today that it is partnering with Verint® Systems Inc. (NASDAQ: VRNT), a leading provider of actionable intelligence solutions and services for enterprise workforce optimization and security intelligence. inContact will convert …
inContact Sets Second Quarter 2010 Conference Call View
July 26, 2010
SALT LAKE CITY – July 26, 2010 – inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and agent optimization tools, will hold a conference call on Thursday, August 5, 2010, at 4:30 p.m. Eastern Time to discuss results for the second quarter 2010. Financial results will be issued in a press release after the close of the market the same day.inContact CEO Paul Jarman…
Leading Customer Service Experts to Speak at Fifth Annual inContact User Conference View
July 21, 2010
SALT LAKE CITY – July 21, 2010 – inContact, Inc.® (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, announces its fifth annual inContact User Conference (ICUC) to be held in Salt Lake City September 20-23. ICUC is geared toward empowering contact centers to operate more efficiently, optimize the cost and quality of every customer interaction,…
inContact Adds Nine New 2-1-1 Organizations as Customers View
July 19, 2010
SALT LAKE CITY – July 19, 2010 — When people nearly anywhere in the United States need quick information and referrals to health and human service organizations, they can dial a simple-to-remember number: 2-1-1. inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, now provides the call routing solutions to 23 of the nation’s 2-1-1…
inContact Receives 2009 Communications Solutions Product of the Year Award View
July 15, 2010
SALT LAKE CITY — July 15, 2010 — inContact, the market leader in on-demand call center software and call center agent optimization tools, announced today that Technology Marketing Corporation (TMC) has named the inContact platform as a recipient of a 2009 Communications Solutions Product of the Year Award.inContact provides a powerful portfolio of  cloud-based contact center solutions that…
inContact Partners with Listen Up Espanol to Offer Spanish Language Customer Call Center Capabilities View
July 07, 2010
SALT LAKE CITY – July 7, 2010 – inContact, Inc.® (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, and Listen Up Espanol (LUE), the leading U.S.-based Spanish language call center focused on the U.S. Hispanic Market, today announced their joint marketing and technology partnership.According to the U.S. Census Bureau, U.S. Hispanics, nearly 50…
Canvas on Demand Deploys inContact Cloud-Based Call Center Solution View
June 28, 2010
SALT LAKE CITY – June 28, 2010 – inContact, Inc., (NASDAQ: SAAS) has announced the successful deployment of its cloud-based call center platform at photo-to-canvas conversion service Canvas on Demand. Use of the inContact platform to replace Canvas on Demand’s in-house system saved thousands of dollars in capital expenses and ongoing maintenance over a conventional premise-based installation,…
Ovum Ranks inContact as a Market Leader in Ovum Decision Matrix View
June 16, 2010
inContact, Inc. (NASDAQ: SAAS, www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, was named as a market leader and recommended as a shortlist candidate in the recent report, “Decision Matrix: Selecting a Hosted Contact Center Service in the US” by independent market analyst, Ovum, a Datamonitor company.The report explores the competitive dynamics…
inContact SVP of Professional Services to Present at ACCE Conference View
June 09, 2010
The demands of the modern contact center are numerous and dynamic.  Bassam Salem, SVP of Professional Services at inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and agent optimization tools, will present “A Juggling Act: Best Practices for Handling the Growing Demands on Your Contact Center” at the Annual Call Center Exhibition (ACCE) Conference and Expo…
inContact to Present at the RBC Capital Markets 2010 Technology, Media & Communications Conference View
June 01, 2010
SALT LAKE CITY — June 1, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based call center software and call center agent optimization tools, announced that CEO Paul Jarman has been invited to present at the RBC Capital Markets 2010 Technology, Media & Communications Conference on June 10 at 9:30 a.m. Eastern time. The conference is being held at the Hilton New York.The RBC…
inContact to Present at The Benchmark Company’s First Annual Investor Conference View
May 10, 2010
SALT LAKE CITY – May 10, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based call center software and call center agent optimization tools, announced that company CEO Paul Jarman will be presenting at The Benchmark Company’s First Annual Investor Conference on May 13. The conference is being held at The Pfister Hotel in Milwaukee, Wisconsin.The conference is comprised of a…
inContact Reports First Quarter 2010 Financial Results View
May 06, 2010
SALT LAKE CITY – May 6, 2010 – inContact, Inc. (NASDAQ: SAAS),  the market leader in cloud-based call center software and agent optimization tools, today reported financial results for the first quarter ended March 31, 2010. Revenue Software segment revenue totaled $8.3 million for the quarter ended March 31, 2010, an increase of 22% from $6.8 million in the same period in 2009. Software…
Mariann McDonagh Joins inContact as Chief Marketing Officer View
April 27, 2010
SALT LAKE CITY – April 27, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the addition of industry veteran Mariann McDonagh as Chief Marketing Officer.McDonagh joins the company as on-demand call center software solutions are poised for significant growth. To capitalize on this market opportunity, McDonagh…
inContact Sets First Quarter 2010 Conference Call View
April 26, 2010
SALT LAKE CITY – April 26, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, will hold a conference call on Thursday, May 6, 2010, at 4:30 p.m. Eastern Time to discuss results for the first quarter 2010. Financial results will be issued in a press release after the close of the market the same day.inContact CEO Paul…
inContact Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine View
April 21, 2010
SALT LAKE CITY – April 21, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today that the inContact platform has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices…
inContact Announces Key New Customer Win and Recent Expansions View
April 19, 2010
SALT LAKE CITY – April 19, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced a key new customer win and recent expansions within two existing customers. Combined, theses three customers will expand the inContact solutions to nearly 600 additional agents.Based on a referral from an existing customer, inContact…
inContact Adds SVP, Professional Services and VP, Research and Development View
March 24, 2010
SALT LAKE CITY – March 24, 2009 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the addition of Bassam Salem as Senior Vice President, Professional Services and Neeraj Sen as Vice President Research and Development.Salem has worked in the Software-as-a-Service and software industry for over 20 years, with…
inContact Reports Fourth Quarter and Year End 2009 Financial Results View
March 11, 2010
SALT LAKE CITY – March 11, 2010 – inContact, Inc. (NASDAQ: SAAS),  the market leader in cloud-based call center software and agent optimization tools, today reported financial results for fourth quarter and year ended December 31, 2009. Revenue Software segment revenue totaled $7.9 million in the quarter ended December 31, 2009, an increase of 31% from $6.0 million in the same period…
inContact to Present at the ROTH Capital Partners 22nd Annual Growth Stock Conference View
March 03, 2010
SALT LAKE CITY – March 3, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based call center software and call center agent optimization tools, announced that company CEO Paul Jarman will be presenting at the ROTH 22nd Annual OC Growth Stock Conference on March 15 at 11:00 am Pacific Time. The conference is being held at the Ritz-Carlton Laguna Niguel, California.The ROTH Capital…
inContact Sets Fourth Quarter and Year-End 2009 Conference Call View
March 01, 2010
SALT LAKE CITY – March 1, 2010 – inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based call center software and agent optimization tools, will hold a conference call on Thursday, March 11, 2010, at 4:30 p.m. Eastern Time to discuss results for the fourth quarter and year ended December 31, 2009. Financial results will be issued in a press release after the close of the market the same…