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Information Collection & Usage
inContact is the sole owner of the information collected on this site. We do not sell, share or rent this information to others outside of the inContact family of companies. inContact collects information from our users at several different points within our site. When a person orders services through inContact we will request additional information on our sign-up form. This includes such things as financial and contact information that is used to provide correct billing and confirmation methods. inContact tracks and catalogs certain information regarding usage of the site including databases used, pages or documents viewed and traffic information. If you are a registered user this information is associated directly with your member account. Use of this information will help us better define the visitor's needs in future renditions of this website, tools, and offerings from inContact. inContact uses the information voluntarily supplied by our users or obtained through tracking to enhance their experience on the site through personalization. Information is also used for the purpose of filling out orders. In addition we may also use the information to identify potential products and services that may appeal to our users.
In order to benefit from the many services offered through inContact, you must first complete the registration process. During sign-up you are required to give contact information. When you sign up for services on our site, the information collected is used to contact you about your chosen services. See the Information Collection & Usage section for more on what we do with this information.
inContact could periodically send out e-mails informing you of events, service upgrades/specials and product sales. inContact does not offer your e-mail address to lists or other companies.
Sharing of Lists
inContact does not share lists except with partnered businesses. inContact is the portal to outside companies that ship products and provide services to you. These companies do not share in the information we gather at inContact.
inContact provides its registered users with a secure online experience. To do this we use a variety of security measures to maintain the safety and confidentiality of your personal information. All user registration information is contained behind a firewall and only accessible by a limited number of employees who have special access rights to our production systems and accounts. Confidential personal information sent to us is transmitted using Secure Socket Layer technology. This information is then encrypted in our secure database, which in turn is protected by the firewall.
Correcting & Updating Information
Customer Proprietary Network Information Notice
This information regarding Customer Proprietary Network Information, or CPNI, is provided in accordance with federal regulations that require telecommunications carriers to provide notice concerning a carrier’s use of CPNI.
CPNI is the information that inContact gathers about its customers 1) that relates to the quantity, technical configuration, type, destination, and amount of use of telecommunications services subscribed to by its customers, and that is made available to inContact by the customer solely by virtue of the carrier-customer relationship; and 2) information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier. CPNI does not include subscriber list information.
inContact offers various communications-related services, including local and long distance service, and telecommunications equipment. In order to better serve your communication needs, from time to time we would like to share your CPNI across product lines within inContact. inContact would also like to share your CPNI on a limited, as-needed basis with trusted agents and independent contractors that assist inContact in providing you with communication-related services. These parties share a duty to protect your CPNI. Our use of CPNI may enhance our ability to offer products and services tailored to your specific needs. inContact will not sell your CPNI to third parties, or otherwise disclose your CPNI to third parties unless required to do so by operation of law.
CPNI is subject to federal and certain state laws and regulations. inContact is fully committed to complying with these CPNI laws and regulations. You have the right to protection of your confidential information and inContact has the duty to protect that information.
If you prefer that inContact not use, disclose, or allow access to your CPNI to offer you our communications- related products and services to which you do not already subscribe, you may "opt-out" – that is, you may direct us not to make these disclosures across additional product lines within inContact. Your decision to opt-out will not affect the provision of any services to which you currently subscribe. IF WE DO NOT HEAR FROM YOU WITHIN 33 DAYS OF THE MAILING DATE OF THIS NOTIFICATION, WE WILL ASSUME THAT YOU APPROVE OUR USE OF YOUR CPNI FOR THE PURPOSES OF PROVIDING YOU WITH INFORMATION ABOUT OUR OTHER COMMUNICATIONS-RELATED SERVICES. YOU HAVE THE RIGHT TO DISAPPROVE OUR USE OF YOUR CPNI AND MAY DENY OR WITHDRAW OUR RIGHT TO USE YOUR CPNI AT ANY TIME. Your approval or denial of approval for the use of CPNI is valid until such time as your telephone services are discontinued or you affirmatively revoke or limit such approval or denial. If you have previously opted-out, you do not need to respond to this notice in order to maintain your current opt-out status. However, if you opt-out now, or maintain opt-out status, inContact’s ability to offer you certain services to which you do not currently subscribe, including promotions and cost-saving bundled services, may be limited.
How to Contact Us to Opt-Out
If you wish to opt-out or change your previous CPNI opt-out selection, please state your preference in writing to inContact at the following address:
Regulatory Compliance Officer
7730 S. Union Park Ave, Suite 500, Midvale, UT 84047