this is a test
Historically, marketing has owned the customer relationship, and the contact center has owned the customer issues. In today’s always connected, always on, customer-controlled environment, this separatism no longer works. For perhaps the first time, marketing and the contact center must work hand-in-hand to manage the customer. In great part, we have social to thank for this.
Customer Experience is the frontier that provides the best chance for sustainable competitive differentiation. You have tough competitors vying for your business, and there are many ways for customers to tell others about bad experiences. The bottom line is - customers have more choice and more voice than ever before! In this fast-paced webinar we’ll share 6 tips to deliver a consistently excellent customer experience. You will hear three “on stage” tips that impact direct customer interactions, and three “behind the curtain” process tips that help ensure your customers are happy.
Join us as we present a webinar in conjunction with the Professional Association for Customer Engagement (PACE). Sarah McElwee of KBM Group and Kristyn Emenecker of inContact will be on hand to share their experiences and lessons learned in the Cloud. Register today and learn why so many organizations trust in the Cloud.