There is a lot of talk about the cloud, and just about everyone has some kind of ‘cloud offering’. Join us for this complimentary lunch event where we will discuss:
1) Dispelling the myths of the cloud
2) The benefits of SIP telephony over traditional POTS
3) How contact centres can improve customer experience and increase agent effectiveness through CRM integrations
As the number of touchpoints into an organization continues to increase, so do customer expectations. Please join us on June 27th at 2pm EDT for an informative webinar on the changing landscape of Contact Center communications and the growing need to implement and foster a multi-channel strategy. Don Peppers, Founding Partner of Peppers & Rogers Group, along with Mariann McDonagh, CMO at inContact, will walk us through this quickly changing landscape and provide a foundation of knowledge to help make the multi-channel transition seamless. You won’t want to miss it!