Event Calendar

Upcoming Events

Phoenix Half Day QM Workshop
Start: Thursday, September 15, 2016 - 8:00am MST
End: Thursday, September 15, 2016 - 11:45am MST
Phoenix/Scottsdale, AZ
Learn how to develop your Quality Management plan and provide your team with clear ways to evaluate employee performance, align with contact center best practices and maximize staff productivity. Breakfast included!
Boston Luncheon and Expert Panel Discussion
Start: Thursday, September 15, 2016 - 11:45am EDT
End: Thursday, September 15, 2016 - 1:30pm EDT
Boston, MA
Learn how the digital revolution is changing everything: your customers, their expectations and your competition. Winning means turning every customer experience into a competitive advantage to achieve business goals. 
Atlanta Half Day QM Workshop
Start: Thursday, September 22, 2016 - 8:00am EDT
End: Thursday, September 22, 2016 - 11:45am EDT
Atlanta, GA
Learn how to develop your Quality Management plan and provide your team with clear ways to evaluate employee performance, align with contact center best practices and maximize staff productivity. Breakfast included!

inContact User Conference (ICUC)


Soon the inContact user community will gather to explore what's new and what’s working in the contact center industry. At the inContact User Conference (ICUC) 2016 participants can expect the best: unparalleled training on inContact solutions. New ideas, expert insights and industry trends. Fresh approaches to challenges, including the tools and best practices to meet them. And all incorporating the customer service perspective. Regardless of your role or special interests, ICUC is designed to help you raise the bar in your contact center. Come join us in 2016!

Upcoming Webinars

No upcoming webinars at this time. Please check back soon or watch an on demand webinar below. Thank you.

On Demand Webinars

Are You Slamming the Door on Your Customers?

Do you have trouble connecting with prospects, or declining outbound reach rates? This webinar explores the challenges in executing successful outbound communications.
51:33

Advanced Analytics through Simple Reporting

Buried in data? This impacts how you analyze data, make decisions and share information. Learn how A.O. Smith creates custom reports to fulfill their most advanced analytic needs.
28:41