inContact User Conference (ICUC)
Soon the inContact user community will gather to explore what's new and what’s working in the contact center industry. At the inContact User Conference (ICUC) 2016 participants can expect the best: unparalleled training on inContact solutions. New ideas, expert insights and industry trends. Fresh approaches to challenges, including the tools and best practices to meet them. And all incorporating the customer service perspective. Regardless of your role or special interests, ICUC is designed to help you raise the bar in your contact center. Come join us in 2016!
To provide best-in-class support, organizations need customer insight and speed. Join this live webinar and learn new strategies for smarter and more efficient customer service.
In this session we will discuss where to begin when developing your calibration process, uncover what makes an effective calibration meeting, and establishing best practices to ensure success.