Event Calendar

Upcoming Events

CCNG Executive Summit
Start: Monday, August 8, 2016 - 10:00am EDT
End: Tuesday, August 9, 2016 - 4:00pm EDT

inContact User Conference (ICUC)


Soon the inContact user community will gather to explore what's new and what’s working in the contact center industry. At the inContact User Conference (ICUC) 2016 participants can expect the best: unparalleled training on inContact solutions. New ideas, expert insights and industry trends. Fresh approaches to challenges, including the tools and best practices to meet them. And all incorporating the customer service perspective. Regardless of your role or special interests, ICUC is designed to help you raise the bar in your contact center. Come join us in 2016!

Upcoming Webinars

Getting inContact With Your Organization’s Needs
Start: Thursday, August 4, 2016 - 1:00pm EDT
End: Thursday, August 4, 2016 - 2:00pm EDT
The cloud is the next frontier of Contact Center Management promising the elasticity your organization needs to personalize its technology. Cloud enables businesses to buy what they want, when they want it, and where they want it with greater reliability than ever before. Hear from industry analyst, Sheila McGee-Smith as she explores the game-changing benefits of cloud technology in contact centers, the impact it will have on your organization, and the impact NICE’s acquisition of InContact will have on the industry.

On Demand Webinars

Are You Slamming the Door on Your Customers?

Do you have trouble connecting with prospects, or declining outbound reach rates? This webinar explores the challenges in executing successful outbound communications.
51:33

Advanced Analytics through Simple Reporting

Buried in data? This impacts how you analyze data, make decisions and share information. Learn how A.O. Smith creates custom reports to fulfill their most advanced analytic needs.
28:41