Event Calendar

Upcoming Events

Reaching QM Success in your Contact Center
Start: Tuesday, March 31, 2015 - 8:00am MDT
End: Tuesday, March 31, 2015 - 11:45am MDT
Salt Lake City, UT
Customer Contact East (Frost & Sullivan)
Start: Sunday, April 12, 2015 - 7:30am PDT
End: Wednesday, April 15, 2015 - 12:30pm PDT
Ponte Vedra Beach, FL
inContact’s Los Angeles Panel Discussion & Luncheon
Start: Wednesday, April 15, 2015 - 11:45am PDT
End: Wednesday, April 15, 2015 - 1:30pm PDT
Marina del Rey, CA
Cleveland Panel Discussion - Creating Truly Memorable Customer Experiences
Start: Thursday, April 16, 2015 - 11:30am EDT
End: Thursday, April 16, 2015 - 1:30pm EDT
Cleveland, OH
PACE Convention & Expo
Start: Sunday, April 19, 2015 - 8:00am EDT
End: Wednesday, April 22, 2015 - 12:00pm EDT
Atlanta, GA
Contact Center Summit Nashville
Start: Monday, April 20, 2015 - 8:00am EDT
End: Tuesday, April 21, 2015 - 5:00pm EDT
Nashville, TN
inContact’s Denver Personal Connection Lunch & Learn
Start: Tuesday, April 28, 2015 - 11:45am MDT
End: Tuesday, April 28, 2015 - 1:30pm MDT
Denver, CO
Contact Center Expo
Start: Monday, May 4, 2015 - 8:30am EDT
End: Thursday, May 7, 2015 - 1:30pm EDT
Orlando, FL
AIRS 2015
Start: Wednesday, May 27, 2015 - 5:30pm CDT
End: Saturday, May 30, 2015 - 12:00pm CDT
Dallas, TX
MTUG Information Technology Summit and Tradeshow
Start: Thursday, May 28, 2015 - 7:30am EDT
End: Thursday, May 28, 2015 - 4:00pm EDT
Portland, ME
Customer Contact 2015, Europe (Frost & Sullivan)
Start: Monday, June 8, 2015 - 8:00am CEST
End: Wednesday, June 10, 2015 - 7:00pm CEST
Copenhagen, Denmark
Engage 2015
Start: Monday, June 8, 2015 - 9:00am PDT
End: Thursday, June 11, 2015 - 12:00pm PDT
Las Vegas, NV
Northeast Contact Center Vendor Expo
Start: Tuesday, June 9, 2015 - 9:00am EDT
End: Tuesday, June 9, 2015 - 4:00pm EDT
Foxboro, MA
Call Center Week
Start: Monday, June 15, 2015 - 8:00am PDT
End: Friday, June 19, 2015 - 5:00pm PDT
Las Vegas, NV
Contact Center Executive Summit (CCNG)
Start: Monday, August 3, 2015 - 9:00am CDT
End: Tuesday, August 4, 2015 - 3:00pm CDT
Fort Worth, TX

inContact User Conference (ICUC)

inContact User Conference (ICUC) is an industry stand-out conference within the contact center space. It is geared to provide long-term advantages with a lineup of speakers, workshops and training sessions that will transform the way you look at your contact center—and give you the tools to lead it confidently into the future. In addition to an impressive agenda, there are also unlimited opportunities for networking. It’s non-stop learning that will maximize your inContact relationship in countless ways while you have some fun, too!

Customer Events

Survey Results - Now What?

Every contact center wants to improve customer experience. In order to do so, organizations must collect and analyze customer sentiments regularly. But, once you have the data, what do you do with that information? Join this webinar to learn how you can accurately obtain, manage and analyze customer feedback. Then, hear how your organization can use that information to create loyal customers.

Learn how you can:

  • Obtain real-time, actionable feedback with inContact's Voice of the Customer solution (ECHO)
  • Develop and implement retention tactics based on customer feedback
  • Utilize agent conversations to gather the information you need
The Ultimate Quality Form Design

A large part of Quality Management is accurately defining, measuring and utilizing the metrics that matter most to you. In this session, you'll discover how to easily create and modify quality forms that help your agents deliver a better customer experience.

Join us and hear:

  • How you can create forms that capture the right data, enabling you to more effectively coach your agents
  • Ways you can align business drivers with agent skills and behaviors
  • Best practices for measuring agent effort through form metrics and scoring techniques
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Creating Optimal Security Profiles

Join this session and learn how you can easily create security profiles that provide greater flexibility and protect sensitive customer information. And, find out how you can empower your staff with the knowledge they need to quickly respond to customer requests.

You will learn how to:

  • Create customized user profiles that optimize agent skillsets
  • Provide agents access to only the information they need
  • Manage and edit security profiles easily
Customer Webinar - IVR Tips and Tricks

A well-groomed IVR makes it easy for your customers to choose logical and helpful self-service options that reduce agent handle times and increase customer satisfaction. In this educational webinar, learn how to leverage your IVR and ensure the best customer experience possible.

In this session, you'll learn:

  • Ways you can enhance your customer's experience with IVR design tips
  • How to create optimal flows using Studio actions
  • Proper testing methods for IVR setup
  • How to measure the impact of your IVR scripting

Upcoming Webinars

Are You Slamming the Door on Your Customers?
Start: Thursday, April 9, 2015 - 1:00pm EDT
End: Thursday, April 9, 2015 - 2:00pm EDT
Do you have trouble connecting with your customers or prospects using outbound communications? Have you seen your reach rates continue to decline? Do your agents get connected to dead-air calls? Do you worry that you are missing out on opportunities to reach your target party? These are common questions that companies ask to ensure their technology isn't causing unnecessary roadblocks. In this complimentary webinar, Tom Hoffman, Jennifer Waite, and Shane Cordon will explore the key challenges and opportunities faced by contact center leaders in executing successful outbound customer communications.

On Demand Webinars