Event Calendar

Upcoming Events

Dallas Luncheon and Expert Panel Discussion
Start: Thursday, February 18, 2016 - 11:45am CST
End: Thursday, February 18, 2016 - 1:30pm CST
Dallas, TX
Denver WFO Luncheon and Expert Panel Discussion
Start: Thursday, February 18, 2016 - 11:45am MST
End: Thursday, February 18, 2016 - 1:30pm MST
Lone Tree, CO
Detroit Luncheon and Expert Panel Discussion
Start: Thursday, March 3, 2016 - 11:45am EST
End: Thursday, March 3, 2016 - 1:30pm EST
Birmingham, MI
Enterprise Connect
Start: Monday, March 7, 2016 - 9:00am EST
End: Wednesday, March 9, 2016 - 5:00pm EST
Orlando, FL
Contact Center Executive Exchange
Start: Sunday, March 13, 2016 - 11:00am CST
End: Tuesday, March 15, 2016 - 12:00pm CST
Rockwall, TX

Upcoming Webinars

Analytics and Business Intelligence
Start: Thursday, February 18, 2016 - 2:00pm EST
End: Thursday, February 18, 2016 - 3:00pm EST

If you are overwhelmed with analytics and contemplating how to handle collected data, inContact will discuss some key wins you can achieve for your business with speech analytics including:

  1. Improving your quality monitoring program by combining call data and QA scores to pinpoint successful behaviors
  2. Identifying training needs by looking for key phrases
  3. How to use speech and survey data to measure the customer experience
  4. How to capture the VOC without surveys.

On Demand Webinars

Are You Slamming the Door on Your Customers?

Do you have trouble connecting with prospects, or declining outbound reach rates? This webinar explores the challenges in executing successful outbound communications.
51:33

Advanced Analytics through Simple Reporting

Buried in data? This impacts how you analyze data, make decisions and share information. Learn how A.O. Smith creates custom reports to fulfill their most advanced analytic needs.
28:41