Event Calendar

Upcoming Events

Ft. Lauderdale Personal Connection™ Lunch and Learn
Start: Thursday, July 16, 2015 - 11:30am EDT
End: Thursday, July 16, 2015 - 1:30pm EDT
Ft. Lauderdale, FL
Contact Center Executive Summit (CCNG)
Start: Monday, August 3, 2015 - 9:00am CDT
End: Tuesday, August 4, 2015 - 3:00pm CDT
Fort Worth, TX
Indianapolis Panel Discussion and Luncheon
Start: Thursday, August 6, 2015 - 11:45am EDT
End: Thursday, August 6, 2015 - 1:30pm EDT
Indianapolis, IN
CRM Evolution 2015
Start: Monday, August 17, 2015 - 9:00am EDT
End: Wednesday, August 19, 2015 - 1:00pm EDT
New York, NY
Dreamforce 2015
Start: Tuesday, September 15, 2015 - 8:00am PDT
End: Friday, September 18, 2015 - 2:30pm PDT
San Francisco, CA
Use promo code EC15NCCT for $100 off your registration!
MWCCA Twins Game
Start: Tuesday, September 15, 2015 - 6:30pm EDT
End: Tuesday, September 15, 2015 - 10:30pm EDT
Minneapolis, MN
2015 QATC Annual Conference
Start: Tuesday, September 22, 2015 - 9:00am EDT
End: Tuesday, September 22, 2015 - 5:00pm EDT
Customer Contact 2015, West (Frost & Sullivan)
Start: Sunday, October 18, 2015 - 7:00am PDT
End: Wednesday, October 21, 2015 - 12:30pm PDT
San Diego, CA
Contact Center Demo & Conference
Start: Monday, October 19, 2015 - 8:00am PDT
End: Wednesday, October 21, 2015 - 2:30pm PDT
Las Vegas, Nevada
Start: Monday, October 26, 2015 - 8:30am EDT
End: Wednesday, October 28, 2015 - 4:30pm EDT
St. Pete Beach, FL
Contact Center Summit
Start: Monday, November 9, 2015 - 8:00am EST
End: Tuesday, November 10, 2015 - 5:00pm EST
Chicago, IL

inContact User Conference (ICUC)

What sets our annual user conference, ICUC, apart as the go-to contact center event, year after year? Real tools. Real benefits. Real transformation. In fact, these three days are your roadmap for leading your contact center into a brave, new future. Combining non-stop networking, a welcoming, fun environment and an agenda that is second to none, ICUC 2015 promises Legendary Journeys Ahead. Which means you’ll be taking away exciting new tools and insights for mapping and managing your customers’ journeys and creating results that are memorable and lasting. Your legendary journey begins at ICUC 2015!

Customer Events

The Ultimate Quality Form Design

A large part of Quality Management is accurately defining, measuring and utilizing the metrics that matter most to you. In this session, you'll discover how to easily create and modify quality forms that help your agents deliver a better customer experience.

Join us and hear:

  • How you can create forms that capture the right data, enabling you to more effectively coach your agents
  • Ways you can align business drivers with agent skills and behaviors
  • Best practices for measuring agent effort through form metrics and scoring techniques
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Creating Optimal Security Profiles

Join this session and learn how you can easily create security profiles that provide greater flexibility and protect sensitive customer information. And, find out how you can empower your staff with the knowledge they need to quickly respond to customer requests.

You will learn how to:

  • Create customized user profiles that optimize agent skillsets
  • Provide agents access to only the information they need
  • Manage and edit security profiles easily
Customer Webinar - IVR Tips and Tricks

A well-groomed IVR makes it easy for your customers to choose logical and helpful self-service options that reduce agent handle times and increase customer satisfaction. In this educational webinar, learn how to leverage your IVR and ensure the best customer experience possible.

In this session, you'll learn:

  • Ways you can enhance your customer's experience with IVR design tips
  • How to create optimal flows using Studio actions
  • Proper testing methods for IVR setup
  • How to measure the impact of your IVR scripting
Survey Results - Now What?

Every contact center wants to improve customer experience. In order to do so, organizations must collect and analyze customer sentiments regularly. But, once you have the data, what do you do with that information? Join this webinar to learn how you can accurately obtain, manage and analyze customer feedback. Then, hear how your organization can use that information to create loyal customers.

Learn how you can:

  • Obtain real-time, actionable feedback with inContact's Voice of the Customer solution (ECHO)
  • Develop and implement retention tactics based on customer feedback
  • Utilize agent conversations to gather the information you need

Upcoming Webinars

No upcoming webinars at this time. Please check back soon or watch an on demand webinar below. Thank you.

On Demand Webinars