Learn how to develop your Quality Management plan and provide your team with clear ways to evaluate employee performance, align with contact center best practices and maximize staff productivity. Breakfast included!
inContact User Conference (ICUC)
Customer demand for omnichannel service is a growing priority for contact center operations. Achieving omnichannel success depends on the ability to deliver a consistent service experience regardless of which channel a customer uses. Join this workshop session and learn how you can optimize your WFM processes for omnichannel service.