Regional Events

productBanner 1 June
2017

Chicago Panel Discussion & Luncheon

Join us to learn what customers really want when it comes to personalized, seamless, multi-channel experiences as experts share Customer Expectations in an Omnichannel World.


productBanner 6 June
2017

Orange County (Santa Ana) Panel Discussion

Join us to learn what customers really want when it comes to personalized, seamless, multi-channel experiences as experts share Customer Expectations in an Omnichannel World.


productBanner 7 June
2017

Ft. Lauderdale Panel Discussion & Luncheon

Join us to learn what customers really want when it comes to personalized, seamless, multi-channel experiences as experts share Customer Expectations in an Omnichannel World.


productBanner 8 June
2017

Tampa Panel Discussion & Luncheon

Join us to learn what customers really want when it comes to personalized, seamless, multi-channel experiences as experts share Customer Expectations in an Omnichannel World.


productBanner 8 June
2017

Dallas Panel Discussion and Luncheon

Join us as experts discuss how contact center professionals are harnessing the power of customer expectations to transform and perfect their experiences.


Upcoming Webinars

June
6

Using Quality Management to Better Understand Your Customer Experience

Quality programs often tend to focus heavily on agent performance issues, but you can also gain valuable insights into, and even quantify, the experience your customers get when interacting with your business.

Join this webinar and learn:

  • How to begin capturing customer experience in your quality program.
  • How to use your quality system to provide analytics-style insights.
  • What the key differences are between using quality and analytics to drive improvement initiatives


June
14

Workforce Management 2020:Preparing for your Future

Join this session to review the core aspects of a forward thinking Workforce Management team and the trends that will make the biggest impact. The basics of WFM are easy to understand but delivering results that meet all objectives without wasting labor is complicated. Discover how to use your workforce management to increase the overall efficiency of your operation. 


June
15

Transforming the Value of The Contact Center

Learn how to overcome specific barriers to successfully transform your organization and make the contact center the key component to your success. 

Join us for this interactive and informative webinar as the Carlson Rezidor Hotel Group presents how they gained leadership support and investments to modernize their contact center and transform its value to the organization.