Event Calendar

Upcoming Events

AIRS 2015
Start: Wednesday, May 27, 2015 - 5:30pm CDT
End: Saturday, May 30, 2015 - 12:00pm CDT
Dallas, TX
MTUG Information Technology Summit and Tradeshow
Start: Thursday, May 28, 2015 - 7:30am EDT
End: Thursday, May 28, 2015 - 4:00pm EDT
Portland, ME
New York City Personal Connection™ Lunch and Learn
Start: Thursday, June 4, 2015 - 12:00pm EDT
End: Thursday, June 4, 2015 - 1:30pm EDT
New York, NY
Customer Contact 2015, Europe (Frost & Sullivan)
Start: Monday, June 8, 2015 - 8:00am CEST
End: Wednesday, June 10, 2015 - 7:00pm CEST
Copenhagen, Denmark
Engage 2015
Start: Monday, June 8, 2015 - 9:00am PDT
End: Thursday, June 11, 2015 - 12:00pm PDT
Las Vegas, NV
Northeast Contact Center Vendor Expo
Start: Tuesday, June 9, 2015 - 9:00am EDT
End: Tuesday, June 9, 2015 - 4:00pm EDT
Foxboro, MA
Charlotte Lunch and Learn: Creating Truly Memorable Customer Experiences
Start: Thursday, June 11, 2015 - 11:30am EDT
End: Thursday, June 11, 2015 - 1:30pm EDT
Fleming's Steakhouse, EpiCentre, 210 E Trade St, Suite C-110, Charlotte, NC 28202
PACE NY Metro Chapter
Start: Thursday, June 11, 2015 - 12:00pm EDT
End: Thursday, June 11, 2015 - 5:00pm EDT
New York, NY
Scottsdale Panel and Luncheon with inContact + Salesforce
Start: Thursday, June 11, 2015 - 11:45am MST
End: Thursday, June 11, 2015 - 1:30pm MST
Scottsdale, Arizona
Morton’s The Steakhouse, Kierland Commons, Scottsdale
Call Center Week
Start: Monday, June 15, 2015 - 8:00am PDT
End: Friday, June 19, 2015 - 5:00pm PDT
Las Vegas, NV
Salesforce World Tour - New York City
Start: Thursday, June 18, 2015 - 8:00am EDT
End: Thursday, June 18, 2015 - 6:00pm EDT
New York City
Join us at the Salesforce World Tour in NYC!
Kansas City Lunch and Learn: Creating Truly Memorable Customer Experiences
Start: Thursday, June 25, 2015 - 11:30am CDT
End: Thursday, June 25, 2015 - 1:30pm CDT
Kansas City, Kansas
Pittsburgh Panel Discussion and Luncheon
Start: Tuesday, June 30, 2015 - 11:45am EDT
End: Tuesday, June 30, 2015 - 1:30pm EDT
Pittsburgh, PA
Contact Center Executive Summit (CCNG)
Start: Monday, August 3, 2015 - 9:00am CDT
End: Tuesday, August 4, 2015 - 3:00pm CDT
Fort Worth, TX
Dreamforce 2015
Start: Tuesday, September 15, 2015 - 8:00am PDT
End: Friday, September 18, 2015 - 2:30pm PDT
San Francisco, CA
Use promo code EC15NCCT for $100 off your registration!

inContact User Conference (ICUC)

What sets our annual user conference, ICUC, apart as the go-to contact center event, year after year? Real tools. Real benefits. Real transformation. In fact, these three days are your roadmap for leading your contact center into a brave, new future. Combining non-stop networking, a welcoming, fun environment and an agenda that is second to none, ICUC 2015 promises Legendary Journeys Ahead. Which means you’ll be taking away exciting new tools and insights for mapping and managing your customers’ journeys and creating results that are memorable and lasting. Your legendary journey begins at ICUC 2015!

Customer Events

Creating Optimal Security Profiles

Join this session and learn how you can easily create security profiles that provide greater flexibility and protect sensitive customer information. And, find out how you can empower your staff with the knowledge they need to quickly respond to customer requests.

You will learn how to:

  • Create customized user profiles that optimize agent skillsets
  • Provide agents access to only the information they need
  • Manage and edit security profiles easily
Customer Webinar - IVR Tips and Tricks

A well-groomed IVR makes it easy for your customers to choose logical and helpful self-service options that reduce agent handle times and increase customer satisfaction. In this educational webinar, learn how to leverage your IVR and ensure the best customer experience possible.

In this session, you'll learn:

  • Ways you can enhance your customer's experience with IVR design tips
  • How to create optimal flows using Studio actions
  • Proper testing methods for IVR setup
  • How to measure the impact of your IVR scripting
Survey Results - Now What?

Every contact center wants to improve customer experience. In order to do so, organizations must collect and analyze customer sentiments regularly. But, once you have the data, what do you do with that information? Join this webinar to learn how you can accurately obtain, manage and analyze customer feedback. Then, hear how your organization can use that information to create loyal customers.

Learn how you can:

  • Obtain real-time, actionable feedback with inContact's Voice of the Customer solution (ECHO)
  • Develop and implement retention tactics based on customer feedback
  • Utilize agent conversations to gather the information you need
The Ultimate Quality Form Design

A large part of Quality Management is accurately defining, measuring and utilizing the metrics that matter most to you. In this session, you'll discover how to easily create and modify quality forms that help your agents deliver a better customer experience.

Join us and hear:

  • How you can create forms that capture the right data, enabling you to more effectively coach your agents
  • Ways you can align business drivers with agent skills and behaviors
  • Best practices for measuring agent effort through form metrics and scoring techniques
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Upcoming Webinars

Skill or Will: Coaching High Performance Teams using Quality and Analytics
Start: Thursday, June 4, 2015 - 2:00pm EDT
End: Thursday, June 4, 2015 - 3:00pm EDT
Learn how to implement Skill vs. Will coaching strategies using quality monitoring and analytics to improve frontline performance. During this high energy, informative session, attendees will hear how to coach agents to achieve greater motivation and desire while increasing proficiency. Ultimately resulting in consistently reliable service!

On Demand Webinars