Event Calendar

Upcoming Events

inContact’s Denver Personal Connection Lunch & Learn
Start: Tuesday, April 28, 2015 - 11:45am MDT
End: Tuesday, April 28, 2015 - 1:30pm MDT
Denver, CO
Contact Center Expo
Start: Monday, May 4, 2015 - 8:30am EDT
End: Thursday, May 7, 2015 - 1:30pm EDT
Orlando, FL
Atlanta WFO Panel Discussion
Start: Thursday, May 7, 2015 - 11:30am EDT
End: Thursday, May 7, 2015 - 1:30pm EDT
Atlanta, GA
Creating Truly Memorable Customer Experiences - Nashville Panel Discussion
Start: Tuesday, May 12, 2015 - 11:30am EDT
End: Tuesday, May 12, 2015 - 1:30pm EDT
Nashville, TN
AIRS 2015
Start: Wednesday, May 27, 2015 - 5:30pm CDT
End: Saturday, May 30, 2015 - 12:00pm CDT
Dallas, TX
MTUG Information Technology Summit and Tradeshow
Start: Thursday, May 28, 2015 - 7:30am EDT
End: Thursday, May 28, 2015 - 4:00pm EDT
Portland, ME
Customer Contact 2015, Europe (Frost & Sullivan)
Start: Monday, June 8, 2015 - 8:00am CEST
End: Wednesday, June 10, 2015 - 7:00pm CEST
Copenhagen, Denmark
Engage 2015
Start: Monday, June 8, 2015 - 9:00am PDT
End: Thursday, June 11, 2015 - 12:00pm PDT
Las Vegas, NV
Northeast Contact Center Vendor Expo
Start: Tuesday, June 9, 2015 - 9:00am EDT
End: Tuesday, June 9, 2015 - 4:00pm EDT
Foxboro, MA
Call Center Week
Start: Monday, June 15, 2015 - 8:00am PDT
End: Friday, June 19, 2015 - 5:00pm PDT
Las Vegas, NV
Contact Center Executive Summit (CCNG)
Start: Monday, August 3, 2015 - 9:00am CDT
End: Tuesday, August 4, 2015 - 3:00pm CDT
Fort Worth, TX
Customer Contact 2015, West (Frost & Sullivan)
Start: Sunday, October 18, 2015 - 7:00am PDT
End: Wednesday, October 21, 2015 - 12:30pm PDT
San Diego, CA
Contact Center Demo & Conference
Start: Monday, October 19, 2015 - 8:00am PDT
End: Wednesday, October 21, 2015 - 2:30pm PDT
Las Vegas, Nevada
Contact Center Summit
Start: Monday, November 9, 2015 - 8:00am EST
End: Tuesday, November 10, 2015 - 5:00pm EST
Chicago, IL

inContact User Conference (ICUC)

What sets our annual user conference, ICUC, apart as the go-to contact center event, year after year? Real tools. Real benefits. Real transformation. In fact, these three days are your roadmap for leading your contact center into a brave, new future. Combining non-stop networking, a welcoming, fun environment and an agenda that is second to none, ICUC 2015 promises Legendary Journeys Ahead. Which means you’ll be taking away exciting new tools and insights for mapping and managing your customers’ journeys and creating results that are memorable and lasting. Your legendary journey begins at ICUC 2015!

Customer Events

Survey Results - Now What?

Every contact center wants to improve customer experience. In order to do so, organizations must collect and analyze customer sentiments regularly. But, once you have the data, what do you do with that information? Join this webinar to learn how you can accurately obtain, manage and analyze customer feedback. Then, hear how your organization can use that information to create loyal customers.

Learn how you can:

  • Obtain real-time, actionable feedback with inContact's Voice of the Customer solution (ECHO)
  • Develop and implement retention tactics based on customer feedback
  • Utilize agent conversations to gather the information you need
The Ultimate Quality Form Design

A large part of Quality Management is accurately defining, measuring and utilizing the metrics that matter most to you. In this session, you'll discover how to easily create and modify quality forms that help your agents deliver a better customer experience.

Join us and hear:

  • How you can create forms that capture the right data, enabling you to more effectively coach your agents
  • Ways you can align business drivers with agent skills and behaviors
  • Best practices for measuring agent effort through form metrics and scoring techniques
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Creating Optimal Security Profiles

Join this session and learn how you can easily create security profiles that provide greater flexibility and protect sensitive customer information. And, find out how you can empower your staff with the knowledge they need to quickly respond to customer requests.

You will learn how to:

  • Create customized user profiles that optimize agent skillsets
  • Provide agents access to only the information they need
  • Manage and edit security profiles easily
Customer Webinar - IVR Tips and Tricks

A well-groomed IVR makes it easy for your customers to choose logical and helpful self-service options that reduce agent handle times and increase customer satisfaction. In this educational webinar, learn how to leverage your IVR and ensure the best customer experience possible.

In this session, you'll learn:

  • Ways you can enhance your customer's experience with IVR design tips
  • How to create optimal flows using Studio actions
  • Proper testing methods for IVR setup
  • How to measure the impact of your IVR scripting

Upcoming Webinars

No upcoming webinars at this time. Please check back soon or watch an on demand webinar below. Thank you.

On Demand Webinars