Event Calendar

Upcoming Events

Contact Center Executive Summit (CCNG)
Start: Monday, August 3, 2015 - 9:00am CDT
End: Tuesday, August 4, 2015 - 3:00pm CDT
Fort Worth, TX
Indianapolis Panel Discussion and Luncheon
Start: Thursday, August 6, 2015 - 11:45am EDT
End: Thursday, August 6, 2015 - 1:30pm EDT
Indianapolis, IN
PACE West Chapter
Start: Thursday, August 13, 2015 - 11:00am PDT
End: Thursday, August 13, 2015 - 4:00pm PDT
Yorba Linda, CA
CRM Evolution 2015
Start: Monday, August 17, 2015 - 9:00am EDT
End: Wednesday, August 19, 2015 - 1:00pm EDT
New York, NY
Manchester (NH) Panel Discussion
Start: Tuesday, August 18, 2015 - 11:45am EDT
End: Tuesday, August 18, 2015 - 1:30pm EDT
Manchester, NH
Washington D.C. Panel Discussion and Luncheon (Co-hosted by Salesforce)
Start: Thursday, August 20, 2015 - 11:45am EDT
End: Thursday, August 20, 2015 - 1:30pm EDT
McLean, VA
Philadelphia WFO Panel Discussion
Start: Thursday, August 20, 2015 - 11:45am EDT
End: Thursday, August 20, 2015 - 1:30pm EDT
Radnor, PA
Rochester Roundtable Discussion and Luncheon
Start: Thursday, August 20, 2015 - 11:45am EDT
End: Thursday, August 20, 2015 - 1:30pm EDT
Rochester, NY
San Francisco Panel Discussion and Luncheon - co-hosted by Salesforce
Start: Wednesday, August 26, 2015 - 11:45am PDT
End: Wednesday, August 26, 2015 - 1:30pm PDT
Morton's The Steakhouse, San Francisco
Chicago WFO Panel Discussion and Luncheon
Start: Thursday, August 27, 2015 - 11:45am CDT
End: Thursday, August 27, 2015 - 1:30pm CDT
Chicago, IL
Dreamforce 2015
Start: Tuesday, September 15, 2015 - 8:00am PDT
End: Friday, September 18, 2015 - 2:30pm PDT
San Francisco, CA
Use promo code EC15NCCT for $100 off your registration!
MWCCA Twins Game
Start: Tuesday, September 15, 2015 - 6:30pm EDT
End: Tuesday, September 15, 2015 - 10:30pm EDT
Minneapolis, MN
2015 QATC Annual Conference
Start: Tuesday, September 22, 2015 - 9:00am EDT
End: Tuesday, September 22, 2015 - 5:00pm EDT
Nashville,TN
Customer Contact 2015, West (Frost & Sullivan)
Start: Sunday, October 18, 2015 - 7:00am PDT
End: Wednesday, October 21, 2015 - 12:30pm PDT
San Diego, CA
Contact Center Demo & Conference
Start: Monday, October 19, 2015 - 8:00am PDT
End: Wednesday, October 21, 2015 - 2:30pm PDT
Las Vegas, Nevada

inContact User Conference (ICUC)

What sets our annual user conference, ICUC, apart as the go-to contact center event, year after year? Real tools. Real benefits. Real transformation. In fact, these three days are your roadmap for leading your contact center into a brave, new future. Combining non-stop networking, a welcoming, fun environment and an agenda that is second to none, ICUC 2015 promises Legendary Journeys Ahead. Which means you’ll be taking away exciting new tools and insights for mapping and managing your customers’ journeys and creating results that are memorable and lasting. Your legendary journey begins at ICUC 2015!

Upcoming Webinars

No upcoming webinars at this time. Please check back soon or watch an on demand webinar below. Thank you.

On Demand Webinars

Are You Slamming the Door on Your Customers?

Do you have trouble connecting with prospects, or declining outbound reach rates? This webinar explores the challenges in executing successful outbound communications.
51:33

Advanced Analytics through Simple Reporting

Buried in data? This impacts how you analyze data, make decisions and share information. Learn how A.O. Smith creates custom reports to fulfill their most advanced analytic needs.
28:41