Event Calendar

Upcoming Events

Chicago Lunch ‘n Learn How to Drive Stronger Customer Relationships
Start: Thursday, December 4, 2014 - 12:00pm CST
End: Thursday, December 4, 2014 - 1:30pm CST
Rosemont, IL
Portland WFO Panel Discussion Taking Contact Center QM from Cost to Profit
Start: Thursday, December 4, 2014 - 12:00pm PST
End: Thursday, December 4, 2014 - 1:30pm PST
Portland, OR
Denver WFO Panel Discussion Taking Contact Center QM from Cost to Profit
Start: Thursday, December 11, 2014 - 12:00pm MST
End: Thursday, December 11, 2014 - 1:30pm MST
Englewood, CO

Customer Events

Survey Results - Now What?

Every contact center wants to improve customer experience. In order to do so, organizations must collect and analyze customer sentiments regularly. But, once you have the data, what do you do with that information? Join this webinar to learn how you can accurately obtain, manage and analyze customer feedback. Then, hear how your organization can use that information to create loyal customers.

Learn how you can:

  • Obtain real-time, actionable feedback with inContact's Voice of the Customer solution (ECHO)
  • Develop and implement retention tactics based on customer feedback
  • Utilize agent conversations to gather the information you need
The Ultimate Quality Form Design

A large part of Quality Management is accurately defining, measuring and utilizing the metrics that matter most to you. In this session, you'll discover how to easily create and modify quality forms that help your agents deliver a better customer experience.

Join us and hear:

  • How you can create forms that capture the right data, enabling you to more effectively coach your agents
  • Ways you can align business drivers with agent skills and behaviors
  • Best practices for measuring agent effort through form metrics and scoring techniques
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Creating Optimal Security Profiles

Join this session and learn how you can easily create security profiles that provide greater flexibility and protect sensitive customer information. And, find out how you can empower your staff with the knowledge they need to quickly respond to customer requests.

You will learn how to:

  • Create customized user profiles that optimize agent skillsets
  • Provide agents access to only the information they need
  • Manage and edit security profiles easily
Customer Webinar - IVR Tips and Tricks

A well-groomed IVR makes it easy for your customers to choose logical and helpful self-service options that reduce agent handle times and increase customer satisfaction. In this educational webinar, learn how to leverage your IVR and ensure the best customer experience possible.

In this session, you'll learn:

  • Ways you can enhance your customer's experience with IVR design tips
  • How to create optimal flows using Studio actions
  • Proper testing methods for IVR setup
  • How to measure the impact of your IVR scripting

Upcoming Webinars

No upcoming webinars at this time. Please check back soon or watch an on demand webinar below. Thank you.

On Demand Webinars