Event Calendar

Upcoming Events

2016 MTUG IT Summit and Tradeshow
Start: Thursday, June 2, 2016 - 7:30am EDT
End: Thursday, June 2, 2016 - 4:00pm EDT
Portland, ME
Washington D.C. Luncheon and Expert Panel Discussion
Start: Tuesday, June 7, 2016 - 11:45am EDT
End: Tuesday, June 7, 2016 - 1:30pm EDT
Washington D.C.
Salt Lake City Panel Discussion
Start: Thursday, June 9, 2016 - 11:45am MDT
End: Thursday, June 9, 2016 - 1:30pm MDT
Salt Lake City, UT
Engage 2016
Start: Monday, June 27, 2016 - 8:00am CDT
End: Thursday, June 30, 2016 - 5:00pm CDT
Chicago, IL
Call Center Week
Start: Wednesday, June 29, 2016 - 7:00am PDT
End: Thursday, June 30, 2016 - 4:00pm PDT
Las Vegas, NV

inContact User Conference (ICUC)


Soon the inContact user community will gather to explore what's new and what’s working in the contact center industry. At the inContact User Conference (ICUC) 2016 participants can expect the best: unparalleled training on inContact solutions. New ideas, expert insights and industry trends. Fresh approaches to challenges, including the tools and best practices to meet them. And all incorporating the customer service perspective. Regardless of your role or special interests, ICUC is designed to help you raise the bar in your contact center. Come join us in 2016!

Upcoming Webinars

Two New Strategies for Intelligent and Fast Customer Service
Start: Wednesday, June 1, 2016 - 11:00am PDT
End: Wednesday, June 1, 2016 - 12:00pm PDT

To provide best-in-class support, organizations need customer insight and speed. Join this live webinar and learn new strategies for smarter and more efficient customer service.

Calibrating to Create Consistency
Start: Monday, June 6, 2016 - 4:00pm EDT
End: Monday, June 6, 2016 - 5:00pm EDT

In this session we will discuss where to begin when developing your calibration process, uncover what makes an effective calibration meeting, and establishing best practices to ensure success.

On Demand Webinars

Are You Slamming the Door on Your Customers?

Do you have trouble connecting with prospects, or declining outbound reach rates? This webinar explores the challenges in executing successful outbound communications.
51:33

Advanced Analytics through Simple Reporting

Buried in data? This impacts how you analyze data, make decisions and share information. Learn how A.O. Smith creates custom reports to fulfill their most advanced analytic needs.
28:41