Regional Events

productBanner 2 May

Austin Panel Discussion

Join us to learn what customers really want when it comes to personalized, seamless, multi-channel experiences as experts share Customer Expectations in an Omnichannel World.

productBanner 19 May

Salt Lake City (Sandy) Half-Day Workshop

Join us as experts share how to Kickstart Excellent Customer Experiences with Your IVR for immediate impact on customer satisfaction. Optional visit to inContact headquarters following the workshop.

productBanner 23 May

Charlotte Panel Discussion

Join us as experts discuss how contact center professionals are harnessing the power of customer expectations to transform and perfect their experiences.

productBanner 24 May

Atlanta Panel Discussion

Join us as experts discuss how contact center professionals are harnessing the power of customer expectations to transform and perfect their experiences.

Upcoming Webinars


Robert Spector: Customer Service the Nordstrom Way

Outstanding customer service is simple, but not easy. What if “all” it took was a complete, unwavering, uncompromising commitment to creating personalized customer experiences, every time?

Join Robert Spector, the journalist and author who's followed Nordstrom's dedication to customer service over the last 30 years, as he discusses:

  • The characteristics of companies obsessed with service excellence
  • Why customer loyalty is the ultimate competitive advantage
  • How to become the “Nordstrom” of your industry
This webcast will help you elevate customer service across all channels and build long-lasting relationships, loyalty, and lifetime value.