Event Calendar

Upcoming Events

The Summit for Workforce Management Excellence: Standards and Strategies for Call Center Staffing (2015 SWPP Annual Conference)
Start: Monday, March 2, 2015 - 8:00am CST
End: Wednesday, March 4, 2015 - 2:00pm CST
Nashville, TN
Hartford WFO Panel Discussion
Start: Thursday, March 12, 2015 - 12:00pm EDT
End: Thursday, March 12, 2015 - 1:30pm EDT
West Hartford, CT
Enterprise Connect 2015
Start: Monday, March 16, 2015 - 8:00am EDT
End: Thursday, March 19, 2015 - 4:00pm EDT
Orlando, FL
Chicago Personal Connection Lunch and Learn - Drive Stronger Customer Relationships
Start: Thursday, March 19, 2015 - 12:00pm CDT
End: Thursday, March 19, 2015 - 1:30pm CDT
Chicago, IL
Dallas WFO Panel Discussion
Start: Tuesday, March 24, 2015 - 12:00pm CDT
End: Tuesday, March 24, 2015 - 1:30pm CDT
Dallas, TX
Palo Alto Discussion (WFO)
Start: Tuesday, March 24, 2015 - 12:00pm PDT
End: Tuesday, March 24, 2015 - 1:30pm PDT
Palo Alto, CA
Customer Contact East (Frost & Sullivan)
Start: Sunday, April 12, 2015 - 7:30am PDT
End: Wednesday, April 15, 2015 - 12:30pm PDT
Ponte Vedra Beach, FL
Contact Center Expo
Start: Monday, May 4, 2015 - 8:30am EDT
End: Thursday, May 7, 2015 - 1:30pm EDT
Orlando, FL
Customer Contact 2015, Europe (Frost & Sullivan)
Start: Monday, June 8, 2015 - 8:00am CEST
End: Wednesday, June 10, 2015 - 7:00pm CEST
Copenhagen, Denmark
Call Center Week
Start: Monday, June 15, 2015 - 8:00am PDT
End: Friday, June 19, 2015 - 5:00pm PDT
Las Vegas, NV
Customer Contact 2015, West (Frost & Sullivan)
Start: Sunday, October 18, 2015 - 7:00am PDT
End: Wednesday, October 21, 2015 - 12:30pm PDT
San Diego, CA
Contact Center Demo & Conference
Start: Monday, October 19, 2015 - 8:00am PDT
End: Wednesday, October 21, 2015 - 2:30pm PDT
Las Vegas, Nevada

inContact User Conference (ICUC)

inContact User Conference (ICUC) is an industry stand-out conference within the contact center space. It is geared to provide long-term advantages with a lineup of speakers, workshops and training sessions that will transform the way you look at your contact center—and give you the tools to lead it confidently into the future. In addition to an impressive agenda, there are also unlimited opportunities for networking. It’s non-stop learning that will maximize your inContact relationship in countless ways while you have some fun, too!

Customer Events

Survey Results - Now What?

Every contact center wants to improve customer experience. In order to do so, organizations must collect and analyze customer sentiments regularly. But, once you have the data, what do you do with that information? Join this webinar to learn how you can accurately obtain, manage and analyze customer feedback. Then, hear how your organization can use that information to create loyal customers.

Learn how you can:

  • Obtain real-time, actionable feedback with inContact's Voice of the Customer solution (ECHO)
  • Develop and implement retention tactics based on customer feedback
  • Utilize agent conversations to gather the information you need
The Ultimate Quality Form Design

A large part of Quality Management is accurately defining, measuring and utilizing the metrics that matter most to you. In this session, you'll discover how to easily create and modify quality forms that help your agents deliver a better customer experience.

Join us and hear:

  • How you can create forms that capture the right data, enabling you to more effectively coach your agents
  • Ways you can align business drivers with agent skills and behaviors
  • Best practices for measuring agent effort through form metrics and scoring techniques
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Creating Optimal Security Profiles

Join this session and learn how you can easily create security profiles that provide greater flexibility and protect sensitive customer information. And, find out how you can empower your staff with the knowledge they need to quickly respond to customer requests.

You will learn how to:

  • Create customized user profiles that optimize agent skillsets
  • Provide agents access to only the information they need
  • Manage and edit security profiles easily
Customer Webinar - IVR Tips and Tricks

A well-groomed IVR makes it easy for your customers to choose logical and helpful self-service options that reduce agent handle times and increase customer satisfaction. In this educational webinar, learn how to leverage your IVR and ensure the best customer experience possible.

In this session, you'll learn:

  • Ways you can enhance your customer's experience with IVR design tips
  • How to create optimal flows using Studio actions
  • Proper testing methods for IVR setup
  • How to measure the impact of your IVR scripting

Upcoming Webinars

Transform the Customer Journey: From Lost Opportunities to Standout Moments
Start: Tuesday, March 17, 2015 - 4:00pm EDT
End: Tuesday, March 17, 2015 - 5:00pm EDT
Your customers expect a seamless experience throughout their multiple interactions with your organization. But manual and inefficient processes often result in lost opportunities to deliver standout moments throughout their journey. This session will take you through use cases for using multi-channel workforce intelligence to deliver standout moments for agents, customers, and the contact center as a whole.

On Demand Webinars