Event Calendar

Upcoming Events

Dreamforce 2016
Start: Tuesday, October 4, 2016 - 11:00am PDT
End: Friday, October 7, 2016 - 2:00pm PDT
San Francisco, CA
Experiences Persona*lized [Multi-City Event]
Start: Tuesday, October 18, 2016 - 8:30am EDT
End: Tuesday, October 18, 2016 - 12:00pm EDT

Join us for this dynamic event and hear from New York Times Best Selling Author and Customer Service Expert, Shep Hyken as we uncover what it means to create lasting experiences.

Toronto, ON, September 20 - 8:30am -12:00pm ET
Atlanta, GA - September 22 - 8:30am -12:00pm ET
Salt Lake City, UT, October 13 - 8:30am-12:00pm MT Minneapolis, MN, October 17 - 8:30am- 12:00pm CT
Columbus, OH - October 18 - 8:30am - 12:00pm ET

12th Annual Customer Contact, West: A Frost & Sullivan Executive MindXchange
Start: Sunday, October 23, 2016 - 7:00am CDT
End: Wednesday, October 26, 2016 - 5:00pm CDT
Competition is ablaze amidst industry disruptions and sizeable shifts. Are you driving your company to marketplace leadership? The customer experience you create and deliver is what will give your organization a competitive advantage in an increasingly commoditized world. Join us at this Customer Contact Executive MindXchange to develop a roadmap for transformation that moves the customer care bar from good to great. Technology innovation is accelerating...it's dizzying how fast it's moving!  This event is a MUST on the calendar if you need to keep pace with the advancements, know when to hit the trigger, and get ready for the disrupters still to come. 
ICMI Contact Center Demo & Conference
Start: Tuesday, October 25, 2016 - 9:00am CDT
End: Thursday, October 27, 2016 - 4:00pm CDT
As the contact center increases in importance, so does the pressure to improve customer and employee engagement, elevate satisfaction, and deliver results on their organization's mission and bottom line. Attending ICMI's Contact Center Demo & Conference will empower you with the knowledge, tools, and resources to achieve and exceed the expectations of today's contact center.

inContact User Conference (ICUC)


Soon the inContact user community will gather to explore what's new and what’s working in the contact center industry. At the inContact User Conference (ICUC) 2016 participants can expect the best: unparalleled training on inContact solutions. New ideas, expert insights and industry trends. Fresh approaches to challenges, including the tools and best practices to meet them. And all incorporating the customer service perspective. Regardless of your role or special interests, ICUC is designed to help you raise the bar in your contact center. Come join us in 2016!

Upcoming Webinars

Firehose or Firepower? ApplyingContact Center Analytics for Business Transformation Confirmation
Start: Tuesday, September 27, 2016 - 2:00pm EDT
End: Tuesday, September 27, 2016 - 3:00pm EDT
The latest breed of analytics tools are capable of providing a veritable firehose of data. This interactive webinar led by a Forrester analyst, explores key trends and insights on how today's market leaders are using analytics to transform their organizations in a relevant and actionable way.

On Demand Webinars

Are You Slamming the Door on Your Customers?

Do you have trouble connecting with prospects, or declining outbound reach rates? This webinar explores the challenges in executing successful outbound communications.
51:33