Universal Queue for Contact Centers

Customers are utilizing an ever widening set of channels to contact businesses. To effectively handle this inContact has developed the Universal Queue to address the multi-channel customer experience. With the Universal Queue,  call centers can adapt and improve agent productivity.  Overall, call centers will be able to provide outstanding customer satisfaction, decrease costs and increase productivity through highly empowered agents.

Universal Queue

Control and monitor an automated flow of multichannel communications and work items.

inContact Chat

Leverage the channel that's increasingly becoming a customer preference