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Nowanalytics specializes in bringing the power of data-based planning and optimization to internal and outsourced contact center operations. They needed a reliable, flexible, cloud platform that also allowed them to easily build integrations for their contact center clients. inContact’s open Application Program Interface (API) enables them to achieve innovative solutions. The inContact Partner Ecosystem helps them to extend platform functionality even further. With inContact, they were able to launch a new client within 23 days.
MAX is a re-imagined agent experience interface that streamlines agent actions and improves customer experience.
Enable efficient measurement of quality management processes with quantifiable data.