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Nowanalytics Customizes Reporting with inContact

Overview

Nowanalytics specializes in bringing the power of data-based planning and optimization to internal and outsourced contact center operations. One of their biggest challenges before moving to inContact was extracting raw data from their contact center clients. Now they can easily generate standard reports as well as customize reports with inContact’s open API and data download capabilities. Nowanalytics is able to get the reporting they need, when they need it. 

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