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New Balance Integrates Salesforce and their Contact Center with inContact

Overview

New Balance needed contact center technology that would make a customer interaction effortless. With inContact, all of New Balance’s systems including Workforce Management (WFM), telephony and Customer Relationship Management System (CRM) are now integrated into one platform. With WFM, they are able to accurately forecast their customer demand and schedule staff effectively. By integrating Salesforce with their contact center, they now have increased customer contact data and knowledge. Hear from New Balance decision-makers to learn how they make customer service seamless and easy.

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