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My Agent eXperience - MAX Organizes Calls for Fast Response

Overview

 Simplify Your Agents’ World

My Agent eXperience - MAX is a dynamic, context-sensitive interface designed to streamline handling omnichannel customer interactions. 211 LA County, the central source for providing information and referrals for all health and human services in LA County, uses MAX to optimize their call process and tackle even the most complex interactions with ease.

By putting key information at agents’ fingertips in a simple to use interface, MAX empowers agents to focus on the customer instead of navigating a complicated interface.

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